Closetfactory (closetfactory.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is good. 81% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 47% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
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J.B. · 1 review · Experienced 2024-09-29 ·
★★★★★
Warning
This is more of a warning than a review. I was a designer there for 27 years. I have had the owners change 4 times. The newest 5th owners took over in July. Within 2 months, 15 employees walked out, and many seasoned designers have left as well. If you are a Costco member, be careful as their relationship with the new owners is shaky. Deposits aren't being taken and jobs delayed. Materials aren't being ordered and installs are being pushed out. They have temporary help from other franchises, but they won't be there much longer. The website says they offer financing, but the new owners stopped that program.
I am now at a closet company that offers the same lifetime transferrable warranty, floor-based system, and far more colors. They also have an 18-month financing program. When designers leave, it is customary for the owner to pay the designer the commissions earned on jobs not yet installed. I am still owed over 4K in commissions that I will probably never see. That same lack of integrity will be experienced as a client.
Reply from Closetfactory2024-11-05
J.B. It seems you are soliciting work. Please remove your fake review. This is not the forum for a one sided employee statement nor should you be leaving another company’s phone number and contact information. Best to contact the corporate office and discuss your situation. When ownership changes employees can be part of the solution or part of the problem. Making snap decisions and walking out only a couple weeks in is not part of the solution. We are not at liberty to address the unfortunate reasons for ownership changes. As a longtime commissioned employee than you know the payment schedule for commissions and that once the project is installed you will be paid. All your harsh comments are self serving and self motivated. There are forums for employee comments and this one is not one of them. Again we invite you to contact our corporate office and air your concerns in a professional manner.
Built-Ins for Living Room and Dining Area and Office Space
Melissa and Tim were phenomenal! Felt like all my design features were well met. The customer service experience was definitely outstanding!
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Robin Collier · 2 reviews · Experienced 2024-10-01 ·
★★★★★
Very good experience again
Very good experience again. Design works well and install was quick and efficient. Loved Camila, designer, and Jon, installer,.
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Brad E. · 1 review · Experienced 2024-09-17 ·
★★★★★
Happy customers
From design with Amy to very timely and efficient installation by Duilio and Travis, we are very pleased with the entire process. Quality products and professional installation.
We would use them again for sure.
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Kim Johnson · 1 review · Experienced 2024-09-17 ·
★★★★★
Primary suite closet install was awesome.
We are very pleased with the closets that Natalie designed for us. The installer, Jon, was great as well. Kept everything clean, was polite and on-time. Thanks again!
Amy our design consultant took our ideas of what our needs and wants were for two basic MB closets and made them a reality and we couldn’t be happier ! She was knowledgeable and patient as we changed the designs around a few times ! Their beautiful showroom helped us with the final touches and Sierra and Jon the installers brought it home . Punctual , kept space clean and answered all our questions . Highly recommend.
Cindy and Paul
From design through installation, Anastasia, Dulio, and Jon provided creative solutions and excellent services in meeting our pantry, primary bedroom walk-in closets, and understairs storage requirements.
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Ish · 1 review · Experienced 2024-08-06 ·
★★★★★
They Went above and beyond
Update
8-23-24: Everything has been taking care of and they went above and beyond what was asked of them!!!!
The in home design consultation and sales person was good and thorough. My wife and I felt comfortable with them and decided to proceed since they were associated with Costco. We asked very pointed questions via text, in person and via email. One question, via text, of importance was whether or not soft close slides are used on the sliding shelves were used. We wanted soft close since the shelves are against the same wall as our heads when in bead and nobody wants a sliding shelve hitting the wall while they are sleeping when your SO is trying to sleep. They assured us that soft close was available on the sliding shelves. After we paid the full amount on June 26th we received an email on July 5th saying we had a check measure on July 12th and an install date of August 8th. They showed up on time and were in and out without any questions for the check measuring. August 8th came and the installers showed up on time and were very nice. When they had completed two things were amiss 1) no soft close on the sliding shelves as promised and 2) the enclosure to cover our radiant floor heating manifold and controller. I asked the installers about both items and they said they have never done soft close on sliding shelves and knew nothing about the heating enclose. I showed them the paperwork where we paid for the extra enclosure and the text stating that soft close was included as part of the sliding shelf components and assembly. The installers said they would make note of it and take it back to the office to get it straightened out. On august 9th I followed up with a text to see what the plan was and they said they were looking into. August 14th I followed up again since I had not heard anything and I received no response. August 19th I called the main office in Bothell and after three attempts finally talked to a person and they could only say that someone will call me back. So after 10 days from the install we still can't use our closet system or move into our room since it is unfinished. The county has even signed off for the final building so we can move in. I have tried to give them some time to get it straightened out but not to hear anything is very frustrating.
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Patti Levin · 1 review · Experienced 2024-08-15 ·
★★★★★
My design consultant Shannon was very…
My design consultant Shannon was very helpful designing my office/den. She asked what I wanted to achieve and offered suggestion to improve my ideas.
