City Grounds (citygrounds.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 50% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
Bought a few bikes from here and I will continue to keep coming back. Last bike I ordered a lil flyer for my son and literally the next day it was on my porch !
Awesome! We do our best to ship fast — happy to hear your bike made it in record time!
We’re glad to hear your bike shipped and arrived quickly! Thanks for your trust and support.
Fast delivery and a good amount of notifications letting me know how my order was doing.
Awesome! We do our best to ship fast — happy to hear your bike made it in record time!
Thank you for sharing your feedback! We’re happy to know your order arrived promptly and appreciate you choosing City Grounds.
Easy ordering process, fast shipping and the bike to RAD!
Glad to hear your order arrived so quickly! Enjoy the new ride and thanks for choosing City Grounds!
How did you do? Epic failure! The bike showed up with wobbly front and back wheels. I had a bike repair shop true the wheels. They managed to true the back one but the front one was too warped. I had to buy a new front wheel. Worst experience ever!
Hi Ray, We’re very sorry to hear about your experience and understand how frustrating this must have been. While we’re a retailer and the bikes arrive to us prepackaged and assembled by the manufacturer for shipping, we always want to help make things right when issues occur. It doesn’t look like we received any message from you regarding the wheel concerns before the repair or replacement, but had we been contacted, our team would have been happy to assist in reviewing a warranty claim or replacement option through the manufacturer. We truly value your feedback and will share this with the manufacturer for quality review. If you’d like us to look into this further, please reach out to our support team with your order details — we’ll do our best to assist. — The City Grounds Team
The rims were not true, the rear tires bead is bad. It is now sitting at Providence Bicycle waiting on warranty information from you.
We’re sorry to hear about the issues with your wheel and tire appreciate you bringing this to our attention. We definitely want to get this resolved for you as quickly as possible. If you haven’t already, please reach out to our team at [email protected] with your order information and any details from Providence Bicycle. Once received, our warranty team can review with the manufacturer and assist right away.
Fantastic service, staff was very knowledgeable on what I was looking for and what my needs were as far as getting a bike. Fantastic customer service I can't say enough good things about them
Glad we could help get you rolling! Appreciate the shoutout to our team.
City grounds always delivers. There's plenty of good deals for you to scope out. That Christmas catalog we staired at for hours as a kid, but we can afford as an adult. Keep up the great work!
Glad you found what you needed and at a great deal too — enjoy the ride!
Got my package lightning fast love my goon xl
That’s what we like to hear! Enjoy the ride and thanks for the support!
Smooth deal, fast shipment on my Maxxis Hookworms. Would definitely do business with City Grounds again!
Thank you for sharing your feedback! We’re happy to know your order arrived promptly and appreciate you choosing City Grounds.
Never received any email saying bike was out for delivery. I had to acknowledge that someone needed to sign for it bike showed up on a Sunday and no one signed for it and was still left on my front porch. Front tire wouldn’t inflate had to replace internal of valve stem. Rear brakes are noisy as all heck. Was hoping noise would go away. Assuming cheap brake pads so will be replacing those as well. Won’t be buying from this company again.
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. Once an order leaves our facility and is in the hands of the shipping carrier, delivery updates and handling are managed by them — though we certainly understand how frustrating it can be when the process doesn’t go smoothly. Regarding the bike itself, some level of adjustment and fine-tuning is often needed out of the box due to how bikes are packaged and shipped by the manufacturer. We always recommend having a local bike shop review assembly and setup to ensure everything is properly dialed in for performance and safety. We truly value your feedback and will share your comments with both the carrier and manufacturer to help improve the overall experience. If you’d like us to review your order details further, please reach out to our support team — we’d be happy to take a closer look. — The City Grounds Team
Great Experience and shipped quickly.
Glad to hear your order arrived so quickly! Enjoy the new ride, and thanks for choosing City Grounds!
Team was very helpful. Great customer service.
We appreciate your review and are happy to know our team could deliver a positive experience. Thanks for choosing City Grounds!
I found my dream bike at City Grounds. Ever since then, I have been happier. I find reasons to go out to our garage to look at it and I smile everytime.
That’s what we like to hear! Enjoy the ride and thanks for the support!
Purchase process was easy, shipping was quick and couldn’t beat the price for the bike.
Thanks so much for sharing your feedback! We're thrilled to hear your new bike arrived quickly— enjoy the ride!
Thank you for your feedback! We’re happy to know you’re pleased with both the quality and value of your purchase. Your support means a lot to our team.
Defective front tire I need refund or exchange with good bike
We’re very sorry to hear about your experience and understand how frustrating this must have been. If you’d like us to look into this further, please reach out to our support team with your order details — we’ll do our best to assist.
Perfect shipping products the very nicest thank you again
That’s what we like to hear! Enjoy the ride and thanks for the support!
Excellent quality bicycle and price quick reliable safe shipping would reccomend
Thanks so much for the great feedback! We’re stoked you’re happy with the products — we always aim to offer quality gear at solid prices.
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