DaisySilk.com (daisysilk.com) has a 3.9 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 71% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 94% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Gwyneth Bell · 25 reviews · Experienced 2026-05-31 ·
★★★★★
Dress not arrived yet!
Dress not arrived yet, so unable to leave a review. Do hope it arrives soon as I require it gor a Wedding in 7 days time.
Reply from DaisySilk.com2026-06-11
We sincerely apologize that our product did not meet your expectations.
We’re truly sorry to hear about your disappointment and the frustration this has caused. However, we would like to kindly clarify that we are unable to locate your order based on your username alone. We would greatly appreciate it if you could contact us directly at [email protected] with your order details so that we can assist you as quickly as possible.
We completely understand how upsetting this situation must be, and we sincerely regret that your experience did not meet your expectations.
Please don’t hesitate to reach out if you need any further assistance. We truly appreciate your understanding and support.
Best Regards
Daisysilk Customer Service
www.daisysilk.com
Ordered a silk blouse with custom measurements. They do not tell you what measure to supply on the website, so I just put what I thought. However, I'm a vet, not a tailor!
The blouse arrived and it looked nothing like the website, gapped at the front, not aligned over the bust, not long enough, sleeves way too short, bust/shoulders way too tight, cuffs different to pictures, draping different to pictures.It made me look like a sack of potatoes!
Have been back and forth with 'customer service' who have lots or warm words but have only offered a mouldy 20% off. This is unacceptable and very poor customer service. Shame on you, Daisy Silk
Reply from DaisySilk.com2026-06-11
We sincerely apologize that our product did not meet your expectations.
We’re really sorry to hear about your disappointment and the frustration this has caused. We would also like to kindly clarify that we have already contacted you via email regarding your order, so please kindly check your inbox (and spam folder as well) for our previous messages.
We understand how upsetting this situation must be, and we truly regret that your experience was not satisfactory.
Your valuable feedback has been shared with our team, and we will use it to improve our product quality and service in the future. Thank you for bringing this to our attention—it helps us grow and serve you better.
Please don’t hesitate to contact us if you need further assistance. We truly appreciate your understanding and support.
Best Regards
Daisysilk Customer Service
www.daisysilk.com
Beautiful clothes. Extremely well tailored. Fabulous fabrics. I did have to wait a good two/three weeks because they were so overloaded with Mother's Day orders. But they did respond to my emails.
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Dilara Ugur · 4 reviews · Experienced 2026-05-13 ·
Buttery soft silk I wanna live in. Order arrived in a week , only downside is tracking the delivery wasn’t the easiest.
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Lorna · 8 reviews · Experienced 2026-05-02 ·
★★★★★
I think any positive review of this…
I think any positive review of this company must be fake. Please don’t waste your time or money. Ordered nearly a month ago. Getting nowhere. Will have to try to get a refund from credit card company.
Reply from DaisySilk.com2026-06-12
We sincerely apologize for the inconvenience and the delay with your order.
At the moment, we are unable to locate your order based on the information provided. Please kindly contact our customer support team at [email protected] and provide your order number. We will check the details immediately and assist you with a proper resolution.
Your valuable feedback has been shared with our team, and we will use it to improve our product quality and service in the future. It helps us grow and serve you better.
Please don’t hesitate to contact us if you need further assistance. We truly appreciate your understanding and support.
Best regards,
Daisysilk Customer Service Team
www.daisysilk.com
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Monika · 1 review · Experienced 2026-04-29 ·
★★★★★
Amazing brand,in love with my silk…
Amazing brand,in love with my silk bluse! 🤍
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C. Hope · 10 reviews · Experienced 2026-04-24 ·
★★★★★
Incredible quality
Incredible quality! So glad I purchased these silk pajamas. Very luxurious. I will definitely purchase again!
Customer service was responsive, either by live chat or e mail
The silk on the bias cut midi skirt was thin and not exceptionally weighty. The garment was very short on me, and I am only 5:4! The skirt had a mass produced feel to it, and in my opinion not worth the money.
The delivery from China was very slow and took nearly ten days with multiple delays. Returns are not with a generated company label or QR code, buyers have to independently return and insure themselves.
