Crzyoga (crzyoga.com) has a 1.7 out of 5 rating on OK.one, based on 223 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Refund. Last updated 2026-10-25.
Most reviewers were let down by their experience overall. People frequently complained that customer service was unhelpful, unresponsive, and difficult to reach when trying to resolve various order problems. Consumers also experienced extremely frustrating return processes, noting that they had to jump through many hoops and struggle extensively just to secure their refunds. Some reviewers were happy with the overall quality of the clothing, mentioning that the fabrics felt great and were wonderfully made. A few other people also felt that certain purchased items fit well, offering a comfortable and genuinely flattering experience during daily wear or workouts.
Auto-generated from all reviews of this business. For reference only.I returned my item well within the required timeframe and provided proof, yet the company is refusing to issue my refund. The communication has been evasive at best, and it’s clear I’m not the only one dealing with this problem. Looks like there's more people with the same experience here! It’s extremely disappointing and feels like a pattern of ignoring legitimate returns. I would NOT purchase from this company.
I have ordered from CRZ Yoga before and had a positive experience with their products. However, on ordering for a second time, there were 3 our of 5 items I would like to return as they do not fit me. I emailed CRZ Yoga's support address on 23/11/2025 and have followed up politely FIVE times since then (today is 06/12/2025). I have not received a reply. It's disappointing as some of their products are good for the price, but if you can't return items that are not right for you, you may as well purchase from higher quality brands like Lulu Lemon where you can return for a refund. I will not repurchase again based on how difficult this process has been, and hope this review warns others.
I purchased an item from this company on 31/10/25 and needed to return it. The return was approved, and I sent the item back immediately. I have proof of postage, including the date and tracking/reference number. Despite this, the company is claiming they haven’t received my return and I have not been issued a refund. I’ve contacted them with the evidence but haven’t been given a clear solution. After checking Trustpilot, I noticed many other customers reporting similar issues, which makes me feel even more concerned about how returns are being handled. I’m now having to raise the issue through PayPal Buyer Protection to try and get my money back. Based on my experience, I would advise others to be cautious when ordering from this company, especially if you think you may need to return an item.
Wish I’ve read reviews here before ordering from them. I’ve ordered leggings, bra top and long sleeve from them and applied welcome discount, which reduced my bill by 15%, however once the payment went through discount miraculously disappeared. On Black Friday sales I’ve got the same items with discounts, meaning I’ll return the previously purchased ones. But!!! It’s virtually impossible to return. Their website says if you email them, they will provide the return address, so you’ve to pay for it which is fine. Now they are ignoring my emails. So I’ll have to open a dispute via PayPal as the only option. It’s a shame as I actually like their products
CRZ Yoga does not have an automated return process instead requiring customers to email customer service and then seeking that the customer produce photos for incorrect or incorrectly sized items. Returns for other Yoga product brands are all fantastic with automated sites allowing to select item for return, free return shipping etc... but CRZ Yoga just places many unnecessary hurdles in the return process. Would never purchase from CRZ Yoga again as just too difficult when everyone else is so easy to deal with.
Terrible return policy!!! They say return within 30 days. BUT that’s not true, customer service doesn’t respond takes a whole day and then they say you have 3 options to return and once you decide they change the options. I will never order again!!!!!BEWARE!!!!!
Clothing is comfortable but you better hope everything fits perfectly because they don't offer a full exchange and returns are cumbersome and all of the burden is placed on the buyer to return, track, show return delivery proof, etc. They act like they didn't receive your returns (even though you can prove it with tracking) in hopes that you will lose the tracking number and have to forfeit the refund. They do a lot of back and forth before they actually give you the return instructions as well. Large waste of time and money. There are way too many other companies that offer a much better experience. I do not recommend and will not being doing business with them anymore.
Really difficult to make a return, I'd avoid for this reason, customer service is also terrible and act like scammers trying to give discounts to get you to keep the items.
I ordered three leggings from them and 2 were defective so I wanted to return all three and as everybody else here wrote I got offered this ridiculous deal of keeping all 3 leggings and getting only 30% back to buy more in their website. Why would I want to buy more when the three you send me are poor quality and why would I wanna keep defective leggings?!? I returned all three but they only refund me for two, saying they didn't get the third one and they're also don't have an option to check it because they ship it directly to their Amazon warehouse. They sent me a prepaid label and they are asking me for the details of how much it weight, and how am I supposed to know that if you gave me a prepaid label and I just dropped off the package with UPS. They asked me to prove that I sent all three, but that is ridiculous there is no way I can prove it, and why would I go through all this trouble for $23. They are trying to steal from me and clearly from everybody else as I'm reading the reviews here. It's ridiculous because if you ordered from Amazon their product you clearly could return for free with no problems. They also claim to have a full refund within 30 days, but they say they need to deduct the shipping cost even though they shipped me defective leggings! This company and their customer service is by far the worst I have ever experienced, luckily these are not big amounts of money that they owe me, but someone need to stop their scam because this is getting ridiculous, everybody here is saying the same things. They don't even have a phone number to talk to, which proves even more that they are a scam!
