Crystal Vaults (crystalvaults.com) has a 4.6 out of 5 rating on OK.one, based on 23 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 87% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 67% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
For many years, Crystal vaults has provided an anchor in terms of finding appropriate crystals to work with my clients or my own healing. Their encyclopedia is one of the simplest and best guides to extensive information about crystals and their uses their history and their physical properties. They also have always included the references from which they derive their information. They’re reliable generous and I’m so glad they’re keeping on keeping on.
I Love and trust this company. I have been dealing with them for at least 5 yrs. High quality products, customer service, packaging and shipping. Crystals always charged with great energy, love the personal touch on my packing slip, and that Matt always lets me know what is the crystal he sends.
This is a Superb company! I am over the moon with the most stunning and beautiful crystals I received today. Packaged with so much care and love. Extremely helpful and thoughtful communication when I needed to ask some questions. I’m seriously impressed by Everything. I will be shopping here again! I live in the UK, and there were no problems receiving the goods from abroad. Thank you Matt and Mary!
I ordered on Jan 14th for new house and help with my removal from housing list and by Jan 18th I got the email confirming final processing of my voucher after being homeless with my daughter two years. Also the money spell I got offers for more partnerships as well just by calling a place by accidentally SHES the BEST the GOAT it’s real I follow all the instructions sent and she responded fast in the same day to my request and made sure it was personalized for my situation. Lastly just waiting on illness one to kick in I feel better today Idk if that’s cause the great news or that spell kicking in too! Will be back to update soon thanks crystal! Keep doing great work
I received my order today, all was perfect - as I kind of expect now! 🥰 They were even more helpful this time as I forgot to add something and they did the best to combine the orders to save me shipping money! Thank you! ❤️❤️❤️
Really happy with the purchase. Packed very carefully and with hand written note. It’s was exactly how it was shown in image. 100% buying again. Good stuff Matt!!! :)
I really appreciate that this company sends crystals that are accurate to there size description. I am a lapidary in training and am using crystals to make cabochons. Happy with my order!
I received my crystals in a timely but safe transaction. I was very pleasantly surprised by a free crystal. They found the way to my heart. I will use this website as often as possible.
Reviews themselves because in reality they underweigh stones. Terrible place of business, do not recommend at all. Shop elsewhere. These people will defraud you. And they are disgusting to deal with! I'm right you're not the customer can get lost attitude! Yank scum!
They have fair shipping and product prices, great info, and fast response to orders. They are having some support-related issues, but they seem to be actively working on it. I would definitely buy from them again.
Crystal Vaults has become my one stop on line I make everyday. I check in get a reward point per day that helps when I get something off my wish list. The shipping has always been great, the packaging great and customer service has a nice personal touch. Being new to crystals I also learn a lot from the site and it's programs and folks. Thank you Matt for always taking great care of my orders and letting me know what me free gift is!! Appreciate you all.
This is my first time purchasing. I recently use to visit another website, but this one is by far omg.. just received my order it was suppose to come tomorrow, but it came early today.. very impressive.. fast shipping and the prices are affordable.. I love the free crystal gift. The selenite stick I purchased is soooo beautiful, I'm stunned. You can tell it's real .. the Aura on it is breath taking. I will definitely be purchasing again. I plan on buying more crystal to place in my home. I deal with anxiety and PTSD. Just me holding the selenite is calming..
Thank you so much for the fast shipping and the level of care with which you handled and packaged my order. I absolutely love my crystals! They are exactly what I expected, including their size and color. I, likewise, appreciate your lovely gift that came with my order! It was a pleasure doing business with you and I will be coming back for more.
Ordered twice, had trouble twice. Crystals are def real and very beautiful tho! Besides the sizes of some of them being faulty, I ordered large for all of them and at least 4 of them came out very small (I checked weight and measurements and it is way off) it’s not too bad. I wouldn’t buy again tho.
