They were very helpful and was able…
They were very helpful and was able edit the artwork efficiently and effectively.
About Crown & Paw
Data updated- Website
- crownandpaw.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 58 reviews
- Replies to negative
- 43% (36/83)
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Is Crown & Paw legit?
Crown & Paw (crownandpaw.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 35% give 1 star; The business has replied to 43% of negative reviews; 58 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Excellent service
Excellent service. Have ordered from them several times.
Put in an order and 13 days later I…
Put in an order and 13 days later I still have not received the proof. Website say 2-3 days. I sent multiple emails and all I get is a response that my order has been resent to the art team.
Reply from Crown & Paw2023-07-03
Hey Justyna, I understand your disappointment. I'd really like the opportunity to resolve this for you - it's important to us that our customers are happy with their experience! I know how much pets mean to their owners and I'd love to make it right. If you can send me a photo of the item that you have received via the email [email protected] and provide details of your order at your earliest convenience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Have not received my order and when I…
Have not received my order and when I contacted customer support, they provided the tracking number to someone else's order. You didn't even take the time to carefully look into my issue. I provided an order number and the processing time I was given on my profile yet I was dismissed with some random tracking number. Not impressed.
Reply from Crown & Paw2023-06-26
Hi Laura, I'm sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. I've checked the email you sent to us and it seems to show that one of our team has provide you with correct tracking details for your order. Thank you!
The preview of the art work is amazing
The preview of the art work is amazing. I can not wait to receive it.
Amazing masterpiece but poor customer service
I like how they offer fun and creative services for pet owners who are looking to turn their furry friends into a masterpiece! They really captured the likeness of my dog- the quality of their work is very awesome!!! However, their customer service took quite a long time to confirm my order.
Reply from Crown & Paw2023-06-19
Hey Beth, I'm so sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and I would like to make things right. Please let send us an email via [email protected] so I can determine how I'll be able to provide you with further assistance. We value our customers’ opinions and would like to thank you for bringing this to our attention.
The website was very east to navigate…
The website was very east to navigate and there were many options to choose from. I hope it turns out as nice as the sample I chose. Our dog just passed away and this is a gift for my husband in her memory.
Not sure
Not sure , after placing order, my own pet’s photo will be used. Couldn’t see a preview.
Reply from Crown & Paw2023-06-05
Hi Jackie, I'd like to let you know that you'll be able to review and approve the artwork via your dashboard by entering your order number and email address. Thank you!
What an amazing idea
What an amazing idea. I can’t wait to see the mock up.
Missing an ear, TERRIBLE customer service
Ordered it 5/7, finally canceling it 5/31. Took a week and a half to get anything back, draft 1 had one dog’s 6-7” long fluffy ear as a little nub about 2 inches long (despite all of the ear being in the source photo and the other ear being the correct length). Request for a revision ended with them just lopping off the other ear to match. I sent 4 emails over the course of those 3 wks to get one response back that “my request was in the queue”. It’s now 5/31 and I have canceled. Hugely disappointing. Source photos met all criteria and were high quality. UPDATE: I reached out to C&P for a chance to address the issue per their response. I received a coupon for my next purchase with them, but they again declined to refund the cancellation fee that was charged. I ordered an identical product with identical pictures on Etsy and got a real person to communicate with directly, basically an identical price, and I am SO SO HAPPY with the very first draft she sent me to approve (about a week quicker than crown and paw did). Save yourselves the headache and go to an independent artist on Etsy.
Reply from Crown & Paw2023-06-05
Hey there, I understand your disappointment. I'd really like the opportunity to resolve this for you - it's important to us that our customers are happy with their experience! I know how much pets mean to their owners and I'd love to make it right. If you can send me a photo of the item that you have received via the email [email protected] and provide details of your order at your earliest convenience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
The final product exceeded my…
The final product exceeded my expectations- the attention to detail is incredible! I'm absolutely thrilled with my purchase and would highly recommend Crown & Paw to anyone looking for a one-of-a-kind portrait of their furry friend.
I recently purchased a custom pet…
I recently purchased a custom pet portrait here from Crown & Paw and I was utterly disappointed with the final product. The colors in the portrait did not match the photos I submitted and the overall quality was subpar. Customer service also was so slow to repsond and wasn't very helpful in resolving the issue.
Reply from Crown & Paw2023-05-15
Hey Kelly, I understand your disappointment. I'd really like the opportunity to resolve this for you - it's important to us that our customers are happy with their experience! Please send us your order details via [email protected] so I can continue to resolve your concerns via email. Thank you!
Poor Experience in everyway
I was never contacted to review or make revisions to my canvas before shipment. I've emailed multiple times and no one will respond. The picture is blurry, very poor quality. Poor customer service and no phone number to speak with someone. Save your money, frustrating experience. *UPDATE 5/22/23 Please note that when I contacted customer service per their request (for the 6th time), nobody from Crown & Paw has ever contacted me regarding my poor experience. I think they post the "Public Response" for PR reasons, but they never intend to correct purchase issues.
Reply from Crown & Paw2023-05-15
Hey there, I understand your disappointment. I'd really like the opportunity to resolve this for you - it's important to us that our customers are happy with their experience! Please send us your order details via [email protected] so I can continue to resolve your concerns via email. Thank you!
Artists don't understand instructions
The artists do not understand clear, basic instructions! The first revision went well, but I wanted the head to be shifted. On the following revisions, despite giving clear instructions, the artists cut or modified fur and sometimes shifted the head positioning. I even sent a crude edit I did in MS paint to help visualize what I have explained. I am at revision 7, which is still not what I asked for but I am just so frustrated that I'm giving up and accepting it. Close enough I suppose. Will not be ordering again. This is my second canvas order from them. First time around there was print quality issues which was corrected very quickly by sending me a new print.
Reply from Crown & Paw2023-05-08
Hey Roger, I understand your disappointment. I'd really like the opportunity to resolve this for you - it's important to us that our customers are happy with their experience! Please send us your order details via [email protected] so I can continue to resolve your concerns via email. Thank you!
Love the finished product
Love the finished product! Easy process from start to finish.
Very excited about this portrait
Very excited about this portrait. I ordered The General back in 2018 for my husbands birthday. It was of our little 4lbs yorkie Mylo. What a wonderful job. Mylo passed away suddenly last year and we have been broken but we are so happy to have this beautiful portrait of him. A new therapy dog has come into our lives and we have decided to make Wilson the Admiral. We can’t wait to have these beautiful portraits side by side. I think Mylo would approve of his new brother Wilson, especially with helping us get through his loss. Thank you for your amazing work.
Click click boom insta purchase
It really was a click click boom in terms of purchase. This is a specific gift for a group of friends, I dont actually own a pet, but if I did I'd probs be spending a pretty penny here. Website is very cute!
So far so good!
I ordered the wrong size frame and…
I ordered the wrong size frame and contacted the customer service team to see if I could upgrade to a bigger size , they responded within 24 hours and were able to make the change for me, communication was excellent, highly recommend this company
Very unique
Very unique, my husband will love the pillow with our 2 spoiled cats! I wonder if it would be possible to make the website display all products featuring 2 pets so one doesn’t have to scroll through so many single pet products? I would have found that helpful. I’ll be back for the holidays