Wrong size chat
Wig was smaller then their size chart listed. When asking about return- they only refund 15% which is about the same I would pay to ship back to them so not worth the trouble. No way to rate the item on their website.
About Costumescenter
Data updated- Website
- costumescenter.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Replies to negative
- 67% (36/54)
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Is Costumescenter legit?
Costumescenter (costumescenter.com) has a 1.7 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 67% of negative reviews. Last updated 2026-10-24.
What people say
Wont deliver
On Oct 11th, I found a costume I was interested in. I wrote Costume Center service to see if it was possible to get THAT item by 10/27. I was told that if I paid for rush shipping (which was more than the item) - that yes, I could have the item by 10/27. It is now 10/30 - and they still have not shipped the item. I've emailed them every few days for the last few weeks asking for an update - and all they could say is working on it - no real information. Bottom line - This company will take your money - promise you delivery and not deliver!!!
I placed an order on a website with a…
I placed an order on a website with a domain similar to costumescenter.com. and they didn't ship. so like everyone else, I left a bad review and emailed customer service asking for a refund. It wasn't until I received a customer service email from Costumescenter that I realized I had been scammed, I was willing to give them a chance, so I tried to place an order and found that costumescenter's services and products were good. I think the scammer site copied it and wanted us to discredit it.
never try to response anything and wont…
never try to response anything and wont ship the produ ts!
great website
costumes centre's website was easy to use, costs were transparent, very quick delivery, the sizing was accurate and the item looked like the pic I bought it from and was good quality fabric and very reasonably priced.
I'm the Real Santa Claus and this is MY…
I'm the Real Santa Claus and this is MY suit. I wear them regularly between Thanksgiving Day and Christmas. I'm ordering my fifth of these to improve my dry-cleaning rotation. Nobody wants to sit on a dirty Santa.
Resolution satisfied
My order never arrived for whatever reason-reached out to fystijeer service and issue was resolved
The poor quality is absurd
The poor quality is absurd. It literally looks like a little kid glued some snowflakes and cut the collar with kindergarten scissors. The snowflakes fell off as well. They were glued on with just school house type glue. Terrible quality!!! This also arrived 10 days passed the estimated day, therefore missing Christmas all together. You cant get a response from anyone. $40 completely wasted on this garbage. The reply from the company to this review is a complete lie! If I could post photos of this horribly glued together costume, I would. As far as Im concerned, this is nothing but toilet paper. Also, I already emailed the customer service department numerous times without response. There is not a phone number to call either. Their ridiculous response is just to fool a potential customer.
Reply from Costumescenter2023-01-03
Dear Valued Customer, Thank you for your feedback about our product. For your costume, it is one of our best selling items in Christmas, and we rarely received the feedback about quality problems. Of course, if you aren't satisfied with our itme, pls feel free to contact our Customer Service, and we'll figuire it out for you then.
If I could give no stars I would
If I could give no stars I would! I ordered an item a month ago and still have not received tracking. I reached out numerous times and was told “the item is shipped from a different warehouse.” Still have yet to receive the order and waiting for a refund. Do not purchase from this site.
Reply from Costumescenter2022-12-26
Dear Valued Customer, We are a formal online trading company for women's clothing. We aim to provide customers with convenient and simple purchase services. Recently, the domestic epidemic has been severe, and the supply chain has been understaffed。 If you have any order issue, we are percent sure that we will try our best to figure it out for you.
Not Worth the TIme
I placed an order on October 7th for a set of dragon wings for my cat. I kept checking the updates with the tracking number I was provided, but it was of no use. The "updates" are so generic: "Package arrives at airport," etc. I finally emailed the company on November 17 to ask for a refund, and I was told they were going to send me a replacement order. They never did send a replacement, but I was reimbursed for the order after I sent a third email on December 6 and posted a negative review here on December 7. While they were able to eventually refund my money, I had to email them several times and in the end, never received my order.
Reply from Costumescenter2022-12-12
Hi, Lindsay, We are deeply sorry for your unsatisfied shopping experience. Pls allow us to introduce Costumescenter, it's a formal trading company, that majors in all kinds of costumes and decor. For your order, we doule checked it, and found it was already made full refund to you, we didn't keep any your money at all, pls carefull check it, tks!
