About ClickMagick
Data updated- Website
- clickmagick.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 33 reviews
- Replies to negative
- 88% (15/17)
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About this business
Important Notice Regarding This ProfileAfter maintaining our Trustpilot profile for several years and receiving many positive reviews, we began experiencing a significant number of fake reviews. Unfortunately, we have not found Trustpilot’s review-dispute process effective in addressing this issue as their automated system allows clearly fake reviews.As a result, we have stopped monitoring and maintaining this profile, and the rating shown here may not accurately represent our customers’ experiences.Please visit our official website to read hundreds of reviews and testimonials from genuine customers.
Written by the business, not verified by us.Is ClickMagick legit?
ClickMagick (clickmagick.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 88% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great overall experience with this company, often noting the exceptional quality of assistance provided. Customers frequently praise the support team for being extremely knowledgeable, polite, and quick to respond to any questions or tracking issues. Consumers note that getting help with account problems, billing inquiries, or campaign setups is remarkably smooth, thorough, and highly reliable. Some reviewers were not happy with the platform, mentioning that the dashboard feels clunky and that support responses can sometimes be slow. A few people also felt that customer service was unhelpful, delivering incomplete answers that completely ignored all their main concerns.
Auto-generated from all reviews of this business. For reference only.What people say
Clickmagick will delete your tracking links without warning!
Clickmagick will delete your tracking links without warning! Not trustworthy (and they are one of the most expensive tracking services). Luckily, we never send traffic directly to a tracking link. We always use redirects. FB and google may unmask a redirect, but I can keep track of what tracking links we've made by just looking at the redirects, which are clearly keyed for what they are tracking. This practice came in handy recently when clickmagick ARBITRARILY CANCELED OUR ACCOUNT AND ALL OF OUR LINKS WITHOUT WARNING! "Why," you might ask? - Because I complained about a predatory practice of theirs! In the morning, I had asked for the clickmagick account to be paused. Waited for a couple of hours watching for their response, then had to move on to something else. The billing page had indicated the next monthly charge would happen at 2:54pm or something like that, but I had already asked for it to be paused and figured if they had that option, they would do it. Nope! Turns out they DO have the pause option, but you have to first click "Continue" multiple times on the "Cancel account" pages, demonstrating a persistent intention to completely cancel your account while knowing that you will lose all of your links and settings. It is ONLY THEN - at the very end of this process, when they conceivably might lose your money for good - that you are presented with the option to pause the account! Prior to that, a message pops up from "Patrick, founder of Clickmagick." He states that he and his team "...won't rest until... all your issues are resolved." I took this bait and clicked on the VIP Support button. That's when I asked them to pause the account (the obvious reason being for preservation of our links/settings). I wasn't sure if it was an option at the time. Then I saw their email several hours later stating that it "Should have been the next step in the cancelling process to allow you to pause the account." So, instead of pausing the account as I'd requested that morning, they'd charged me $169 for the next month! Needless to say, having seen their email too late in which they revealed that pausing IS an option if you know the secret path, I was ticked - and I let them know! This garnered an email from the support manager wherein he stated that he had completely canceled our account. He was intellectually dishonest, attempting to sound like he was doing us a favor because they refunded the monthly charge. But he knew full well what he was doing. If clickmagick were actually trying to demonstrate concern, integrity, or rapport with a customer, they could have PAUSED the account as requested. But this bizarre vindictive action was more important to them. They do not keep their promise that they "won't rest until all your... issues are resolved." I updated the support ticket and also sent a ticket via their chatbot requesting to speak to a supervisor after all that. They chose not to respond. Update (4/24/25): If anyone should know about being unprofessional, it's the clickmagick support manager! As you have admitted in response to this review, you canceled the account to punish me for including "WTF" in my response to your shenanigans. Few companies are so full of themselves as to take that so personally that they would respond vindictively as you did. There is nothing "clearly outlined" prior to someone beginning the "cancel account" process. In the middle of that, your message pops up encouraging the seeking of "VIP Support" instead of canceling - NOT revealing the option to pause. You've also confirmed your intellectual dishonesty by describing the REAL reason you canceled the account so arbitrarily without asking - instead of the verbose description that your email offered, describing what the clickmagick service is and asserting what is "the better option for [our] circumstance," refunding the charge in order to be able to cancel our account, and saying you "apologize for any confusion." But you knew EXACTLY what you were actually doing, as you have now admitted. Also, my exact words (sarcastic) were that I was too dumb to figure out the answer to my own question in time (before getting charged by you a few hours later). And, I did not "wait until" anything. I simply got derailed by your company's little retention game while there was plenty of time for them to have fulfilled my "VIP Support" request that day. Yes, I "can't afford" to get pointlessly charged for a high-dollar service that I was trying to pause and not using at the time. Only someone with an agenda like yours, would try to spin that into some pejorative definition of "our circumstance." You don't know squat about "our circumstance," much less professional standards for interacting with customers. You are a business; customers are not your "professional" colleagues.
Reply from ClickMagick2025-04-21
I'm sorry but this is just completely unreasonable. Our billing, cancellation and account pause policies are all clearly outlined in our help material. The only problem is that you can't afford ClickMagick as you admitted to us, and you waited until the very last minute to attempt to pause or cancel, but as you also said yourself you were "too dumb to figure out how to do it in time." (your words, not mine) That's all fine and dandy and we were happy to help, but then you became extremely rude and unprofessional saying things like "WTF!" and going off on my support team. Once you do that the relationship is over as we do not do business with people who are rude and unprofessional.
