Cupshe (cupshe.com) has a 4.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
This review is for the entire process, not a specific item purchased from Cupshe. The process is easy to complete. The app is easy to navigate. I found what I was looking for easily. Ordering was easy and my items arrived really fast, a lot faster than I would have expected. The return process was a breeze. There were no 'hidden' gotchas from this company. These are well deserved stars, in my opinion. I was not paid nor endorsed by Cupshe for this review. happy shopping! Lot's of really nice stuff inside!
Very low quality in the clothing I ordered, I’m returning 3 of the 4 items I purchased
Reply from Cupshe2026-07-27
Dear Tish Olsen, thank you for sharing your feedback. We are sorry to hear that the quality of some of the items you received did not meet your expectations.
We always strive to provide our customers with products that offer good quality, comfort, and value. We understand that product preferences and expectations can vary, and we truly appreciate you sharing your experience with us. Your feedback regarding the quality of our items is very important and has been forwarded to our relevant team for further review and improvement.
We are also sorry that you decided to return 3 out of the 4 items purchased. We hope that the return process goes smoothly, and we will do our best to assist you with any questions or concerns you may have.
Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
I ordered two swimsuits and a skirt wrap cover-up. One of the swimsuits does not look anything like the photo on the website and the material of the wrap is extremely thin. Not a big fan.
Adorable suit, great fit & great quality material. Very fast shipping! Cupshe is the only place I swim shop and has been for years!
B
Brooke H · 4 reviews · Experienced 2026-05-15 ·
★★★★★
Customer service is top notch
Customer service is top notch. I needed a quick exchange to make it in time for a trip and CUPSHE made it happen. Will be a return customer for many summer vacations in the future.
A
Anna-Aneta Rudolf Reyd · 1 review · Experienced 2025-08-17 ·
★★★★★
Catalina Crush Floral One-Piece Swimsuit $35
Hi)). I bought a few swimsuits in size L, but I had to return them all because they ran small. However, I did keep one in size XL Catalina Crush Floral One-Piece Swimsuit $35; I really like its colors and pattern, even though it’s a bit too big. I’d love to buy more swimsuits from you, but I’m worried about getting the size wrong again.
J
Jess DeRaps · 1 review · Experienced 2026-07-02 ·
★★★★★
LOVE!
My 2nd purchase from Cupshe. Loved everything from the swimsuits to the dresses. Beautiful quality and great pricing. Shipping is also super. Very pleased.
I love a few of the swimsuits I ordered but I couldn’t figure out how to return the ones I didn’t want easily. Which is, I assume on purpose. I ended up just giving the two I didn’t want away.
Reply from Cupshe2026-07-27
Dear Rhonda Dossett, thank you for sharing your feedback. We are glad to hear that you love some of the swimsuits you ordered, and we are sorry to hear that you had difficulty with the return process for the items you did not wish to keep.
We would like to clarify that returns can be easily requested through our return portal here: https://www.cupshe.com/pages/start-a-return. Alternatively, you can also contact our customer service team at [email protected], and we will be happy to assist you with the return process.
We always aim to make the return experience as convenient as possible for our customers, and we appreciate your feedback as it helps us identify areas where we can continue improving.
Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
i love cupshe! their clothes are quality and their returns and exhchanges are so easy :)
L
Lori · 2 reviews · Verified · Experienced 2026-07-23 ·
★★★★★
I love love love Cupshe
I love love love Cupshe! Always the best choices and the customer service is spot on! I love there return policy and I trust this company on all points.
I have received about 2 cute swimsuits but unfortunately lots of other items that were complete junk. I made the mistake of accepting store credit to get other items when I should have just returned everything and gotten my money back. Most items are so different than they appear on the site, very disappointing.
Reply from Cupshe2026-07-23
Dear customer, thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations.
We're glad to know that you liked a couple of the swimsuits, but we're disappointed to learn that many of the other items did not meet your expectations. We strive to ensure that our product photos and descriptions accurately represent each item. However, differences in fit, fabric feel, or appearance can sometimes occur due to factors such as lighting, screen settings, and individual preferences. Your feedback is valuable to us, and we'll continue working to improve both our products and the shopping experience.
We're also sorry that you feel accepting store credit wasn't the right choice. We'd like to let you know that items purchased using store credit are still eligible for return or exchange in accordance with our return policy. If any of the items you purchased with your store credit are not suitable, please don't hesitate to contact our Customer Care team. We'll be happy to review your case and help you find the best solution.
We truly appreciate your feedback and hope we'll have the opportunity to provide you with a better experience in the future.
Customer service was great when I needed to exchange a defect on my suit. They immediately sent another one out. The bathing suit are also good quality.
