Destroyed box, Missing Parts, late arrival.
Box came in destroyed and it was missing the bolt to the seat clamp. Had to scavenge my garage for one that’d work. Also arrived a couple days late but other than that, love my bike.
About City Grounds
Data updated- Website
- citygrounds.com
- Category
- Vehicles & Transportation
- Location
- United States · Huntington Beach
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 50% (3/6)
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Is City Grounds legit?
City Grounds (citygrounds.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 50% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I ordered an elite BMX bike for my son…
I ordered an elite BMX bike for my son from city grounds. When it arrived on my front door it was stolen by a porch pirate. I reported the incident to city grounds and showed them proof of the thief taking the package from surveillance footage and without hesitation they understood the situation and were very quick to send me a replacement bike. Because of this city grounds now has a customer for life in me. Awesome customer service very quick responses through emails as well A1 quality service from city grounds thank you so much.
company came through with correcting a…
company came through with correcting a manufacture mistake made with a incorrect battery key on an ebike
my first Big BMX bike came from CG
Purchased my first Big BMX bike from CityGrounds. A new Mafia Bomma Traffic 27.5" 10 speed. Shipped quickly to my boys bike shop. I'll be visiting the shop again once I start hooking it up. Thanks CG!
Hey good looking
Good ride, price was right, and customer service was helpful in timely manner. Much love!
The Perfect Purchase
My bike shipped in great condition. The checkout process was very simple. Will definitely be shopping from this company in the near future.
🔥 😭🔥🔥🔥🔥🔥🔥🔥🔥
It was fast an easy
It was fast an easy and I got my bike I like 2 days. Great items to choose from.
Late and got sent a red and black frame…
Late and got sent a red and black frame when I ordered just a black frame
Reply from City Grounds2025-10-29
Hi Gavin, We’re very sorry about the mix-up with your recent order. It appears that our latest shipment from the manufacturer was mislabeled — the frames marked as “Black/Red” are actually the Black/Red Fade colorway. We completely understand how frustrating this must be. If you’d prefer to return the bike, please reach out to our City Grounds Customer Support team and mention the color discrepancy. We’ll be happy to provide a prepaid return label and assist with the process right away. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience. Best regards, The City Grounds Team
Great customer service!
Better packing
Better packing, 4th bike ordered also has damage while in box. I hate to be a nit picker, but when you buy something new you want it to look new not scratched up. Other than that I like the ease of ordering from City Grounds.
Reply from City Grounds2025-10-29
We really appreciate your continued support and the honest feedback. We completely understand the frustration — when you purchase something new, you expect it to arrive in perfect condition. Since our bikes ship prepackaged directly from the manufacturer, we rely on their packaging standards, but we’re always sharing feedback like yours to help improve overall quality control. We’re glad to hear you’ve had a smooth ordering experience with us and truly appreciate you being a repeat customer. If you notice any significant damage on arrival, please don’t hesitate to reach out to [email protected] so our team can review and assist.
Great price quick shipping
Great price quick shipping. No complaints.
Colin was the best!!!
Colin was the best! He took the time to explain all about how the bike worked and was so nice and genuine!
Fast shipping! Great quality!
Fast shipping! Love the quality of our bikes.
Had a small issue with the paint on my…
Had a small issue with the paint on my new bike , shot them an email and they handled it with precision
Everything from start to finish was so…
Everything from start to finish was so easy.
fitted bearing issue
I had a problem with my fitted bearings and City Grounds swiftly swapped out my frame. Really great to customer service, friendly, understanding and easy.
Great customer service
Great customer service! We bought a part that didn’t fit my son’s e-bike. Return was seamless with good communication along the way.
City Grounds Pick up.
I picked up my items at their store in Irvine. It was quick and they were courteous. I had a lot of questions about other products and bikes. I’ve had pleasant experiences with City Grounds thus far.
Vans cult 29" bmx tire
it looks great and is well built I'll be buying more very soon.
Reply from City Grounds2025-10-29
Thanks so much for sharing your feedback! Enjoy the ride!