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Dear Christine Aubin, thank you for taking the time to share your feedback. We’re very sorry to hear that the dress and bathing suit top did not meet your expectations. Regarding the dress, we sincerely apologize if the top appeared to be sewn crooked. While each item goes through a quality inspection before shipping, it is possible that an issue was unfortunately overlooked. We appreciate you bringing this to our attention. As for the orange/peach bathing suit top, we understand your concern. The style you received features a hook closure at the neck rather than a tie closure. We apologize if the product photos created a different expectation. We are reviewing the listing to ensure the product images and description accurately reflect the item to help avoid any future confusion. Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Dear customer, we are sorry to hear that you feel this way, and we sincerely regret that your experience has not met your expectations. We always strive to provide high-quality products and services to our customers, and we truly value every customer's feedback. We understand that there may be situations where our service does not meet expectations, and we are continuously working to improve our products, delivery process, and customer support experience. We would appreciate the opportunity to better understand what happened and assist you with your concern. Please feel free to share more details about your experience so that we can look into the matter carefully and find a suitable solution. Lastly, to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your order information, we would highly appreciate it. Looking forward to your response.

Dear Sandi, we're very sorry to hear about your experience and appreciate you taking the time to share your concerns. We'd like to clarify a few points: 1. Regarding reviews on our website We do allow customers to leave negative reviews. All reviews published on our website are submitted by real customers based on their genuine shopping experiences. We do not intentionally block or manipulate customer feedback. If you experienced any issue when trying to submit your review, we would appreciate it if you could send us a screenshot or any relevant details. Our team will investigate the issue and provide you with further assistance. 2. Regarding your refund All return requests initiated within 30 days after delivery are accepted and handled according to our return policy. If you returned the item using the return label generated through our return system, your refund will be processed automatically once the returned package has been received and inspected at our warehouse. If you returned the item using your own shipping method, the refund will be processed after you provide the shipping receipt for the return so that we can verify the shipment. Lastly, to solve the issue as soon as possible, we have sent you a message. If you could get back to us with your order information, we would highly appreciate it. Once we receive the details, we'll investigate your case promptly and do our best to resolve it as quickly as possible. Looking forward to your response.

Dear Smith Robin, thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to address your concerns below. 1. Regarding the sizing issue We are sorry that the swimsuits did not fit as expected. We understand how important it is to find the right size, especially when preparing for a trip. Our products are designed according to our size chart, but we also understand that body shapes and personal fitting preferences can vary. We always recommend checking the detailed size guide before placing an order to choose the most suitable size. We also apologize that the smaller size you needed was not available. We will forward your feedback to our product team so they can take it into consideration for future improvements. 2. Regarding the return/exchange process To meet different demands from our customers, we offer several options to help with returns or exchanges. We sincerely apologize if the process took more time than expected and caused you any inconvenience. We understand that a smooth return experience is important, and we will continue working hard to optimize our return policy and make the process more convenient for our customers. 3. Regarding the delivery time Regarding the shipping time, we understand that it can be frustrating when orders take longer than expected to arrive, especially when you planned to use the items for your trip. Please kindly note that all of our items have a processing time clearly shown on the delivery page, which can take up to 1 business day after an order is placed. The total delivery time is calculated as: Delivery Time = Warehouse Processing Time + Shipping Time Also, business days are Monday through Friday, excluding public holidays. We always aim to deliver orders to our customers as quickly as possible, but sometimes shipping times may vary due to factors beyond our control, such as carrier delays or transportation conditions. Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Dear Olga, thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to address your concerns as follows: 1. Regarding the fabric quality We are sorry to hear that you were not satisfied with the material of the items. We take product quality and customer feedback very seriously. Our products are made with carefully selected fabrics and undergo quality checks before shipment. However, we understand that fabric preference can vary from person to person, and we truly appreciate your feedback, which will be forwarded to our product team for further review and improvement. 2. Regarding the return label fee In order to process returns accurately and efficiently, we provide customers with a self-service return option. Depending on the return method selected, customers may be responsible for the return label fee. We usually offer two return methods: Customers can purchase a return label by themselves through a local post office or shipping provider. Customers can use a return label provided through our website, which may require a deduction of the return shipping fee from the refund amount. If you find the return label fee provided through our website expensive, we recommend choosing a self-purchased return label from your local post office, as this may offer a more suitable shipping cost depending on your location. We have also forwarded your feedback regarding the return shipping fee to our relevant department for review and consideration. 3. Regarding printing the return label The return label needs to be printed by customers because the label is generated electronically based on the specific return request and order information. This process helps ensure that the return package is correctly identified and processed by the warehouse after arrival. We understand that printing the label may cause some inconvenience, and we appreciate your understanding. Lastly, to solve the issue as soon as possible, we have sent a message to you. If you could get back to us with your order information, we would highly appreciate it. We will carefully review your case and do our best to assist you. Looking forward to your response.