WOMEN'S SEXY SANTA COSTUME
I was afraid to order from this website due to all the bad reviews, but I had a very awesome experience. Support answered my email immediately, my product was shipped out in 2 days, and I received it within a week (Canada). The Women's Santa Costume looked exactly like the picture, and it fit perfectly, plus it was much cheaper on this site in comparison to some of the other sites I looked at before ordering. If your spectacle I would just email support before hand, they were a tone of help.
Buyer beware
Buyer beware. Customer service is non-existent at this place. I have sent three responses looking to return an item with no reply. Only reply given was when I overturned the charge on my card. they lied and told my card that they gave me return instructions. Still have.not received them!!! 😡
Reply from Costumescenter2022-12-12
Hi, Shannon, We are deeply sorry for your unsatisfied shopping experience. Could you pls kindly advise us of your order#, as we couldn't find any order with your name in 2022.
They are boarder line on the scammer…
They are boarder line on the scammer scale. The costume took longer to ship than advertised. THEN, the costume didn't come close to matching what was in the pictures. If quality (even for 1 night) is important to you, don't buy. If time is important, don't buy from them.
Reply from Costumescenter2022-11-01
Dear Valued Customer, Thank you for your review. We are terribly sorry to hear that and completely understand your consideration, our customer service will email you to figuire it out.
My boy loves the hulk costume outfits
My boy loves the hulk costume outfits, the mask and the jumpsuit are great, much better than the cheaper versions we've seen.
Description is total bogus
After a long wait I received a package from a return center. The toy saxaphone was described as real looking I received a bad plastic toy of a very bad quality a little larger than my hand. Almost impossible to return, they make it tough enough, so that you think it is really not worth.
Reply from Costumescenter2022-10-20
Dear Valued Customer, Thanks for your reviews. A little confused about your words, return center, toy saxaphone? W don't sell any toys in our store, We checked our system with your name, and nothing order was found. Are you sure you placed the order in our store? If you're sure, pls advise us of your physical order#, and we will figure it out for you.
My 5 years old son doesn't like the…
My 5 years old son doesn't like the superhero costumes in local Walmart. I happen to browse the page of Costumescenter Youtube and placed an order for Iron Man costume. My baby son loves it so mucn after wearing the jumpsuit and mask, and can't wait to ran out showing overall to his friends.
I ordered a Ladybird Girl Costume for…
I ordered a Ladybird Girl Costume for my daughter for her 6th birthday and was a good fit! As she likes the Ladybird cartoon very well. The jumpsuit is skinny, but has great details. Definitely exceeded my expectations! I highly recommend.
Costumescenter has both Youtube and FB…
Costumescenter has both Youtube and FB channels. My son needed a set of character costumes for his school play, and he was so excited when he opened the package. The costume jumpsuit is true to size, and the accessories are good to use.
I bought the jumpsuit for a St
I bought the jumpsuit for a St. Patrick's day party. I didn't know it would come from China, and it took a little long time arriving Canada. but it does worth it. The size is fit right, the quality is worth the price, it is the costume I have not ever seen in other places.
Maybe order a year ahead of time!
Here it is - St. Patrick's Day and no delivery of my costume. Wish I had realized it is a company in China. Certainly will NEVER order anything from them again. Probably it will arrive in time for the 4th of July.
Reply from Costumescenter2022-03-18
Dear Valued Customer, Thank you for your feedback here, and we feel deeply sorry about your unsatisfied shopping experience at Costumecenter online store. Firstly, we pay much attention to your complain, but could you kindly advise your order number, and we will figuire it out accordingly. Secondly, we need to be honest let you know, the delivery time is somehow late, not just because the St. Patrick's Day rush time, but the epidemic recurrence around China. and the delay time not so long, we really hope you can understand. Last but no least, you can find our location in our page,"CONTACT US", contact info and map there. Pls let us know your order number, and then we will check immediately, and communicate you with email.
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