Chiclara

Dear Janine, Thank you for your feedback. Upon reviewing your order, we confirmed payment was only made for the top, not the complete skirt set. Below is your purchase detail: Elegant White Lace One-Shoulder Crop Top & Skirt Set Tops / S We could not respond on May 1st as it was the beginning of our National Holiday (May 1st-5th). However, we have since replied to your email. We're happy to help complete your order for the skirt or discuss other solutions. Please check your email or contact us directly for assistance.

Dear valued customer, We regret that you had a negative experience, but we must address some inaccurate claims in your review: - Not only did we approve your return request, we even extended the return window beyond our standard policy to accommodate you. - When you mentioned the high shipping cost, we promptly suggested alternative, more economical carriers than FedEx. We have numerous customers from the US who regularly complete returns without experiencing such unusually high shipping costs. We noticed you mentioned needing to fill out electronic export information, which is typically not required for clothing returns - this unnecessary step might have contributed to the inflated shipping quote you received. - When you did not respond to our suggestions for more economical shipping options, you instead proceeded to file a fraudulent dispute with your credit card company. - All our email communications and return policy documentation were submitted to your credit card company for review. After examining the evidence, they ruled in our favor, confirming that we acted in accordance with our stated policies and made genuine efforts to assist you. We value honest communication and strive to provide the best possible service to all our customers. Our door remains open for constructive dialogue to resolve any concerns.

Dear valued customer, We appreciate your feedback and would like to clarify our return policy: - Our request for photos with tags attached is a necessary quality check to confirm items are unworn and undamaged, as our return policy does not accept items that have been washed or damaged. This protects the quality standards that all our customers expect. - There seems to be a misunderstanding about our return window. We actually offer a 20-day return period, which is more generous than the standard 14-day policy. The 3-day timeframe you mentioned only applies after the return is approved - this is simply to ensure efficient processing and helps us maintain inventory management. - This timeline requirement after return approval was implemented because we experienced situations where customers would delay sending items back for extended periods, by which time the items were often out of season or no longer in stock. Our return policy is designed to be fair while maintaining the quality standards our customers expect. We process thousands of successful returns following these guidelines and are always happy to assist customers who follow our clearly stated policies.

Hello Jessica, first of all, sorry you've had a negative experience shopping with us. Please send us your order number at [email protected] so that we can take a closer look at your issue. Regarding the issue with checking out via Paypal, I'm not entirely sure what caused your situation, Paypal is extremelly strict with the checkout process and there is no possible way we could alter the checkout process in any way so I'm sure there is some misunderstanding here. Anyways, we will get to the bottom of this and ammend any issues if any.