Cupshe

Dear Reyna Eccleston, thank you for sharing your feedback. We are sorry to hear that our swimwear selection did not fully meet your expectations. Regarding the sizing concern, we understand that finding the perfect fit can sometimes be challenging, as body shapes and fit preferences vary from person to person. We offer a variety of sizes across different styles, and we recommend checking the size chart on each product page before placing an order to help you choose the most suitable size. We also appreciate your feedback regarding the limited selection of smaller sizes and color options. We understand that customers enjoy having more choices, especially when it comes to brighter and more vibrant colors. We will forward your suggestions to our design and product teams for further review and consideration as we continue to expand and improve our collections. Thank you again for your valuable feedback. We are always working to provide more diverse styles, sizes, and colors to better meet our customers’ needs. Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Dear Carol, thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with your return and refund process. Regarding the return process, returns or exchanges are welcomed within 30 days after delivery. To meet the different needs of our customers, we offer several return and exchange options. We are truly sorry that the process has taken longer than expected to resolve your case. Please know that we are continuously working to optimize our return policy and improve the overall experience for our customers. We also apologize that we do not currently offer a customer hotline. We understand that speaking directly with a representative can be more convenient, especially when dealing with a return or refund issue. While we currently provide support via email, we have shared this feedback with the relevant department, and we hope this service can be introduced in the future. Regarding your refund, please rest assured that if your returned items have been sent back in accordance with our return policy, we will ensure that your refund is processed. Our team will continue to follow up on your case and make every effort to resolve it as quickly as possible. Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!