Crawford Espresso (crawfordespresso.com) has a 5.0 out of 5 rating on OK.one, based on 28 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
You judge a distributor solely based off their service and knowledge. Crawford provided both in spades. They trouble shot my original grinder and ultimately facilitated an exchange for a different product. Communication was constant and easy and they have great prices to boot.
Very very very happy with my purchase, fast shipping and grinder is performing great. Good price!
Super easy to order from, products arrived quick and they did a great job following up! Will definitely order from them again
Crawford offered great pricing combined with great customer service offer both online and over the phone. Ihe product arrived exactly when they told me it would in perfect condition.
That's exactly the combination we aim for! Glad it all came together for you, Frederick. We appreciate you taking the time to share this. Hope you're enjoying your new gear!
Great experience - shipped immediately, and I had a personalized email from Celine thanking me for the order. She also followed up afterwards to ensure everything worked well. Thank you for the personal touch and care!
Thank you for your kind words, Georgios! We will pass that on to Celine! We aim to provide our best service before, after sales, and even after delivery.
Grinder came in no issues, no damage and fast shipped.
Thank you, Abrans! Really glad the grinder arrived quickly and works well for you! We appreciate you taking the time to share this.
You are very efficient and communicative with your customers. That's nice
Thank you, Sandy! That's what we aim for as well. Appreciate your kind words!
I have nothing but great things to say about Crawford Espresso. I was on the fence of buying a Mahlkonig e64ws, and their team answered all my questions to the point where I felt confortable with the decision. The machine itself has been great! After sales has also been great, as I've received both an email and a phone call confirming my order, and that it would be shipping soon. Package also arrived one day earlier than expected. In a world where it feels now everything is AI and automated, it's nice to feel there's a team of human beings that care about your needs. Will definitely be buying from Crawford Espresso again!
Hi German, thank you so much for your kind review! We're delighted to hear you're enjoying your Mahlkonig E64 WS and that our team could help you feel confident with your purchase. Providing genuine, personal service is what we strive for, so your feedback truly means a lot. We look forward to serving you again!
Great customer service plus fast free shipping makes it a winning combination 👌
That's exactly the combination we aim for! Glad it all came together for you, Cicero. We appreciate you taking the time to share this. Hope you're enjoying your new gear!
Great shopping experience. Amazing customer service. Receive my grinder in a timely manner.
Thank you, Donald! Really glad the grinder arrived quickly and that our team could take good care of you along the way.
Excellent support. Highly recommend.
Thank you! Appreciate it!
I placed an order on Sunday and when I checked my email on Monday morning I had a confirmation. Later on Monday I received an email that my order had shipped and would be delivered on Thursday. I received the order on Wednesday, a day early.
Love hearing this, Jared! That's the kind of experience we work hard to deliver. Thanks for sharing the timeline details, it's great to know the whole process felt smooth from order to doorstep. Enjoy!
super fast shipping and best price around. Highly recommend!
Thank you! Much appreciated!
I recently purchased the Mahlkonig E64 WS GBW Espresso Grinder and Sync Scale from Crawford Espresso and had a great experience from start to finish. Before purchasing, I reached out with a question, and their customer service was incredibly quick and helpful in responding. The shipping was also amazingly fast. I ordered the grinder in the morning, and it arrived the very next day. That level of service is hard to find. The grinder itself has been fantastic and exactly what I was hoping for, but what really stood out was the excellent customer support and fast turnaround from Crawford Espresso. Highly recommend purchasing from them!
Richard, the E64 WS is truly one of its kind - great pick! Really happy the grinder and scale arrived the next day and that everything lived up to expectations. Thanks for the kind words, means a lot to the team.
Customer service is great , shipping is fast .
Thank you, much appreciated!
The Crawford Espresso folks were super helpful. I responded to their customer service chat pre-purchase and informed them I was trying to weigh multiple grinder options. Their response wasn't pushy, but patient, and they offered up pros/cons of each, genuinely helpful. I needed further time to validate, and when I ordered my grinder (Mahlkonig X64D) a few days later it was shipped promptly, at the best price I could find, packaged with care. They were an excellent company to do business with, and I'm sure I'll order more coffee gear from them in the future.
Thank you, Jason! Really glad we could help you work through the options. Looking forward to helping you with your next piece of gear.
Thank you for your business! We look forward to serving you again.
Wonderful experience, the staff was on point reaching out to coordinate water filtration for me after my espresso machine purchase. Additionally, they were very conscientious about delivery checking in to make sure everything arrived okay.
Thank you April for your business. Glad we could help sort out the water filtration and happy to hear everything arrived safely. Enjoy the machine!
Fantastic customer service! Great communication through the buying process. Would 10/10 recommend
It is our pleasure! We look forward to serving you again soon!
What a great experience I had with this company , first very easy to navigate there site and there prices are competitive or better than there competitors. There selection is very impressive. But what’s best it there customer service I had questions and they had answers. I contacted several times and each time was a pleasure and very accommodating. Thanks James for your patience and understanding. I highly recommend this company.
Thank you! We'll make sure James sees this. Hope to serve you again soon!
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