Custom Built Door (custombuiltdoor.com) has a 5.0 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
I wish I remembered the gentleman I talked to. He was professional, courteous, communicated well and he explained everything. So delight with his services!!
Reply from Custom Built Door2026-08-05
Thank you very much for your kind review! It's good to hear that you were satisfied with the customer service. We will be ready to help if you ever need it again. Have a good day!
I had a question regarding lead time and the customer service person responded quickly and reassured me I would be getting my order much quicker than expected - making both me and my end user very happy!
Reply from Custom Built Door2026-08-04
It's good to hear your report, Heather. We were glad for the opportunity to build your order. We're thankful you were happy with the end result! Thank you for the review and the 5 stars.
A
Alice Jackson · 5 reviews · Verified · Experienced 2026-07-22 ·
★★★★★
I ordered one door to see how it looks…
I ordered one door to see how it looks and fits. It's beautifully made and fits perfectly. I'll soon order replacements for all the kitchen cabinet doors. Thanks!
Reply from Custom Built Door2026-07-30
This is good to hear, Alice. It's nice that your door was a perfect fit. We look forward to building out the rest of your doors for you!
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gary babs · 1 review · Experienced 2026-07-27 ·
★★★★★
I ordered 39 doors and 11 drawer fronts…
I ordered 39 doors and 11 drawer fronts and all were delivered to North Carolina with zero defects! These doors/fronts were perfectly sized and sanded to perfection! This company knows what they're doing!!!!
Reply from Custom Built Door2026-07-27
Thank you for your kind words, Gary! It's our duty to get you exactly what you ordered. We're glad you are happy with the outcome! Thank you for your review and the five stars. We'll be happy to help you if you ever need us again.
Easy to use web site, clear options, and product looks well made. Arrived quicker than expected too.
Reply from Custom Built Door2026-07-30
Thank you for explaining how your experience was with the website and your impressions of the product. Let us know if there's anything else we should do to make your experience better!
Thank you very much for the review and 5 stars, Ralph. If you have any other feedback for us on how we can improve, we're open to that as well! Have a great day!
Great experience with Custom. I was allowed to update the measurements of the panel which was delivered ahead of schedule and protected well and delivered in a well protected cardboard package. Of course the quality was very good and made exactly as ordered.
Reply from Custom Built Door2026-07-21
Thank you for your report of how your panel arrived. It was good to be able to serve you with this project. We will be happy to help you again in the future if you need it. Have great day!
R
Robert G · 1 review · Verified · Experienced 2026-07-06 ·
★★★★★
Custom Built Door Customer Service
Custom Built Door responded to emails for product clarification the next day, making it clear what we were ordering. They notified when shipped. Happy with product upon arrival.
Reply from Custom Built Door2026-07-21
Thank you for your report, Robert. It was good to eb able to work for you with this project. We appreciate the review and 5 stars! Let us know if there's anything else we can do for you.
I was very happy with the drawer that was built for us. Easy to work with and emails were answered timely and promptly.
Reply from Custom Built Door2026-07-13
Thank you very much, Thomas! We appreciated the opportunity to work for you. It's good to hear that you were satisfied with your drawer box. Have a great day!
Great quality custom drawers.Received them in under 2 weeks.
Thank you
Reply from Custom Built Door2026-07-03
You are certainly welcome, Bryan! It was a privilege to build the drawer boxes for you. It's good to hear you found them to be great quality. Have a good day!
The drawers came in to the exact measurements I gave. And arrived 10 days early! Great service, great product. I would definitely order from them again if the need arises.
Reply from Custom Built Door2026-07-03
It was a pleasure to work for you on this project. We look forward to working with you again as the need arises. Thank you very much for the positive review and rating!
The doors were easy to order. When the order arrived, it was good quality. We decided to replace remaining doors and felt very confident ordering them from this company.
Reply from Custom Built Door2026-06-18
Thank you for the feedback, Madonna. We appreciate the confidence you have in us and are happy to hear that the ordering process was easy. Thank you for your business!
Thank you very much for the compliment on the cabinet door you received. It's good to hear that it's just what you needed! We're here to help if you need anything else. Have a good day!
Great product… quick safe delivery…
Easy to order process..
Thanks
Reply from Custom Built Door2026-06-11
You are certainly welcome, Vincent! It was a privilege to have you as a customer. If there are any suggestions you have of how we can do even better, don't hesitate to let us know.