Cumbria Crystal (cumbriacrystal.com) has a 4.6 out of 5 rating on OK.one, based on 12 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
I have mixed feelings. The product itself looks amazing, it’s beautiful, solid and definitely doesn’t look cheap. The shipping was very fast, which I really appreciate, and the email updates were a big plus. However, paying £70 for a single whiskey glass, I expected much more luxurious packaging to reflect its price and craftsmanship. Instead, it arrived in a thin cardboard box, and when I lifted it, the glass almost fell out through the bottom due to its weight. Overall, the glass itself is stunning, but the packaging really needs improvement.
M
Mr W Van Beele · 21 reviews · Experienced 2025-10-23 ·
★★★★★
Cumbria Crystal workshop visit
Spent about and hour in the shop and visitor gallery, lovely to see craftsmen and woman at work creating the most amazing objects from molten glass. The quality of workman ship is what you pay for, worth every penny.
M
Mrs Kay Fuller · 37 reviews · Experienced 2024-04-13 ·
★★★★★
Blow your own glass bauble
On holiday in Cumbria, I chose to book the ‘ Blow your own glass bauble’
It was thoroughly enjoyable. The young lady who demonstrated was excellent. It was good value for money, plus you take home a beautiful bauble , in your choice of colours, hand made. Thank you.
Reply from Cumbria Crystal2024-05-28
Thank you for such a wonderful review Mrs Fuller. We are delighted you enjoyed your time with us and our glassblowing experience.
P
Peter Blad · 79 reviews · Experienced 2024-03-14 ·
★★★★★
I have just bought Six Juice Glasses of…
I have just bought Six Juice Glasses of “The HELVELLYN Design
The Quality is 5 ⭐️ Quite Outstanding
Friends always remark over Luncheon or Dinner Party’s that I have excellent taste in choosing “Cumbria Crystal” of this design..
Reply from Cumbria Crystal2024-03-20
Thank you Peter for such a positive review regarding our Helvellyn Juice Glasses. I am delighted you, and your friends, are impressed with our quality and design.
What a gorgeous store! I could spend all day at Cumbria Crystal. I ran into the store the other day in desperate need of a last minute birthday gift. Tom was excellent! I gave him an idea and a budget and he found the perfect gift in record time. Love it here, will continue to purchase my special-occasion gifts from this lovely store. Always great service every time I am here. xox Thanks! 🙏🏻
Reply from Cumbria Crystal2023-10-10
Thank you for such lovely feedback Patricia. I am so glad our sales advisor, Tom, was able to assist you effectively and efficiently! We look forward to welcoming you back soon.
Fantastic British company, products and customer service
In recent times we've been trying to support British industry and were delighted to find Cumbria Crystal.
The glass they produce is quite simply, beautiful - we bought t-light holders and tumblers - all from the UK shopping outlet - and the pieces are gorgeous!!
The customer service is excellent - there was an issue with one of the deliveries which was quickly resolved by Nick.
The items are extremely well packaged and the compostable / biodegradable starch based loose fill chip is already breaking down nicely, in our fixed garden compost containers!
If we are ever passing, we will be popping in to look around and maybe sample the glass blowing experience!
P
PC · 14 reviews · Experienced 2023-01-08 ·
★★★★★
I visited their showroom recently and…
I visited their showroom recently and bought a Whisky glass from the Grasmere range.
The quality of their glassware is amazing. It’s no wonder the Royal Family and British Embassies use them as default.
Very friendly and helpful staff on my visit also. Would definitely recommend.
J
J W · 2 reviews ·
★★★★★
SO MUCH PLASTIC
I recently purchased two wine goblets from Cumbria Crystal and they arrived in a box absolutely filled with styrofoam packing peanuts. I was honestly quite shocked and very disappointed to see that the company hadn’t opted for the biodegradable version, which is widely available. In fact, I’m left with this horrible feeling that, by buying from them, I will be putting an entire garbage bag of non degradable plastics into the ocean. The packing peanuts literally fill an entire garbage bag - for two wine glasses!
With the world as it currently is, companies have a responsibility to do better. I really hope they review their packaging policy.
Reply from Cumbria Crystal2022-05-25
Thank you for your feedback and I am very sorry you were disappointed with our packaging. We have now switched to Biofil biodegradable loose fill. Which is;
100% biodegradable and thusly compostable
Starch based which biodegrades naturally
Conforms to EN-13432.
We are also looking into minimising the amount of loose fill used, by adapting our boxes to save on space, whilst still delivering crystal safely and securely.
H
Historygirl · 43 reviews ·
★★★★★
Exquisite glass and fabulous service
Cannot praise this company enough for the outstanding level of service that they provide. I ordered a double old fashioned whiskey tumbler for my husband for Christmas ( sort James Bond uses in Casino Royale). The standard of communication through the whole ordering process was first class good old fashioned polite service. I was given a personal contact for any queries (Nick), He kept me informed at every stage as to the progress with the order. Delivery was much faster than expected as they do warn that items may be slow for delivery as they are made to order. The package which arrived was beautifully and securely wrapped. The glass is exquisite, I cannot wait to see my husbands face when he receives it. The items are a little pricey but the quality is outstanding and this is what one is paying for. Highly recommend Cumbria Crystal for that extra special present.
M
Mrs C · 15 reviews ·
★★★★★
Fantastic company to deal with, great customer service and wonderful quality crystal
I first contacted Cumbria Crystal at Christmas as I wanted to treat my husband to one of their beautiful decanters, a high ball tumbler and two champagne flutes.
I phoned and spoke to a lovely young lady called Charlotte who was incredibly helpful.
Needless to say my husband was delighted on Christmas Day and I have been back again ordering a few more pieces, this time a gin glass and two brandy bowls. I will continue to buy until I have a full set, this may take a while as they are rather special treats but the quality is such that I cannot consider anything else.
A wonderful shopping experience and now a lifelong customer.
Love this company!
P
Phil · 7 reviews ·
★★★★★
Been twice with my kids to make your…
Been twice with my kids to make your own bauble experience.. Kids absolutely loved it.. Youngest is 8 but quite small.. She never struggled at all.. Big smiles and a great keepsake.. Really recommended
A
Arran · 2 reviews ·
★★★★★
Perfect place for a present
The make your own bauble experience was awesome. would recommended to anyone of all ages
