Crown & Paw (crownandpaw.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 35% give 1 star; The business has replied to 43% of negative reviews; 58 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
K
Kelly cardamone · 1 review · Experienced 2023-12-08 ·
★★★★★
If I could give them a zero I would
If I could give them a zero I would. I placed an order and then changed it to 3 dogs instead of 2. I have a receipt that shows I paid for a 16x24 and it show it in my order. They sent me an 8x10. I send an email- it takes 2-3 days for them to respond. Back and forth for 5 days despite the fact that I send them screenshots and pictures showing them they are at fault .They will not respond or correct their error. At this point I need to work with my credit card company to refute the charge!! Very poor customer service.
The quality was so poor. It looked like they dropped it into a cheap photo app. So disappointing. Did not look like my dogs. Was $100 for an 8 x 10 and when I explained that it didn't look like my dog they offered me 30 % off another purchase. Horrible. Use West and Willow. So upset that I took a chance on this company.
J
Jackson · 1 review · Experienced 2023-10-22 ·
★★★★★
Amazing art and very customer oriented
Wow. So I was originally soured by the slow speed and when I wrote my original review, it didn’t seem like I was going to have my gift in time. To my surprise, the DAY OF my anniversary… the package arrives. Quality was everything I hoped, too! The people over at crown and paw really care about their customers and making things right. I appreciate and am genuinely impressed with how they turned around my experience.
Very well-designed website! Comprehensive and easy to navigate.
S
Stephen Milkovich · 1 review · Experienced 2023-10-19 ·
★★★★★
The worst customer service I have ever…
The worst customer service I have ever experienced. Live chat? nope. Leave an email and it could take two days to respond?!?! I am calling my credit card company to report this fraud
this is my 7th order and all pictures turned out wonderful. Most of them were gifts and all of the pet owners are thrilled. Awesome products - perfect gifts
After talking with my daughter it appears the pillow I ordered and paid for never did arrive at either her house nor mine. I know this is very after the fact, but she lives out of state and since she received the print I assumed she received the pillow also.
K
KB · 1 review · Experienced 2023-09-14 ·
★★★★★
Bad experience
Bad experience. You can not get a hold of a human. I have ordered 2 canvases, I sent back for revisions. It’s like they go to cyberspace. No communication and no updates. Please look at the BBB website before giving this business any of your money.
Reply from Crown & Paw2023-09-18
Hey KB, I'm so sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and I would like to make things right.
Please let send us an email via [email protected] so I can determine how I'll be able to provide you with further assistance. We value our customers’ opinions and would like to thank you for bringing this to our attention.
I was offered a discount through text from a robot that claimed to be real. When I asked it a question, it ignored and proceeded. The purchase went through at full price and the "real person" would respond to see if they could retroactively attach the discount. This can change if it's resolved.
Update, there was no issue with canceling and re-ordering. Product came out great, the only reason it's not a 5 is because of the ordeal that took place. Resolved or not, it happened.
Such a fun and easy way to create a personalized and memorable gift!
A
A D · 9 reviews · Experienced 2023-08-17 ·
★★★★★
Terrible customer service
Terrible customer service. Unacceptable and unexplained delays. It’s been 4 weeks now and they finally notified me that the next edit is ready to view, but instead they’ve submitted the same image with no changes. This is the 4th time this has happened.
Just terrible customer service.
Considering canceling my entire order because it’s been months now and they still haven’t submitted proofs with the requested changes.
Reply from Crown & Paw2023-08-24
Hey Alexis, I understand your disappointment. I'd really like the opportunity to resolve this for you - it's important to us that our customers are happy with their experience!
I know how much pets mean to their owners and I'd love to make it right. If you can provide the details of your order by sending it as a response to this at your earliest convenience so I'll be able to assist you in this matter further.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
Very easy to navigate the website and place your order. Just click on your choices, fill in the blanks and choose your photo!
A
Ashleigh · 13 reviews · Experienced 2022-12-14 ·
★★★★★
Their Competitor is MUCH better.
Do not order from this company! USE THEIR COMPETITOR "PORTRAIT MY PETS" INSTEAD! I have a portrait from both companies and they the print Crown & Paw sent me was terrible quality and I cannot display it. The poor quality paper they use cannot handle the ink and it's all wrinkled. After complaining to them, they refused to do anything about it but give me 20% off another order! I refused as I would never order from them again as what I received was useless. This level of service as well has left a stain. I should have received a refund for something they've sold me and is going in the bin.
Reply from Crown & Paw2023-07-24
Hey Ashleigh, I understand your disappointment. I'd really like the opportunity to resolve this for you - it's important to us that our customers are happy with their experience!
I know how much pets mean to their owners and I'd love to make it right. If you can provide the details of your order by sending it as a response to this at your earliest convenience so I'll be able to further assist you in this matter.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
M
MichleMay · 15 reviews · Experienced 2023-07-03 ·
★★★★★
Amazing shop
Amazing shop. Fast delivery and great quality of the portraits.
