Excellent quality
Excellent quality, shipping was a little iffy, but around the holidays I can’t really lay that at the feet of CustomUSB. Customer service was great, timely submission of mock-ups and I really am impressed with quality and price.
About CustomUSB
Data updated- Website
- customusb.com
- Category
- Hobbies & Crafts
- Location
- United States · Buffalo Grove
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 67% (2/3)
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Is CustomUSB legit?
CustomUSB (customusb.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I ordered flash drives to use with my…
I ordered flash drives to use with my embroidery machine. The quality was good and the price reasonable. Even with all the backlogs because of Covid, my order came quickly and in great condition. Thank you.
Quality Product and Customer Service
CustomUSB provided great service in developing the perfect custom product for our company. With a variety of colors, shapes, and branding opportunities, CustomUSB took our branded products to the next level. Interactions with staff members were quick and insightful in helping us make the right decisions for our company. We are thrilled with the results, the prompt responses, and the speedy delivery.
The USB cards turned out perfect
The USB cards turned out perfect. Now we can save a ton of paper and toner by giving customer all there documents in the USB cards.
Customer service was great but product…
Customer service was great but product itself was extremely cheap. Upon opening the logo piece fell off for a couple of them. And the rest easily came off as well.
Reply from CustomUSB2020-12-23
Hello, Thank you for your feedback. We take product quality seriously and will do what is necessary to ensure you have the product you are fully satisfied with. We will be reaching out to you to see how we can turn this experience into a positive one. Thanks again for your business. -CustomUSB
Customer service was great and we got…
Customer service was great and we got our drives when they said we did and all look fantastic!
Great product and customer service!
Oliver was really helpful and was able to help us get what we needed in a reasonable time so that we can get our company holiday gifts out. Especially this year with the pandemic and shipping being a challenge. Overall the experience was great and very professional. The final customized product looked great!
Quick and easy turn around after order…
Quick and easy turn around after order was placed. Did have to send it back to them 3 times to fix. When got the final product, text/font was not proportional therefore lots of empty space on the usb business card (which were not cheap)!
Reply from CustomUSB2020-12-22
Hello, We are terribly sorry your logo did not turn out as well as you had hoped on your drives. Once an order is placed, our graphic design team constructs a mockup to curate the art work to our customers’ liking. When an order is placed, upon request, we will send the final mock up for approval. We will continue to perfect the artwork so that you are satisfied with the final product. We will be in contact with you in order to address the situation that occurred and help provide a resolution. We understand the confidence you place in us to deliver a high quality product and want to ensure we are taking every step to exceed your expectations. Thank you! - CustomUSB
Better than what I expected in quality…
Better than what I expected in quality and printing.
Everything was super easy and fast
Everything was super easy and fast! Customer service is on point! Quick response time via email. Will definitely use them again!!
Good price on a great product.
We were looking for an inexpensive supply of thumb drives and stumbled across Custom USB. We were able to use artwork from our current business cards and so ordering and customizing the USB's was simple and painless. The product arrived on time and the response has been very positive. Not only does it allow us to distribute files to consultants and clients but it is a great way to advertise our business in a format that people are unlikely to throw into the trash.
CustomUSB is Top Notch
Everything about CustomUSB was top notch. I will definitely return for future custom USB orders
Excellent
Very great quality USB drives and very good with any artwork you provide.
I cannot say enough great things about…
I cannot say enough great things about CustomUSB. The staff was so incredibly helpful and the turn around time was extremely quick plus, the products we received were amazing! Exactly what we were looking for and a very high quality for the price! I will absolutely be using CustomUSB again and recommending them to anyone who is looking!
This was very quick and everything…
This was very quick and everything arrived exactly as promised. Thanks, guys. Good Job. dennis
Call Art FIRST
Wonderful experience. We spent several days trying to work with a competitor that was never completely forthcoming about delivery until we almost missed our deadline. Thank you Art for super customer service & a great product. So glad we reached out to you & didn’t stop when that competitor told us what we wanted “couldn’t be done”. Not only could it be done, we got it faster and for less. You’ll be our first call from now on.
Very satisfied with this company and…
Very satisfied with this company and product! Art was my sales rep extremely polite and helpful. Had a tight deadline and they were able to help me make it in time. Great customer service, responded to emails quickly and affordable prices. Will definitely use them again! RD
Wonderful Customer Service From Claire
Claire was our representative for CustomUSB. She was absolutely wonderful. Always pleasant and checking in to see if we needed any assistance. I would add her to my sales team if I could!!! It is not everyday you get that kind of customer service. The charging plates showed up in a timely fashion. I would highly recommend using CustomUSB.
The product you provided are perfect
The product you provided are perfect. I have programmed them all and they work as expected.
It's not exactly fun to be constantly…
It's not exactly fun to be constantly reminded to leave a review.