WARNING!
WARNING!! They advertise they are Nordstroms- a big lie. Glad I researched them thoroughly before deciding not to purchase. Completely unscrupulous bait-and-switch advertising.
About Cottonxl
Data updated- Website
- cottonxl.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 0% (0/66)
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Is Cottonxl legit?
Cottonxl (cottonxl.com) has a 1.0 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 98% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Many buyers frequently complained that the items received looked completely different from the online advertisements and were constructed using extremely cheap materials. Reviewers repeatedly noted that the clothing and shoes arrived in incorrect sizes, poor fits, and completely lacked proper fabric or brand labels. Some reviewers were not happy with the restrictive return policy, stating that high international shipping fees and expensive return costs prevented them from processing returns. Consumers also mentioned that customer support representatives repeatedly avoided issuing full refunds, offering inadequate partial credits or delaying requests instead.
Auto-generated from all reviews of this business. For reference only.What people say
Full of lies
A very deceitful website.Items are not as pictured and they are not willing to provide your refund. STAY AWAY from this website.
If I could give them a '0' I would…
If I could give them a '0' I would have. They are a fraud. They show you the authentic product then substitute with the item with inferior products. I've learned my lesson to review every review before putting my money on the line again. Don't purchase anything from this company. Cottonxl is a joke and they are laughing at us. They advertise taos shoes and give you crap!
Scam site
Scam site. No cotton just bad polyester
The materials of the products are not…
The materials of the products are not anything like what they were promised to be the sandals are cheap, sloppy, and dangerous to wear not supportive as they say in the advertisement. The blouse was not as shown instead of beautiful buttons they were pins with the Chinese writing on them would definitely not buy from them again.
Incorrect item received
I received the incorrect item. I was told to donate it to someone and they would send me a coupon for 50% off next order. After declining I received email offering 10% refund, followed by a series of emails finally increasing the refund to 50%. They never admitted that they sent the incorrect item. Avoid at all costs!
Why can’t we give them zero star
Why can’t we give them zero star? This is false advertisement using Nordstrom. I will be reporting this to the BBB. PLEASE LISTEN: DO NOT ORDER FROM THIS COMPANY.
I typically do not write a review but I…
I typically do not write a review but I had to this time. I ordered sneaker type shoes and the size I received was not the typical US size so it was a bit larger. I explained the shoes were a little big. They finally responded when I had to search for the correct email. I had to send them pictures of item with bar code and tracking number. First I used the email address to request a Return Label they put on their website but it does not work. Found another email but now they said it will cost me more to send back and I should keep item or donate it. It would take months for them to receive. It’s like they didn’t want to understand since I had to keep explaining why I needed to return them. I wanted to exchange for the next size down. I realized they are from China but it shouldn’t be this complicated. They still do not mention a return label. I’m out over $71. This is truly a scam and I just wanted to make sure any buyer be aware and not order anything from them or do at your own risk.
Sandals purchased were horrible
I purchased sandals that were advertised as “orthopedic, non slip”. They are HORRIBLE totally unwearable and they won’t give me my money back. Do not buy anything from this company, it’s a rip off
Highly misleading ads — don’t waste your money!!!
I don’t understand how these scam businesses are allowed to advertise so widely. Ads show beautiful and enticing photos with Nordstrom written over the opening page. Ad descriptions say products are made of cotton or linen, but everything is polyester. No labels with country of origin or about care. Seams are basically folded over and sewn with thread that does not match and seams do not match. Sizes are much smaller than it is supposed to be. Cheap throwaway quality. STEER CLEAR — save your hard-earned money! I’d give a zero, but the lowest rating option is a one.
False advertising in spades
False advertising in spades! I foolishly didn’t check the company out before succumbing to the temptation of cotton/linen garments. Each item included either cotton/linen blend or cotton in its name and in the item description details. Not one delivered item was made with a natural fabric. One only had a size tag; no other info. Now I face the return/refund gauntlet. Sigh.