My problem got solved and the 3 people…
My problem got solved and the 3 people who helped (Isaiah, Nikolai, and Sagar) were very helpful, polite and kind. Thank you
Very poor experience
Very poor experience. Started with them, did onboarding. Stuff seemed good but then tracking wasn't working. They claim "fanatical support" but we were left hours on hold waiting despite their promised 18 hours per day availability. It's a shame I can't upload images of the conversations going on... And then instead of fixing things and maybe actually helping correct the poor experience, they banned us from the platform. Joke of a company. Patrick Kelly should be ashamed by their practices
Started with them a few days ago
EDIT April 19: ClickMagick has now edited their reply to this review. They called me a liar, and their original response was very disrespectful and harsh. They’ve since edited it 3 or 4 times that you guys on Trustpilot see a "professional response" to my concern. Again instead of offering me support for "BREAKING MY CHECKOUT" they banned my account i mean its insane when you think about it. Everbody makes mistakes but this kind of behavior is dangerous for all their existing clients and future clients. INITIAL REVIEW Started with them a few days ago. Onboarding was smooth. Then we wondered and wondered why there were no orders after integrating ClickFunnels with ClickMagick. Come to find out, ClickFunnels support confirmed that ClickMagick completely destroyed our checkout, and all ad spend went into a non-working page. Support is not good. They promise fast replies and even advertise 18h/day support, but now it happened twice in a row that they just close the chat with my questions unanswered. I’ve been waiting for hours and hours. Same thing as yesterday — no reply so far. Main issue why we hired them was the tracking. We had 2 orders so far today, 0 of them tracked inside ClickMagick. Not sure what’s going wrong.
Reply from ClickMagick2025-04-17
Hi Phil. I'm sorry you had a bad experience but allow me to share what really happened ... You submitted a total of 6 support requests. We responded to all of them within minutes or hours, with an average response time of 49 minutes. Rather than say we didn't respond, please review your emails or your ticket links below and you can see this for yourself: https://help.clickmagick.com/a/tickets/647375 https://help.clickmagick.com/a/tickets/647376 https://help.clickmagick.com/a/tickets/647427 https://help.clickmagick.com/a/tickets/647509 https://help.clickmagick.com/a/tickets/647533 https://help.clickmagick.com/a/tickets/647582 As for ClickMagick "destroying your checkout" that's just false and not even possible. Integrating ClickMagick with ClickFunnels involves setting up simple webhooks in ClickFunnels that send your sales data to ClickMagick. There is no possible way this can affect your checkout or your webpages, and this is the process ClickFunnels designed for this purpose. All I can say is, do you really think there would be hundreds of 5-star reviews above and below yours if what you're saying is true? I think maybe you just have a problem with your email or something... UPDATE: We cancelled your account because you were extremely rude and unprofessional and you started making threats. Once that happens, the relationship is over. I understand and agree that everyone makes mistakes. Are you now saying you made a mistake? If you'd like to apologize and edit your review so it's accurate, or simply remove the inaccurate review, we'd be happy to give things another try.
Excellent service any problems and the…
Excellent service any problems and the help desk are straight there to help
Customer Service 5 Star
James in support is ALWAYS quick and helpful.
Great response time
Great response time! Even on a Saturday. I was able to get my issue resolved within minutes of opening a ticket, which is usually unheard of. Nikolai rocks!
Isaiah gave a detailed screenshot of…
Isaiah gave a detailed screenshot of exactly what I needed to fix.
Great Customer Service Experience…
My issue was solved promptly by all the friendly staff that have helped me out with this. I am signed up with Velocity Profits and it was said the ClickMagick help staff are extremely efficient and friendly. No reason to doubt this after the few experiences I have had so far. Good Work Regards Peter
It's an incredible website to keep all…
It's an incredible website to keep all your online marketimg in order and easy to compare others but the only downside is that it can be hard to learn how to use the website but they have a great team that can get back to you fast and guide you though all the hard obstacles to learn
Fantastic support from James
Fantastic support from James. Super quick. Gave exactly the right advice.
ClickMagick has a inutitive interface…
ClickMagick has a inutitive interface with a helpful knowledge base. The one time that I needed direct help, the response was excellent
I would love live support to be active…
I would love live support to be active seems can only catch them at random times. but tickets are speedy
Insane level of product care. Awesome experience.
Awesome experience. This is the first ad tracking software I signed up for. Setup was easy and live chat. However, what happened next made my experience incredible. I let the support team know my upsells weren't tracking with Funnelkit in wordpress. And not even a week later, they implemented it with their dev team and now it's all tracking. I'll be a paying customer and sticking with them just to their commitment to making a better product. The live support is great and the dashboard is easy to use. I also love there is a support article for every single button. LOVE IT! And shoutout to Sagar for people the go to customer service rep for me. Even recorded a loom video for me explaining things
I got an immediate response to my issue…
I got an immediate response to my issue on Sunday afternoon. Quite impressive.
Signed up for a trail.
Signed up for a trail. Never used the service, but asked for a refund which I got. Appreciate their help. Seems like a great service, but I'm not in the need of it right now.
James is A superstar
James is A superstar, quick support easy integrations and really simple :D Aladdin
ClickMagick is the best tracking tool I found for tracking my data
I've been using ClickMagick for a while now, and it’s been the best tracking tool I’ve found to track and optimize my marketing campaigns. It’s easy to use, provides accurate data, and helps me keep track of my campaigns without any hassle. The support team is also great—whenever I’ve had a question, they’ve responded quickly with helpful guidance. I appreciate that they make things simple and easy to understand. Overall, ClickMagick does exactly what I need it to do, and I’d recommend it to anyone looking for a solid tracking solution.
Always quick and accurate
Always quick and accurate advice from the helpdesk.
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