ClearBags (clearbags.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 75% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-10.
I have purchased several bags with this company, but this was the first time ordering envelopes. They were fantastic! My cards fit them perfectly, the white and ivory colors matched my cards and I will be ordering more in the future.
I appreciate the ability to receive samples. I needed a plastic bag that fit 12x16 and the bags that I purchased were just a hair beyond that so that my pictures would fit. I think it's a wonderful product
Hello, Thank you for your review. We know how frustrating it can be when you order the wrong size on a short timeframe and love that we have the ability to offer those free samples to assist with making the decision. Best regards, Nicole Atkinson ClearBags Customer Service Manager
Worst company I've ever dealt with! Waited 2 weeks for my order only to find out they canceled it for no reason and never alerted me!! Would never deal with them again.
Hello Brett, Thank you for your review. We are so sorry that your order got cancelled mistakenly. We can definitely grow from this situation and learn from it to provide better service and satisfaction going forward. If you would like to still receive the stickers you ordered, I am happy to get that set up for you or even send you a couple free samples of the clear stickers. I am going to email you as well. I hope that we can provide a better resolution and that you will give us a second chance going forward. Best regards, Nicole Atkinson ClearBags Customer Service Manager
Excellent product and as described for some small clear compostable bags and compostable stickers to seal closed, shipped promptly and nothing missing
Hello, Thank you for your review. We are pleased to hear that you liked the compostable bags and stickers. If you are ever looking for a new item, please feel free to reach out to us for a free sample. Best regards, Nicole Atkinson ClearBags Customer Service Manager
If you get the wrong item, they don't take it back. Their Customer service is a scam.
Hello, Thank you for your review. As stated with our rep as well as online, our policy on backing boards, due to the nature of the product and the fact that it is custom cut per order, is that we do not accept returns on that product line. I do understand, however, that this can be frustrating. Please be on the lookout for further communication from me so that I can help find a resolution on this concern. Best regards, Nicole Atkinson ClearBags Customer Service Manager
Terrible Online Customer Service. Can not get specs on products in over 6 weeks to a potential customer. What kind of company sells items without knowing all of their specs and drags a customer along? A very Unreliable One.
Hello, Thank you for your review. We are sorry to hear that you have not been able to get the specs you've requested. I would love to look into this further to get that information to you as well as to provide necessary training on our end to improve that process. I am unable to see any identifying/contact information for you. Please feel free to email me at [email protected] and I will be happy to get this resolved for you. Best regards, Nicole Atkinson ClearBags Customer Service Manager
I needed some items that I paid over 40 dollars to get it the next day and I reveived it 3 days later. After I called and complained, they told me they would contact UPS to give me a refund. After 1 or 2 hours, they called me and gave me the dumbest excuse that UPS could not refund me the money because the delay was due to an act of God. Thsy didnt even offer to refund the money themsesleves since I paid on their website and its their business not UPS's but there you see a company that doesnt take any responsibility for their issues, but passes it on to others, like UPS.
Hello Val, Thank you for your review. We are sorry to hear that your order incurred a weather delay with the carrier. Unfortunately, weather is out of our control as well as the carriers' which is why we set those dates as estimated on our website. see your order did leave our warehouse on time and arrived 1 business day later than estimated (arrived on a Monday instead of a Friday). We do apologize for the inconveniences that may have caused, but unfortunately weather delays are something that we do not have control over. Best regards, Nicole Atkinson ClearBags Customer Service Manager
Long time customer of ClearBags. Their shipping estimates and customer service has been spot on until recently. Shipping times are delayed by days even if you pay extra and contacting customer service to try to remedy the issue is awful. They’d rather pocket the extra money and lose a customer.
Hello Stephanie, Thank you for your review. We are sorry to hear that your package didn't arrive when expected. I am unable to see any identifying information for your account, but I would love to look into this further for you. If you can please email me at [email protected], I will be happy to look into this concern to see if we can provide better assistance. Best regards, Nicole Atkinson ClearBags Customer Service Manager
The bags are pretty good, the service is very poor. They raised my price by more than 50% over 2 years and the service and attitude regarding that was the opposite of what I would call customer friendly.
Hello Ryan, Thank you for your feedback. We're glad to hear you've been happy with our bags, but sorry to hear that you've been disappointed with the pricing changes. We understand how frustrating price increases can be. Over the past few years, like many companies, we’ve had to adjust some of our pricing due to rising costs from global supply chain challenges and tariffs. In your case, we recognized that your specific account was on an older, very heavily discounted rate for several years. As discussed with you, we did need to address that, and we did our best to ease the transition by gradually adjusting the pricing. We strive to balance fairness with the realities of our operating costs, and we’re sorry to hear that this left you feeling undervalued. Your feedback is important, and we remain committed to providing quality products and fair, transparent service to all our customers. Best regards, Nicole Atkinson ClearBags Customer Service Manager
Easy to order; fast delivery, minimal packaging, eco-friendly products. Thanks!
The Clear bag team is great! I had consistent issues with their online ordering system and wrote to their customer service. Within day I heard back. When we could not solve the issue via emails they set up a zoom call. Not only was the rep Lutrell on the call but the head of Ecommerce- Jamie. The issue got resolved and my order went through. Terrific personal customer service! And the products are of high quality. This business earns a 5 star review from me.
Good bags for my art products. I liked being able to try a sample bag to find the best fit. A great value, protects and looks nice.
Sturdy and protective they are! Always pleased with my purchase of Clear Bags to encase my self-published paperback book, Tending to My Wounds, Coping with Grief One Square at a Time. Appreciate the prompt service and great product!
I find the web site very difficult to use. After finding the items Iwant to ourchase I cannot get back to the order page and adding an item ading another object drives me crazy,
It was easy to find what I needed and they were on sale!
The descriptions are actual. The bags are very sturdy. The bags came quickly and price is very better than other vendors
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