Customcuff (customcuff.co) has a 1.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
I am very disappointed with the customer service. I have sent several emails regarding my order and have not received any response. My messages have been completely ignored, and nobody has contacted me to help resolve the issue. A simple reply would have been appreciated. Poor communication and lack of customer support have made this a very frustrating experience. I cannot recommend this company based on the service I received.
I ordered on April 28th. I still haven’t received my item…. it’s May 12
The website is a bit buggy at times I went to select a bracelet to purchase and the purchase button kept not working or adding anything to my cart even thou you we're still in stock. So I just went and found another bracelet
Order hasnt shipp
The website said 5-7 days shipment. I already waiting for 3 weeks and it didn’t even ship yet!!
Absolutely awful experience! I purchased a bracelet from them a few months ago and the shipment took well over 2 months to arrive. On top of that, I had already paid for shipping but was also charged another $28 for Tax & Duties before I could even receive the product. This was not mentioned at the time of purchase, otherwise I would not have ever placed an order. The duties were more than 50% of the price of the bracelet... I asked if they would provide a partial refund to cover the additional costs but they wouldn't take any responsibility.
I had been worried about the growth of my Instagram account for a long time. Since I started using Path Social, I have seen an increase in the number of organic followers. The best part is that the people who are following me are also engaging with my content. It didn't feel like a fake follower service; instead, it seemed quite natural.
Hasn’t even shipped yet and I paid for the rush shipping a week ago. Still waiting … and this is for a gift.
Ordered on Feb 3 and 5 days later I have no confirmation or any communication regarding the status. At this point I am unsure if it will arrive in time for Valentine’s Day which also happens to be my wife’s birthday.
Did not receive yet. Received no updates on shipping!!!!
I ordered a bracelet on 20 November and it has still not been delivered. Customer support is extremely poor. There is no real assistance — only automatic replies that do not address the problem. At this point, I have received neither the product nor a refund, despite multiple attempts to resolve the situation. This has been a very frustrating and disappointing experience. Based on what happened to me, I do not recommend buying from this company.
Great quality and looks amazing i highly recommend
I originally purchased a set of two cuffs on 08 Sep and never received anything through the mail. On 27 October, I was previously advised to continue waiting for the item and told the following: "please rest assured that your package is moving through the network and should arrive soon". Unfortunately, it has been over 3 months. This is absolutely ridiculous with the excessive delay and lack of service quality. Absolute scam. Would not recommend again.
I have not received any information regarding my order since the day it was placed. I have reached out to the company 4 times and have not received one email answering my questions about my order. My order was placed on December 2nd and the website said it could take 2-5 days to ship. It is now December 15th and I have no information on when it would be shipped. I am disappointed in the lack of communication surrounding my order and therefore will not recommend this company to anyone.
The company did a really good job at responding to the emails and my boyfriend love his necklace but they promise to send a tracking number but never did
I’m leaving one star because zero is not an option. Emails come quickly from this company, offering you many promises and explanations but never the product. Just burn $60, save yourself time and end up with the same result. This place is a scam.
I ordered my products a month ago. They have still not arrived.
Made a purchase in September and was charged $157.00 for 3 bracelets. I still haven't received them and they are using tariffs as an excuse not to ship. I have asked numerous times for my money to be refunded and I always get a canned response saying it will ship shortly. Do not trust this company.
Terrible Customer service, I ordered a bracelet for my GF on 9/11 and on 10/29 they still have not sent me any shipping info and have confirmed that it has still not shipped out yet. Requested a refund several time and was not acknowledged. This company is a scam and should never be used, they are terrible. They also assured me on 3 separate occasions that the product would be shipped in 72 hrs and it still has not been shipped out. STAY AWAY FROM CUSTOM CUFF!
Haven't received my order after time gap. (3-5 days of making the product and 10 days max of shipping) Customer service ignores my messages.
101 reviews matching