There are much nicer silk skirts on the market, indeed I purchased a far superior one from Ida Sjostedt for just a little more money.
Disappointing experience
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Dee S · 1 review · Experienced 2026-04-22 ·
★★★★★
A stunning beautiful dress
Was very pleasantly surprised when my dress arrived beautifully boxed and ribboned. Took a couple of weeks for delivery which was fine for me. I am usually a size 12 and ordered a 14 to be on the safe side and it fits perfectly. The silk material hangs gracefully over my figure, feels like good quality and gives me a very feminine silhouette. I am very much looking forward to wearing it. Beautiful floral design and colours just like the photos. Am really chuffed with my purchase.
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Frau Weber · 12 reviews · Experienced 2026-04-19 ·
★★★★★
I orderd 2 blouses from daisysilk and…
I orderd 2 blouses from daisysilk and like them so much. The silk is so soft and the style are modern and elegant. My second order is on the way and I am very excited looking for it. I recommend Daisysilk. I'll buy more very soon, for sure
I ordered one blouse. It was a beautiful color. It just did not fit properly. I’m probably in between sizes and it was just hard to determine that before actually trying it on. I was very disappointed by the return process. It was a back-and-forth email with the company and then I needed to pay for the shipping. I shipped it UPS via the most inexpensive method and it was $18. For one blouse I thought this was just ridiculous and a complete hassle. I won’t be purchasing from this company again. I’m only sharing this because I think others should know before they purchase.
Reply from DaisySilk.com2026-04-17
We sincerely apologize for the experience you’ve had with your order and fully understand how frustrating this situation must be, especially when the item did not fit as expected.
Regarding sizing, we would like to kindly clarify that our size chart is based on garment flat measurements, not body measurements. We recommend customers compare these garment measurements with a similar well-fitting item they already own to select the most suitable size.
For returns that are not related to product quality issues, the return shipping cost is required to be covered by the customer. We always recommend choosing the most economical shipping method available.
We did receive your return request and, after confirming the reason for return, we immediately provided the return instructions to assist you through the process. Once the returned item is received and inspected, we will proceed with the refund as soon as possible.
We truly appreciate your feedback and the opportunity to improve our service.
Best regards,
Daisysilk Customer Service
www.daisysilk.com
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Maggie · 5 reviews · Experienced 2025-04-24 ·
★★★★★
Amazing quality
Love the quality of this brand. I've gotten several pieces from them before and the mulberry silk is so gorgeous and soft, I get so many compliments on my outfits. Would happily purchase more again!
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Mere Chong · 5 reviews · Experienced 2026-04-16 ·
★★★★★
Good quality silk and cashmere - would recommend
Clothes quality: I ordered a silk blouse, 2 silk-lace (white!) skirts, and a teal cashmere jumper. I love them all. The silk quality is good - it feels thick and luxurious, even the white silks aren’t see-through. The silk shirts and skirts take well to being steamed to get the creases out. For the price, you get much much better quality than other brands selling similar items eg Lilysilk, reformation.
Cashmere - lovely, warm, soft, luxurious feeling but quietly understated pieces. It feels like a jumper I will wear for a long time. Cashmere WILL pill, but this pulls much less and much less frequently than other cashmere sweaters from brands at a similar price point.
Website: Works well - I had no problems using the discount codes, the basket holds your items, the website is easy to navigate and search for items. The only thing I want is a wish list option so I can have a list of sizes + future purchases.
Experience with returns: Easy and well done. I contacted customer service. I had no problems
Shipping time: In my experience it can take a few weeks for them to ship your order, so don’t order anything urgently. They have been using Fedex from china to the UK - it takes about 5-7 days for the actual shipping, once it’s been shipped.
What I want to see for the future: Ability to wishlist items on the website. Cashback using popular websites like Topcashback would definitely encourage me to buy more, and buy more frequently! I hope the quality stays good. The moment the silk and cashmere lose their quality, I will be less likely to buy from here again
The material is amazing
The style are beautiful
But everything I bought I have to take a size over everything fit slim
I’m 57 little bit curvy
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customer · 2 reviews · Experienced 2026-04-09 ·
★★★★★
I have not received my order yet.still…
I have not received my order yet.still waiting.