I would give zero stars if I could…
I would give zero stars if that were an option. Ordered what I thought was a pair of Taos brand sandals - and though discounted they were NOT cheap!! The ad shows the Taos logo on the shoes in the ad, and claims they are real leather. HAH! Neither was true. What arrived a month after ordering was cheap "plether", poorly crafted, on a crappy sole. They offered me a 15% refund (that's less than I paid for shipping.) And when I complained they stopped replying. This site is 100% SCAM and should be taken out!
I would give this company .5 of a star…
I would give this company .5 of a star of possible. The outfit I ordered was awful. The fabric felt weird and the top and bottom were from different dye lots. Customer service sucks and will only offer 15% refund. The really big issue is they are using Nordstrom to click bait their horrible company. The image comes up as Nordstrom and then you are redirected to CottonXL. I thought I was shopping at Nordstrom and they were featuring a designer. I hope they are sued and I'm out around 100.00
This company advertises under CK which…
This company advertises under CK which is directly out of China. They will take your money, send inferior product and will not allow you a return. You will make many attempts to have a shipping label sent which is never initiated. They will offer you a 30 percent coupon for a future purchase or even offer to give you 15 percent of money spent but will not take back the terrible produce they sent you. Please under no circumstances do business with this company if you wish to receive products as advertise.
The items I received are nothing like…
The items I received are nothing like the items on the ad. The pink shirt I received was %95 n spandex instead of %100 cotton and linen. The black shirt did not have batwing sleeves as advertised. They want me to send $20 more for shipping to get my money back. Not happy at all n will never buy from them again! So disappointed!
The clothes are NOT as advertised
The clothes are NOT as advertised. I bought 4 items that were described as cotton and/or linen but each item was nearly 100% polyester and made of low quality materials and terrible construction. There’s an email given on the website to begin the very complicated and lengthy return but it doesn’t exist. If returns were possible you have to pay for shipping - to China? - and a restocking fee.
DO NOT EVEN THINK ABOUT ORDERING FROM…
DO NOT EVEN THINK ABOUT ORDERING FROM THIS COMPANY. The poor reviews are certainly warranted. This is the worst company I have ever had the displeasure of doing business with. They sell cheaply made undersized Chinese trash. The lie about the regular price so as to make their discounted price sound like a bargain, when that cost is still overpriced. Don’t be fooled by the “Last day of the 70% discount”. That discount is permanent and they couldn’t sell their trash at a higher price. They don’t honor their posted return policy. Totally disreputable company and should be put out of business. You can get better merchandise from Amazon, at lower prices and they honor their return policy. Hopefully my letter to the Department of Consumer Affairs and Better Business Bureau will help to put them out of business permanently. They owners need to be put in jail. Can’t stress it enough. KEEP AWAY FROM THEM!!
Cottonxl is refusing my return as they…
Cottonxl is refusing my return as they say "due to the high cost of shipping, we do not accept returns unless it's a quality issue." If the items do not fit you or you do not like the quality (which is not good linen) they are refusing to accept the items back. They'll offer you a 20% discount if you want to order another size. They are not a reputable company and their products are not what they claim them to be.
DO NOT SHOP HERE
Not to be a classic scathing reviewer, but if I could give 0 stars I would. This company is clearly a scam and has no intention of garnering true customers, rather just getting as much money as they can and making the process as difficult as possible. I’ve been trying to talk to customer service for 5 days now, about 6 emails back and forth and after consistently saying “I want to return” they keep trying to get me to keep the items in exchange for a discount code. The amount of unprofessional behavior is ridiculous and unmatched to any company I’ve ever come across. DO NOT SHOP HERE
What a joke of a company
What a joke of a company. I ordered 2 dresses and in the description it says they are made from 100% cotton, when they came one was made of nylon and the other polyester. The colors didn’t match the pictures. And now they won’t give me a full refund.
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