I purchased two leggings that are too large, one day after receiving I wrote to obtain a return sticker only to find that they do not accept returns. They offer 65% off my next purchase rather than return. I will not be buying from these people again and will bin both items
I have recently ordered two products from this site, I have emailed to return one product as it didn’t fit and I have received a response saying that they don’t accept return on sale items and that they recommend I gift them to family or friends. Never heard of anywhere where this is the policy, I wouldn’t order from them again which is a shame as the one pair of leggings I received I liked. Awful customer service
First time ordering from crz yoga (through their website, not Amazon). The butterluxe leggings are so nice, I was so surprised at how light weight & breathable they feel. They are really comfortable. I ordered an M as I hadn’t ordered before I didn’t know what size to go for, so just went with my normal size. I could have gone down to a small. I enquired about a return and they offered me three choices on how to proceed. This was via email and I was responded to Monday morning after getting in touch on Friday afternoon. The process felt straight forward. Thank you
Their clothes are legit the lu lu lemon dupe super amazon quality and look amazing on. Have so many options and I love buying my stuff on amazon
Terrible company refused to refund and offered 70% and a 15% voucher!!
They cancelled my order without explaining anything and when I emailed them they said they can't tell the reason. And suggested to buy them from Amazon? Which are way more expensive Bad company
I ordered from CRZ Yoga because of the great prices and hype, but ended up really disappointed when my leggings arrived with weird fit issues and one pair of leggings lacking the interior and exterior tags, like they were pre-owned vs. new. When I tried to return them, customer service ignored several emails and then repeatedly gave me the runaround with query emails I had previously already answered. So here I am left with subpar products and no help at all.
Terrible customer service, steer clear! I purchased some leggings with a scrunch bum. I briefly tried them on and found them uncomfortable and wanted to return. They repeatedly tried to offer me a discount instead of a refund. Eventually I was able to return them, I paid the return postage. They then said they were damaged by customer and only offered a 60% refund. Very annoyed!
First, I placed an order from their Amazon Storefront. All items had dye lines on them. They appear to look like wrinkles or scratch marks. But when you slightly stretch the garment you can tell those are not wrinkles because they don't go away when stretched. Dye lines issues are caused by manufacturing processes, such as carbon buildup or improper dye dissolution during textile dyeing. Which in turn means it's a defect in the product. So I figured maybe the Amazon storefront sold low quality controlled products. I decided to order from their website in hopes of better quality. Especially when I see positive reviews from people all over social media like-Facebook, Instagram, and Tik Tok. Boy was I WRONG! Believe what most negative reviewers are saying about this company. I should have looked this up first. If you're reading this, it means you have a suspicion about this company. Well, stick with your gut! I hope my post will reach many others out there so that you can save yourself time, money, and grief! I placed an order on September 26, 2025. I received the order on September 28, 2025. (This makes me think it came from Amazon. The packaging was their brown papery like bag.). Regardless, I ordered 3 pairs of shorts. All 3 had dye lines on them. This is their first response: "Thanks for your photos. We checked, the "line"might be caused when packing or folded. Apologize for bring you such inconvenience. It's not a quality problem, it's just a folded trace, and we also encounter such creases when we buy products from other brands. Generally, it can be washed off. Please let us know if you have any other suggestions. Best wishes， Assigned agent: F*delia L*n" Mind you: If I did as they suggested and washed the garment and the lines don't come out, it voids the refund policy as stated on their website. So I am not washing them! Secondly, I had similar issues with Paragon Fitwear. But let me tell you, Paragon did not give me problems like this company did! Paragon held their end of the bargain and was most professional. CRZ not so much! CRZ probably stands for them making you CRAZY! Their second response: After review with our quality team, the marks you see are just creases caused by storage and packaging—not dye defects or permanent marks, and not considered a manufacturing defect. They will fade after one wash or a short period of low-temperature steaming/ironing. If you decide to keep these items, we can still offer a one-time 30% goodwill refund. We hope you will accept it and let us know. Best wishes, Assigned agent: F*delia L*n" I am not accepting their offer. Their return policy states this: "We want you to shop with confidence. That's why we offer: 1. 30-Day Returns If you are not satisfied with your purchase, the item doesn't fit, or you simply changed your mind, you can request a return and refund within 30 days. We will gladly accept return orders within 30 days of receiving your product for a full refund under the following condition: * Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging." I have put in a dispute with my credit card company. This china based company will NOT be taking my hard earned money and try to send me defective items and make me pay or partially pay for them. That is fraudulent behavior. You don't stand behind your return policy. I am NOT happy. Let the world know, so your company will not thrive doing bad business this way!
I ordered from CRZ Yoga and my parcel was marked as delivered, yet nothing ever arrived. I was home all day, with no Ring doorbell footage of a delivery, and I even received two other parcels from Evri and Royal Mail the same day without issue. Amazon Logistics claimed they delivered it, but clearly they didn’t. I contacted CRZ Yoga directly, and they were absolutely no help – completely dismissive and fobbing me off. Instead of resolving the issue, I’ve now had to open a PayPal claim just to try to get my money back. Neither Amazon nor CRZ Yoga will reimburse me or send a replacement. Terrible customer service and a company that does not stand by its customers. Do not use CRZ Yoga – it’s simply not worth the risk.
Order delivered in AUS, took a couple of days. Great Quality. Size small 2.5” booty shorts, perfect fit for 164cm 67kgs. Very stretchy, soft material.
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