Culinary Depot (culinarydepotinc.com) has a 4.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 43% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-10.
We thought we were ordering six Cambro serving trays, but only received one. Anastasia in customer service was not only helpful in resolving the discrepancy, but also very empathetic to our situation. Her ability to turn a customer's frustration into satisfaction was remarkable. Highly recommend!
I placed an order for parts I needed asap for my pizzeria tavern. The parts arrived promptly, but one part was missing. Anastasia in customer service was a wonderful godsend and rectified everything quickly with no hassles. Culinary Depot will remain my go-to source for restaurant parts, supplies, and equipment.
Great customer service & totally satisfied with the products I received. This was my first time ordering from Culinary Depot & I will definitely be using them again!
Best product, quality, and service. They every everything you can ask for. Even have discount promotions too
It’s always been a family thing “ real men have deep fryers fourth house all have had Star fryers. A must!
Excellent customer service which is so rare these days. What a wonderful surprise. Culinary Depot was able to fulfill my small Mail order for a very hard to find item and went out of their way to do so. Thank you again Alesya and the team at Culinary Depot!
The costumer service is always great, they actually follow up orders, and give you confidence when you need to know something about your order.
I consistently receive all the necessary information regarding the item, including its characteristics, delivery details, and warranty information. If we encounter any issues with the product, we also receive all required services. Teresa is very professional, helpful, and provides outstanding service and assistance in every situation. I need it every time. This is regarding the item, its characteristics, delivery, and warranty information. If we have any issues with the product, we receive all the needed services. Teresa is very professional, helpful, and provides the best service and assistance in every situation.
I highly recommend Culinary Depot. Their product quality is consistently outstanding and exceed expectation. My experience with the Account Manager, Nancy has been very pleasant. She is very responsive, helpful, and often goes above and beyond to service customers.
Knives I ordered were one of the lowest prices I researched, delivered was fast, and notification of status was spot on.
I made this purchase for my business. It arrived on time and package was in pristine shape (packaged well).
We placed another custom order and Dina provided great customer service!
Happy to hear! Thank you for the feedback, we look forward to servicing you again soon.
I had a great experience with Culinary Depot. The product was beyond what I expected to receive. Great Quality! Price was so affordable. I actually had an individual that I could contact personally that told me every step of the way where they were in the process of getting me my items. I could not ask for a better experience. This is how business should be done. They made me feel like I was the only customer they had even though I know they have to deal with tons of customers each day. This one is for real. You won't regret giving them all your culinary needs.
Everything was packed beautifully and sent timely. I had questions before placing my order and was pleasantly surprised at how quickly customer service responded (all via email). I don’t know much about this company but dealing with them feels as though I’m dealing with a small family run business.
I purchased a mandolin as a gift. When they sent me the description I noticed it was only the blade. I instantly asked to cancel it. Got a reply quickly saying they will look into it. 2 days later they write that it cannot be canceled because it was already packed and in shipping. Will never purchase from this company again! So now it will ship and I will have to get a return label and probably pay for shipping. SCAM!
Thank you for sharing your experience. We’re truly sorry to hear about your disappointment with this order, and we want to address your concerns. When you reached out to cancel your order on 11/27, we immediately contacted the manufacturer to halt the shipment. Unfortunately, we were informed that the item was already in the fulfillment phase, meaning it had been prepared and was awaiting pickup by the carrier. At that point, the cancellation was no longer possible—a limitation dictated by the manufacturer's process, not by us. We understand how frustrating this must have been and worked with you to ensure the return process was as seamless as possible. Please know that we do our best to accommodate cancellation requests promptly, but once an item is in the final stages of shipping, it is out of our control. We truly value your feedback and take it to heart as we strive to provide the best possible service. If there’s anything more we can do to help or clarify, please don’t hesitate to reach out. Thank you for giving us the opportunity to address this. Sincerely, Miriam Culinary Depot
While I appreciate that, why was the product even on your website? The person I actually spoke to at your company told me that your company didn't even sell that brand so again, why was it on your website? Also, I received an email from your company on Monday, 4/8, stating that my order had been processed and the email had delivery instructions with it. On Wednesday 4/10, I received an email that it was refunded all after waiting a week for the item. ------------------------------ left me hanging with an online order for well over a week despite several inquiries, both in writing and with a live person. Never heard a word only to get notice (today) of a refund. Not good business practices. My recommendation is that you try to buy your products elsewhere and avoid this company.
Our apologies! The item you ordered is a model recently discontinued by the manufacturer. We should have communicated better and kept you updated on our efforts to find a replacement item for you. We’re sorry you missed our message on Monday, April 8, and hope you’ll give us another chance to make things right. Your feedback is important to us; we’re working on enhancements to ensure this doesn’t happen again.
Culinary Depot team are experienced and professional with outstanding communication skills, great company to work with!
The Hoshizaki C-80BAJ-DS ice maker I ordered arrived damaged from the carrier. Leiren Theroux with Culinary Depot was very responsive throughout the repair process and continually followed up until the repairs were complete and paid for at no charge to me. Highly recommend Culinary Depot!!!
Ordered a knife for processing meat on Amazon prime. It was delayed, then late. Made us wait for refund and now 9 days later knife arrives. I have to decide if I'm keeping the knife and paying or printing a label and returning it. Tuff call as I hate to reward dishonesty.
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