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your orders. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations on two occasions. We appreciate your compliments regarding the genuine beauty of the crystals you received. However, we understand your concerns regarding the size discrepancies. We take quality control seriously, and we're actively working to ensure that such issues are addressed to prevent similar occurrences in the future. Your feedback is invaluable to us, and it helps us identify areas for improvement. If there's anything we can do to rectify the situation or if you have any further feedback, please don't hesitate to reach out. We value your input and aim to make every customer's experience a positive one. Thank you for giving us the opportunity to improve and learn from your feedback.
LOVE MY ORDER!!!! I just received my order from Crystal Vaults & I have never been so happy with a mail order in my life. I ordered 3 wire wrapped pendents. All 3 of them are so beautiful!!!! They far passed my expectations!!!! I had a question about the shipping so I emailed them and they answered me the very next morning!!! The shipping was very fast!!!! I will be using Crystal Vaults for ALL my Crystal needs!!!!!! Thank you Crystal Vaults!! You are AWESOME!!!!
Thank you so much for this incredibly enthusiastic review! We are absolutely delighted that you love your order and that it brought you such joy. Our team at Crystal Vaults is committed to providing excellent service and beautiful products, and it's heartwarming to see that we've exceeded your expectations. Thank you for choosing Crystal Vaults and for being part of our community! We're looking forward to serving you again and delivering more crystal happiness your way.
I have been purchasing from Crystal Vaults for 4 years. I have always received great customer service. I had an order that I was short changed on. I contacted them and they made it right plus they gave me a few extra crystals. I trust them and will always buy from them when I need crystals, teas or candle spells. Their products are outstanding.
Thank you for your unwavering support and for being a part of the Crystal Vaults family for four years! We deeply appreciate your kind words and your trust in us. We're pleased to know that you've consistently experienced great customer service, and we apologize for any oversight regarding your previous order. We always strive to make things right and ensure our customers are happy with their purchases. Thank you for your trust and loyalty. We look forward to serving you for many more years to come and continuing to meet your crystal and magical needs.
My experience with crystal vaults is that they are true to their word. The essences, crystals, and crystal paraphanalia (SP?) are all quality products that do what they claim they can do.. Thank you Crystal Vaults team..
Thank you so much for taking the time to leave us a review! We greatly appreciate you and your support. Best, The Crystal Vaults Team
To everyone out there, This is one of the best crystal shops out there! Awesome collection and always having sales on great things! I trust them 100% and you should too! But if you see something order quick or it won't be there!
Hi Rene, Thank you so much for your review. We greatly appreciate you and your continued support for Crystal Vaults. Thank you for trusting us with your crystal journey. Best, The Crystal Vaults Team
Crystal Vaults is a wonderful place to learn about crystals (and it isn't expensive). I stumbled upon Crystal Vaults about a year ago along my crystal journey. I have always loved rocks and I am an arrowhead artifact hunter as well. (I started getting into crystals a year ago in January.) I really love all the classes and information available on the website and in the Crystal Inner Circle. If you have a question, you'll get an intelligent answer quickly. You are never left frustrated or alone. I also enjoy purchasing crystals from Crystal Vaults. The quality of crystals is excellent. I have always been very happy with all of my transactions too and that's more than 10, let me tell you! If I ever needed anything or had any requests the customer service was excellent and right on every time! I think if you are serious about learning and want good quality crystals, Crystal Vaults is a very reliable source! I appreciate everyone there and all they do! ♥ Natalie
Hi Natalie, Thank you so so much for taking the time to leave us a review. We greatly value your feedback and appreciate the kind words. Crystal Vaults hopes to continue to play a positive role in your crystal journey. Please reach out to us if you need anything. Best, The Crystal Vaults Team
I have been ordering stones from Crystal Vaults for a while, and am always very happy with their crystals and grids. The most recent Faden Quartz has such amazing energy, and I am all set to set up my latest grid. Customer service is great as well!
Hi Cindy, Thank you so much for taking the time to leave us a review. We greatly appreciate you and your feedback! We hope you continue to enjoy your crystals from us. Best, The Crystal Vaults Team
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