circupool.com

Prompt and accurate service

Solid company to do business with.

The website was easy to navigate to find what I needed. The shipping was very fast. The package was delivered undamaged.

John Hill was able to quickly and…

John Hill was able to quickly and professionally diagnose my control module issue and start an RMA. He was able to answer all my questions, explained to me all the possible issues and also what was not related to the problem. The case notes were updated, and the RMA shipping label was emailed to me before even getting off the phone. John made the RMA process less stressful and much easier to complete than I could have hoped for. Thank you John

Timely delivery

Good company, effective delivery.

I got what was needed in a very short…

I got what was needed in a very short time. Thank you.

Dummy cell

Item was just as described and got here on time

Es genial super recomendable.

I have had my curcupool salt system for…15 years

I have had my curcupool salt system for 15 years and still have the original controller. I have had various technical questions over the years and always got honest answers to solve my problems without trying to sell me new equipment. Today I spoke to the technical department to a extremely knowledgeable gentlemen who took his time to my complicated questions and solved the problem. I was impressed again. Great company

I have an RJ-60 which has worked…

I have an RJ-60 which has worked flawlessly for a little over a year. Unfortunately I had a cell connection error the other day but I’m very happy with Circupool’s customer service and resolution which was an adapter to get my SWG up and running. It took about 5 minutes to install the PCB adapter and the chlorine generator fired right up. Overall I am extremely happy with the RJ-60. I purchased an oversized model so I could keep the chlorine output at a fairly low percentage giving me room to boost output if needed and hopefully prolonging the cell life. I’m even more impressed with the customer service and technical support. With regard to the customer service it was extremely easy and straightforward process with polite representatives requiring minimal information to get my issue identified and resolved. The part was shipped very fast keeping our pool downtime to a minimum. The technical team there did a phenomenal job designing an easy plug and play adapter to resolve the issue without requiring the controller to be shipped back. Furthermore, my product was just over a year old and Circupool would have well been within their right to charge a prorated amount for the part as described in their warranty information. However, they did not charge me a cent and I appreciate them sticking by their product. I would absolutely recommend this product and company.

Great customer service

Fast shipping, item worked perfectly for me. Love that Circupool is following up on my order as well!

Parts purchased

Circupool immediately worked on getting the products shipped to me. No fault of them, the USPS sent the parts to a distribution center 15 minutes from my home (Ybor), then sent them to South Florida where they bounced to a few distribution centers, then back to Ybor, then my house. The parts are still installed and working perfectly. I will continue to order through Circupool when I need parts.

Part in stock. Prorated warranty honored. Thank you !

Part in stock.

Web site perfect to help make the right decision and quickly place my order!

Web site had great information to help select the right product and the order was delivered very quickly with no issues.

The part arrived in a few days as…

The part arrived in a few days as expected.

Overall Great Experience!

Very easy to navigate your site, make selections and complete my purchase. The salt cell I purchased is very high quality and the installation directions and process made the installation of the new equipment super easy. I especially liked the fact that the new cell fit perfectly in the same space as the previous (competitor's) cell thereby requiring NO plumbing alterations whatsoever! A huge plus for me and kudos to your engineering folks for making this facet possible. Overall I'm very pleased with the equipment and the purchase price. I've even bragged so much about your products that I suspect my pool cleaning service has made Circupool one of his recommended pool equipment resources for clients. Keep up the great work as it really does matter!

Experience with circupool is great as…

Experience with circupool is great as usual! The delivery via UPS was unsatisfactory…ordered on Friday and paid for 2nd day air, unit was not delivered until Wednesday afternoon, a full day past the guaranteed delivery day.

How Customer Service is Supposed to Work!

It is rare to find customer service that is actually designed to service the customer's needs. Circupool has built processes and a culture to do exactly that. From remembering when and where I purchased my SWG to building a fix for a problem to covering it under warranty and bringing it all together with a friendly and knowledgeable representative.

Awesome people to deal with.

Needing flow switch.

Needing flow switch. It was available and quickly shipped so we could keep from having to chlorinate too long in the hottest part of summer.

Great customer service help over the…

Great customer service help over the phone to diagnose the issue and get me the right part.