Cherley (cherley.com) has a 1.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-10-25.
I enjoy the styles you offered on your website, That's amazing. Such a wonderful experience.
Hi Gill, Thank you very much for your review. With your support, we will keep our hard work to offer better merchandises and service. If you have any query, please do not hesitate to get in touch with us. Cherley
I bought a beautiful dress. I get compliments when every time I wear it. It's great! I love your product.
Hello Tasha, Thank you for your purchase and review. If you have any question, please feel free to our customer service. Cherley
Stylish products and lower prices were contributors to purchasing the product.
Hi Marsha, Thank you very much for your support. Cherley
The shopping process is easy. The sizes are clearly described. You have such wonderful clothes. I ordered several times. My blouse is beautiful.
Hi Lana, Thank you very much for your support! We will work harder to provide better merchandises and service. Hope to see you again on Cherley! Cherley
This is my second time shopping at Cherley. I was so impressed by this simple order procedure,as well as the quality of the clothes I bought.
Thank you. I appreciate it. Cherley
AWESOME!Everything looks good and fits well.The fabric feels good.Except that,the dresses were a bit long,I will tailor them and sew them with hem.
Oh thank you for your compliments. Sorry to see that the length is the imperfection in your order -- We will consider altering the length of that style if necessary. Thank you for your feedback. Cherley
I enjoy shopping at cherley because its style and quality are amazing,as well as the prices are reasonable.
Thank you! We are happy to see that you like the style, quality and price of our merchandises. Cherley
Update on my furious complaint here earlier, where I was not happy with the simple and nasty dress I received, but most of all I didn't get my full refund only 1/3 of the total cost. I was later being contacted by customer services from Cherley - who wanted to give me full refund after all. I have always experienced very good and fast customers service response from them. Always polite and informative. They are legit, but I'm not too sure of the quality of the garments being ordered from here. Perhaps I was just unlucky this time, and next time will be good. If they update their return policy with 100% refound as a standard, it will be a whole different story! I have now received full refund from them.
Hello Anette, Thank you for your kindness. We could not sort this out without your understanding and cooperation. 💗 We always keep optimizing all aspects like quality of the merchandise and return/refund policies according to customers' feedback. So we will consider your words and suggestion. Have a good day! Cherley
I’ve been shopping a few times.Generally,everything is fine.The delivery time is faster than my experience. I think I will order more.
Thank you very much!
This is an edited review. After going through lots of emails with me asking about refund because I didn’t receive the items I ordered due to the fact that the parcel got lost I finally managed to get a refund. Customer service took time to solve my issue but they did in the end. Thank you
Hi Nelly, Thank you very much for your kindness. The problem can not be resolved without your patience and cooperation. We will have new styles and discount policies as season turns. I really hope to see you again in our web and serve you agian. Cherley
Highly recommended to buy from Cherley!!! I bought some dresses and proms here and extremely loved them. Perfect in size and the quality was good. I am obsessed with the Rhinestone Lace Up Gown. Cant wait for Cherley's winter looks! It gets your money's worth!
Hello Jolanta, Thank you so much for your feedback. We are glad you are satisfied with our products. You are always welcome to visit our website. Best wishes
Loved my clothes from cherley…had compliments from all and one of the dresses I’ll be wearing to a wedding but having to take in a few things slightly. The quality isn’t incredible but that’s what you get when your paying £10-£30 for dresses so I’m not complaining!
Hello, Thank you for your support and kind feedback. We are a company focused on providing quality goods and services, we value your shopping experience and appreciate your sincere feedback. We will continue to provide high-quality goods and service in the future. Thanks again. Have a nice day! Best wishes,
Love love love, love everything from Cherley. Very happy with my order. Goods were shipped on time and were as described. Definitely recommend!
Hi dear, Thank you very much for liking and satisfied with our products. We are a company focused on providing quality goods and services, we value your shopping experience and appreciate your sincere feedback. We will continue to provide high-quality goods and service in the future, your liking is our greatest motivation. Thanks again. Have a nice day! Best Regards,
This was my first time ordering from Cherley and I’m glad I did! The majority of items ordered are exactly like the photos. Everything fit well and the quality was much better than expected. Shipping was fast and easy to track. I already have another order on the way and a full cart
Hi Skylar, Thank you sooo much for your support and kind feedback. We will continue to provide high-quality goods and services in the future. Hope you have a good day! Best Regards,
We cant Return the items . They dont give your money back and they give you the wrong size. The tissue is not good quality
I bought some items; before the payment it was impossible to know about delivery date, and after the payment neither! So I quickly asked for a refund. It has been so difficult to get, and they didn’t even refund the tip I left for the employees who set my order that actually never existed... I don’t really think it’s a scam but if you want to buy items and receive them 2 months later, go ahead...
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