To go order
They do not know how to put condiments in a bag I asked for A1 sauce and they put it in a cup and put one drop of sauce food was cold and fries were soggy
About Cracker Barrel
Data updated- Website
- crackerbarrel.com
- Category
- Restaurants & Bars
- Location
- United States · Lebanon
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 0% (0/41)
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Is Cracker Barrel legit?
Cracker Barrel (crackerbarrel.com) has a 2.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 47% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Slow waiters.set 1 hour 10 min before…
Slow waiters.set 1 hour 10 min before food..out food we ordered get something else. My hamburger steak patty was hard brick. Will not go again..we go often last 3 to 4 visits getting worse.
Disappointed
Disappointed, I have noticed how Cracker Barrel has slowly gone downhill as far as the food goes .. everything taste instant the biscuits are a hit and Miss, I ordered grits with my eggs and it tasted like instant grits Cracker Barrel supposed to be about old-fashioned cooking not instant microwavable food ..very disappointed it’s not getting better. It’s getting worse.
I could say the bacon tasted bad but…
I could say the bacon tasted bad but that would be a step up. The bacon was old and it had absolutely no taste at all. It was terrible and it looked like it had just spent hours soaking in grease. We were with a large party and I didn't want to delay everyone else's meal by arguing and sending it back. First the logo and now the food quality is going downhill fast.
My Mom ordered Christmas dinner from…
My Mom ordered Christmas dinner from Cracker Barrel. The experience was outstanding from the pick-up to the heating-up. The food was delicious and got rave reviews from the whole family. The pies were excellent. We will do this again next year!
The store part was crowded with…
The store part was crowded with merchandise and people in line waiting to go into the restaurant. The restaurant was very loud. We had breakfast. The hash browns were called a casserole and at first bite it was tasty. However they were too rich and oily. The gravy for the biscuits was gloppy and thick and highly speckled with pepper. Spooned over a biscuit half was ok but the gravy cooled off immediately so only first bite was any good. The eggs and bacon were ok but again not very hot. However our server named Destiny is the reason for the stars I gave. She was friendly and professional.
What a change time has brought
The last few times have been s o disappointing. We arrived around 1230 in the afternoon and they were already out of fried chicken. That happened on my prior visit as well. The mashed potatoes were cold. The country fried steak was good. The salad looked to be a few packets of ingredients in a bowl for me to mix. I never got my fried okra. Servers were overwhelmed. Ours basically took our order, dropped off our food and then came back with the check. So many changes over the years people from the 90s would not recognize this place. I think it trying to be a health food store.
im very happy with my service at…
im very happy with my service at cracker barrel in gainesville i was specifically happy with my server Juanika she was super sweet and awesome will come again
Wake Up!
The menu keeps changing and quality control is slipping. This is presently my favorite go to place for home style comfort food and for the atmosphere. But why are you trying to push loyal diners away? Regionally, I was big fan of Bob Evans restaurants, which still holds on, but they too have lost their charm and suffer greatly for it. Same thing: revised menus, patron favorites are dropped and service has suffered. CB enjoys a unique position many other chains would enjoy and you keep messing with success. If you want sales to improve then return to where you started. Ditch the CEO with her grandiose ideas that appear part of the issue. Otherwise, I'll just look somewhere else. The hospitality business does not lack for competition and who knows, you may force me to look elsewhere and find something else I may like as well, or better.
Cracker barrel in baraboo Wisconsin
Cracker barrel in baraboo Wisconsin. Martha was our waitress she was friendly was on spot with Everything. Food was the BEST TASTING ANYWHERE. We were 💯 Satisfied. Food TASTING like Grandma's. We loved Everything. Would give more 🌟. We will Definitely back.
Stupid menu items
Chicken dinner only available on weekends, Rude! Just effing rude and wrong. I wont be going to Cracker Barrel anymore. It used to be my favorite restaurant. I'm done!
