Very helpful service department and…
Very helpful service department and knowledgeable employees
Reply from Zepp Clarity2026-08-05
Thanks George!
About Zepp Clarity
Data updated- Website
- clarity.zepp.com
- Category
- Health & Medical
- Location
- United States · Cupertino
- Status
- Unclaimed
- Last 12 months
- 61 reviews
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Is Zepp Clarity legit?
Zepp Clarity (clarity.zepp.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; 61 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Answered all my questions and very…
Answered all my questions and very helpful And also very knowledgeable
Reply from Zepp Clarity2026-08-05
Great to hear Ron!
Excellent service great product
Reply from Zepp Clarity2026-08-05
Great to hear Jim- not surprised to hear you were taken care of!
Very helpful salesperson
Very helpful salesperson; product arrived in a timely manner.
Reply from Zepp Clarity2026-08-05
Thank you for sharing Janice!
The product works well for me and…
The product works well for me and customer service is outstanding!
Reply from Zepp Clarity2026-08-05
Thank you for letting others know Dennis!! We appreciate your comment and kind words!
Top notch customer service
Top notch customer service, quick shipping of a replacement hearing aid. From sales to service all departments are great. I can’t recommend them highly enough. If there was six stars I would give Zepp Clarity that rating!!!
Reply from Zepp Clarity2026-08-05
Thank you for sharing and lettinng us know Christine- it means SO much to hear!
The hearing aids are perfect
The hearing aids are perfect And when calling into the Support team, very much positive and helpful Sincerely, Al Kopfmann
Reply from Zepp Clarity2026-08-05
Al- you are the best! THANK YOU!!
Great customer service
Great customer service from Janna! Only complaint is my first choice model is out of stock. But she offered a great "trade in" option.
Defective hearing aid (intermittent…
Defective hearing aid (intermittent charging issues) replaced promptly and without issue. Replacements work as expected. Excellent sound, ease of use, and clear instructions. Excellent purchase. Considering also buying the Pixie model as an when it is once again available depending on price. Great company!
Reply from Zepp Clarity2026-08-05
Happy to hear you were taken care of so quickly Victor!
Zepp's customer support is the best!
Zepp Clarity's customer support is the best! Though I've had bad luck with faulty earpieces the issues were easily resolved with quick response by email and by phone. The Zepp hearing aids work very well for my hearing condition and I highly recommend them.
Reply from Zepp Clarity2026-08-05
Not surprised to hear!! Thank you for sharing!
They are very helpful and fast very…
They are very helpful and fast very nice people to deal with
Reply from Zepp Clarity2026-08-05
Thank you Jack!
Zepp customer service
The customer service from this company is second to none. Every company should be this way. when your product is as good as this I guess you want to back it up all the way. Kudos to you Zepp!
Reply from Zepp Clarity2026-04-08
Thank you Jack! Much appreciated.
Happy to hear!
The sale lady that called me back Janna I think. She was very helpful and understood what.I wad.going through
Reply from Zepp Clarity2026-04-08
Great to hear our team has been taking care of you! We are here for you if you need us for anything!
Aides came quickly
Aides came quickly Good instructions , easy to follow
Reply from Zepp Clarity2026-04-08
Thank you for letting us know Karen! So happy you received them quickly and are finding them easy to use. We are here for you if you need us!
The help was excellent
The help was excellent. Enjoying my hearing aids!
Reply from Zepp Clarity2026-04-08
Thank you Michael! We’re so glad to hear you’re enjoying your hearing aids and that our team was able to provide excellent support. We’re always here to help you get the best possible experience with your devices!
It is very convenient since it lasts a…
It is very convenient since it lasts a whole day I put it into my ears until I go to bed when I put it into a charger. Now I can hear sounds that I totally missed and my conversations with my family and friends are possible.
Reply from Zepp Clarity2026-04-08
Thank you for sharing your experience! We’re so glad to hear that your Clarity hearing aids are making a difference in your daily life—helping you enjoy conversations and hear sounds you were missing. It’s great to know the all-day battery and easy charging are convenient for you as well. Our team is always here to support you and ensure you get the most out of your hearing experience!
Great customer service
Great customer service. I had a problem with one of me hearing aids and was promptly sent a new pair. Janna is wonderful
Great service
Great service, Brenna was extremely helpful!!
Dr Andrews is a great help
Dr Andrews is a great help. Thanks!
Been a customer for about 2 years
Been a customer for about 2 years, solved my hearing loss issues for the most part. Everyone in my life is thrilled that I got these little hearing aids. Great little product, fantastic customer service. From the audiologist, to customer support top shelf operation. Very rarely do you run across a product that does what it says it will do, and the people walk you through every step and make sure you're happy.