Fast customer support.
I’ve had two customer support issues since I’ve used Zepp Clairity Pixie. Zepp Clarity responded to both situations at no cost. Much appreciated.
Zepp Clarity (clarity.zepp.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; 61 of them were added in the last 12 months. Last updated 2026-08-10.
I’ve had two customer support issues since I’ve used Zepp Clairity Pixie. Zepp Clarity responded to both situations at no cost. Much appreciated.
These hearing aids are amazing! They are almost invisible in my ears and are very easy to insert and remove. Since my hearing was measured to be mild/moderate, I did not expect to have a substantial change in my ability to hear. But to my surprise, I was able to hear conversations much better. I am very pleased with these hearing aids.
Thank you sharing and letting us know!! We are SO happy to hear that you are happy with our Zapp Clarity hearing aids!!
Can’t seem to get a clear sound so far will keep trying
Hi Kenneth, So sorry to hear you are having sound issues. Please feel free to give us a call- we will be more than happy to give you and hand!
Thank you Larry!!
I have been using EARGO hearing aids for over six years and noticed that my latest pair were starting to die, I then received a email from EARGO stating that they are leaving the US. With this I started to research different options and I came across the Clarity ones. I called and spoke with Janna and ordered a pair. I’m not one for reviews but I will say that number one Janna is the best! She coached me through the process and as I was very familiar with in the ear aids I found these very similar to EARGO albeit these in my opinion are beyond better. I can clearly hear speech so much better and the comfort level is amazing. It should be noted that if you never have used in the ear aids it will take a bit to get used to the feeling but once you do you will understand why hands down these are great. And I forgot to mention the price, I was skeptical because I paid thousands for the Eargos. Don’t let that stop you, these are fantastic. It should also be noted that this is my honest opinion, I paid for them and never was offered anything for this review.
Ernie- Thank you for your kind words!! We are happy to have you as a customer and happy to be here for you if you need us!
Love the product. Everyone we have talked to gave such wonderful support!
Thank you Bill!
Jana and Dr Heather both were great!!) Helpful and very professional but at the same time personable. Both helped adjust my new hearing ads to a custom setting. And they both checked one me after a time.
Alan- much appreciated! We are happy you are happy!
The in ear Clarity actually fit into my ear. Several years ago I had another brand in ear hearing aid that didn’t and I sent it back.
Hi Scott- Thank you for sharing and letting us know!
Great personalized service. Every email I sent them was returned promptly and the audiologist called exactly when they said. Beside that the hearing aids I received are a great fit and the clarity of them is outstanding. Highly recommended.
Thank you Alan- we love our raving fans!
Hope its still going great Dennis!! Appreciate your feedback!
The call was made and the help she provided was good.
Thank you Phyllis!
Took a while to connect but thank you for replacing my earpieces .
Thank you James- we are happy to hear you received your replacements. We are here if you need us!
very good fit
Craig- so happy to hear they fit will!
Unfortunately I couldn’t use the hearing aids, but as promised I returned them for a refund and received it with no problem. Excellent customer service!
Hi Nancy, We appreciate your comment SO much!! I know these did not work for you BUT your comment screams volumes that you received all the support you needed while making the decision to get different Rx hearing aids to help with you specific hearing issues.
Great customer service. I was contacted very quickly after asking some questions.
Wonderful to hear you were taken care of Suzanne!!
They go above and beyond to stand behind their product!
You are a great customer Leroy- and we take care of everyone just like we take care of you!
Janna, was an excellent resource for the clarity hearing aid. very happy with the results.
We agree- Janna is AMAZING!! So happy you are happy!
I was able to get the device quickly got support using them. After a few weeks this model was not for me so I have returned them
Happy to hear you were taken care of Daniel- we are here if you need us in the future!
Very helpful salesperson; product arrived in a prompt manner.
Our sales team is AMAZING- we agree! Thank you for sharing!
The Omni works great for me and has made a big difference in my life. In talking with friends who have hearing aids I paid a tenth of what they paid and have more features. Their customer service is without equal
Daniel- thank you for letting others know your experience with us! We are happy you found us!
63 reviews matching