I recently attended cracker barrel for…
I recently attended cracker barrel for birthday celebration, from the start our server was extremely forgetful, no utensils no napkins ever brought until asked numerous times drinks missing and food completely wrong I asked for breakfast special which did not come with any meats server asked if I wanted to upgrade to the mama meal which included a choice of meat which I agreed to and asked for turkey bacon when I received the food it had regular bacon not turkey I then ask the server about my turkey bacon she responds that they had none and assumed I wanted regular bacon (assumptions) I tell her I dont want the bacon and i have a different choice she says I can do ham which I replied with okay. She then comes with a small plate so that I can give her the bacon brought (i grabbed with my bare hands no utensils) she took the bacon and came back with ham. When I receive my bill I see I was charged for the bacon and additional charge for the ham yet she took the bacon and charged me for both. I asked why neither her or the manager knew. The manager at the Yuma location is a total morran and useless 😑 to say the least worse manager ever !!!!!! Stay away from the Yuma Az location, you will get lousy service!!!!
Cracker Barrel return of faulty decor
Cracker Barrel, Shallowford Road, Chattanooga Returned two defective pumpkin lights, and the cashier Candi gave me attitude from the start. She was rude, dismissive, and acted like I was inconveniencing her for returning items that died within a day and a half. When I asked for my original receipt back, she had already crumpled it up and thrown it away — even though I told her I had another item on it I might need to return. She had to dig through the trash to find it and was annoyed the entire time. Completely unprofessional. The manager Michael was polite and handled things correctly, but Candi's behavior left a terrible impression. Very disappointing customer service at this location.
Worst meal ever and it cost $37.00. Ha Ha
My husband and I ordered our Thanksgiving dinner from Cracker Barrel. I am handicapped and its hard for me to get out. There were a lot of restaurants opened for Thanksgiving and never having a bad meal at CƁ I chose CB thinking it would be delicious. WRONG! The meal was absolutely awful. We don't like sweet potatoes but were not allowed to substitute. The turkey didn't have gravy and the dressìng was a small little square. Green beans were bad too. Everything was cold. Very small helpings. You could tell it was made the night before. It looked like it had been stacked. If they can't do better than this they should close for Thanksgiving? This horrible meal cost me $37. Happy Thanksgiving. I will never come back for Thanksgiving. Big mistake?
I placed a breakfast order with Cracker…
I placed a breakfast order with Cracker Barrel at 7:30 AM, with a scheduled pickup time of 7:57 AM. I arrived at 8:00 AM expecting a simple grab-and-go. Instead, I stood there repeatedly asking about my order while employees called back to the kitchen multiple times with no progress. By 8:20 AM twenty minutes past the pickup time I requested to speak with a manager. The manager finally appeared, noticeably indifferent, and offered no real apology. He said he had “just gotten in,” as though that excused the delay. At 8:27 AM, he finally returned with my order and a half-hearted apology, claiming he was only now able to get the food made. Not only was the food late, but it was also cold and missing basic items: no syrup, no butter, no utensils. After waiting nearly half an hour past my pickup time and receiving an incomplete, cold order, I left thoroughly disappointed.
The pancake was tough
The pancake was tough, cold and tasteless. It took so long for the food to prepare even though they did not have a lot customers. The waitress also messed up with my husband’s order. We will never go back again. Foods are not the same as it used to be.
I have severe allergies so I asked my…
I have severe allergies so I asked my waitress if I can have potatoes without the cheese? Sure it will cost you more. Ok can I trade the regular sausage for turkey sausage? Sure it will cost you more! They have nothing else on the menu I can eat besides just eggs. I am allergic to red meat and dairy. Obviously they do not care for their customers with medical difficulties. Well they better look at things differently, Alph Gal Syndrome is spreading fast especially in areas where their businesses are located!
Cracker Barrel was “the place to go”…
Cracker Barrel was “the place to go” back in the day. The local stores are pitiful now. Those off of interstates are far better. The food has gone down. Service is awful and let’s not talk about wait times for food. I was at the Bradley, IL location and waited 45 minutes and still no food, nor did the server give updates. I put my jacket on and left. Before leaving, I requested to see the manager. When I told him about my displeasure he all but had a smirk on his face and said “thanks for letting me know how you feel”. No, I’m really sorry. He was a really large guy with no customer skills. When my Mom and other elder family members were alive we went to Cracker Barrel often. Everything was always fine each and every time. Here’s another business that has fallen from grace.
Nasty..
Nasty... waited over 90 minutes for a pile crap that looked like a burning tire put out with gravy.... I wish I could put a pic on here
Eggs had cheese in them even though I…
Eggs had cheese in them even though I requested for no cheese because of lactose intolerance. They forgot my hash browns, my friends pancakes were ice cold and hard. And the wait was unbearable. Never going to cracker barrel again.