Scottie was the installer he was efficient, courteous and very neat.
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Mary Lucille Brown · 1 review · Experienced 2024-08-01 ·
★★★★★
The technician arrived early
The technician arrived early, finished quickly, did an excellent job
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Nancy Sirko · 1 review · Experienced 2024-07-22 ·
★★★★★
Closet Factory is a great company to…
Closet Factory is a great company to work with from design, to the finished product. Karina did a great job coming up with solutions for all my needs (7 closets in all). Communications were excellent and they even did the install earlier than originally scheduled! Dulio, Eli and Gerard were all very professional and made sure that all spaces were clean and nothing was left behind when they were done. Their communication with me while they worked and moved room to room was top notch! I recommend them highly and would have them back if I had any spaces left for them to organize for me. Thanks Closet Factory!
Excellent design and installation work by Dulio, Rafael and Jon
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GEETHA · 6 reviews · Experienced 2024-07-23 ·
★★★★★
Excellent Experience and Helpful…
Excellent Experience and Helpful Services - We had a great experience working with Closet Factory. Diane was our designer and she spent time with us in our home and in the showroom to help us create a beautifully organized mudroom. Mark was terrific in installation and very efficient. We love our new organized mudroom and wish we had done this sooner!
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John Peterson · 1 review · Experienced 2024-07-11 ·
★★★★★
Great sales team and a very good…
Great sales team and a very good installer.
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Ajay · 5 reviews · Experienced 2024-06-16 ·
★★★★★
Very bad experience
Very bad experience, they are over priced vs their competitors, further they are slow and incompetent in installing
This is not all . They missed installation of Valet Rod and they were asking for !350 more !! What a bunch of frauds
No one should be using them
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MNEver Ever · 1 review · Experienced 2024-06-16 ·
★★★★★
High Level of Customer Satisfaction
My wife and I contracted with the Closet Factory (Plymouth, MN) through Costco to design and install closet systems in our master bedroom closet as well as a mud-room closet. The entire project was a "home run" because of our Designer Loryn. After our first consultation with Loryn, she took all of our inputs and came back with a design that exceeded our expectations. Once we had signed the contract after the final design review, Loryn delighted us with her exceptional communication skills by proactively keeping us updated as the project install date approached. The two-man installation team who installed our closets are ultimate professionals who take great pride in their work. It is very obvious that the employees from the Closet Factory are always quality conscious and hyper-focused on achieving a high level of customer satisfaction. Thanks to Loryn and Liz, we could not have asked for a better managed & executed project. For anyone considering a new closet design, I would highly recommend the Closet Factory.
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Scott · 1 review · Experienced 2024-06-06 ·
★★★★★
Built-In Study Success
We had a fantastic experience with our Designer, Sue, and a visit to the Showroom is an ABSOLUTE MUST for anyone and everyone working with the Closet Factory.
Meeting the folks there made the whole process very local and personal, and we were better able to understand our choices.
Our installer, Jason, was timely and professional, and accomplished the install in a very difficult space with only a little bit of frustrated energy emanating from underneath the desk.
My only disappointment was that I was not fully versed in the finish details, and to complete the job in a professional and workmanlike manner, Jason installed a quarter round molding (apparently the CF standard detail) around the top edge where the desk meets the wall.
As I don't much care for quarter round, I would have preferred a simple caulked joint, or a squared stock trim as used on the base or in an earlier project the Closet Factory had completed for us, if I had been asked.
I am slowly getting used to it.
But that small aside, we are really pleased with the outcome and the whole is working well for the intended purpose.
Plus it looks really great and contemporary, just the sort of built-in appearance we were seeking.
The Closet Factory folks are GREAT people and easy to work with, and we highly recommend them!
Be sure to review ALL the details prior to the start and completion and enjoy the process and excellent outcome!
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D Porter · 1 review · Experienced 2024-06-07 ·
★★★★★
Professional repairs
Danny was our tech. He repaired our closet drawers quickly and professionally. Thank you for your excellent work.
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Steve L · 2 reviews · Experienced 2024-05-30 ·
★★★★★
Poor Workmanship and Customer Experience
I contracted with Factory Closet in Coral Gables, FL and it was a horrible experience. A lot of issues including materials that were so incorrect it left a 4 inch gap losing valuable closet space. Their solution was to fill the gaps with panels and caulking! Every drawer was missing two screws so what about quality control. The installers were untrained having to come back 3 times taking me away from my work. They left a huge mess of caulking on the wood floor that I had to clean up. I requested several times for the project supervisor or someone in leadership to call me but not response. I needed a resolution and I wanted to give them feedback on how to improve customer service. Leadership showed no interest in customer service and had no interest in my feedback. Big mistake not to learn directly from the customer!! I have many other large closet and storage builds but I don't know that I can trust Factory Closet anymore.