Placed order the 25 of March and they are still processing it.
Reply from DaisySilk.com2026-04-10
We sincerely apologize for the experience you’ve had with your order and fully understand how frustrating this situation must be.
At the moment, we are unable to locate your order with the information provided on this page. Could you kindly contact us via email at [email protected] and include your order number? This will allow us to check your order status and provide you with an accurate update as quickly as possible.
Once we receive your details, we will prioritize your case and ensure it is reviewed promptly by our team.
We truly appreciate your patience and understanding, and we are committed to resolving this matter for you as soon as possible.
Thank you for giving us the opportunity to assist you.
Best regards,
Daisysilk Customer Service
www.daisysilk.com
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Denise Davis · 1 review · Experienced 2026-04-08 ·
★★★★★
I just received my first purchase from…Daisysilk
I just received my first purchase from Daisysilk and it won’t be my last. The 2 blouses packaged beautifully - in a box tied with a company ribbon. The blouses were so soft and true to size!
Because they came from China (home of silk!), I expected slow transit. It only took an extra 2 days.
Reply from DaisySilk.com2026-04-10
Hi Denise,
Thank you so much for your wonderful feedback! 💛
We’re truly delighted to hear that you are happy with your first purchase from Daisysilk. It’s especially great to know that you loved the softness, fit, and our packaging presentation. We put a lot of care into every detail to ensure a premium unboxing experience.
We also appreciate your understanding regarding the shipping time and are glad the delivery arrived sooner than expected.
Your kind words mean a lot to our team, and we look forward to serving you again in the future!
Best regards,
Daisysilk Customer Service
www.daisysilk.com
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Pam Smith · 7 reviews · Experienced 2026-04-05 ·
★★★★★
Love the blouses
Love the blouses, but customer service needs a lot of improvement! Emailed them 5 days ago, then again today and they won't respond to a return/exchange request. After finally receiving a reply, I'm sending the return today. Hopefully they will fulfill my exchange request!
Reply from DaisySilk.com2026-04-09
We sincerely apologize for the experience you’ve had with your order and fully understand how frustrating this situation must be.
You reached out to us regarding a return on April 2nd, and we replied on April 3rd asking for details about the item you wanted to return. We sincerely apologize that our response was delayed due to the holiday period. After the holiday ended, we sent you the return instructions on April 7th.
Please follow the guidance provided in that email to proceed with your return or exchange. We are here to assist you throughout the process and want to ensure your request is handled as smoothly as possible.
We truly appreciate your patience and understanding, and hope that through our efforts we can restore your confidence in our service and products.
Thank you for giving us the opportunity to address this matter.
Best regards,
Daisysilk Customer Service
www.daisysilk.com
S
Susan · 2 reviews · Experienced 2026-04-03 ·
★★★★★
The quality seems to be lacking
The quality seems to be lacking. I ordered a nightdress with robe from DaisySilk and after a few days of wear it’s pilling in some areas. I have other silk items that are years old that exhibit no such pilling. The color is also not the dark green from the picture, but rather a costumey brighter green. The picture also showed a cross-back and I got it because I wanted that, but the piece that showed up had regular straps. I’ve since reattached the straps to make it cross and washed it, so I cannot return. It’s super disappointing.
Edit: I tried to post a similar review on the product page, but they have since removed it. They seem to be removing negative reviews.
Reply from DaisySilk.com2026-04-09
We sincerely apologize for the experience you’ve had with your order and fully understand how disappointing this situation must be.
We take the quality of our products very seriously and want to ensure that any issues are addressed promptly. To assist you further, could you please contact our after-sales team at [email protected]
with your order number and provide photos showing the issues you’ve encountered (such as pilling, color difference, and strap design)?
Once we receive this information, we will review your case carefully and work with you to find a suitable solution. Your satisfaction is very important to us, and we are committed to resolving this matter as quickly as possible.
Thank you for giving us the opportunity to address this issue, and we appreciate your cooperation.
Best regards,
Daisysilk Customer Service
www.daisysilk.com
