Dayuse.com: Your day, your hotel experience.Book a room for a few hours or simply reserve access to the hotel’s pool, spa, or gym. Enjoy luxury amenities at up to 75% off the nightly rate, without the need for an overnight stay.Smart, flexible, and available in over 9,000 hotels worldwide.Discover more at www.dayuse.com
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Is Dayuse.com legit?
Dayuse.com (dayuse.com) has a 4.4 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers find the booking process remarkably straightforward and frequently praise the friendly, helpful staff at partner locations. Many consumers note that having a clean, comfortable room for a few hours makes a massive difference during long travel layovers or after a cruise.
However, some people mentioned experiencing frustrating logistical issues upon arrival. A few reviewers arrived at their chosen hotel only to discover that their reservations were suddenly cancelled or unavailable, leaving them stranded without a room and waiting in the lobby. Some customers also noted unexpected difficulties with room details or communication gaps.
Auto-generated from all reviews of this business. For reference only.
I loved the service from Dayuse! I highly recommend it and would definitely use it again.
My husband and I had an overnight flight and arrived very tired early in the morning, but our Airbnb wasn’t available until 4 pm. With Dayuse, we were able to rest, take a shower, refresh ourselves, and recover. It was a game changer!
Just make sure to call 1 or 2 days in advance to the hotel and to DayUse customer support to make sure that the booking is registered in the hotel's frontdesk system.
Awesome options when you arrive early from an overnight long flight and waiting for checkin. Or when you disembark a cruise at 8am and the flight isnt until the evening. love this!
We had a pleasant 'day' stay here after we disembarked our cruise ship. Our flight wasn't until evening, so we booked a 9a-3p slot to be able to store our bags, explore and then rest before our flight. We arrived early enough to enjoy breakfast too! There is an indoor pool, a small outdoor patio to enjoy as well as a good sized fitness center. The area is extremely walkable too
The room was large and comfortable- comfy bed and staff very friendly. Super convenient to grab a Lyft to the airport too. Can definitely recommend
After a long morning of travel, disappointed and exhausted
After a long morning of travel, we arrived at the hotel we reserved on the app from 10am - 5pm to find that the hotel would not honor the reservation. They said that they were sold out and that Dayuse should have not be able to confirm a reservation for us. I received both a confirmation email from Dayuse and a follow up email asking for our arrival time. The hotel turned us away and said that third party reservations were often not correct and we should never use them. Tried to contact Dayuse customer service number. They hung up on me after a lengthy hold, so no resolution. Word to the wise, stay away from Dayuse if you need a reliable reservation.
Reply from Dayuse.com2026-03-09
Dear Kerri,
Please accept my most sincere apologies for the unacceptable experience you had. Being turned away by the hotel after a long journey is simply unacceptable.
I want to assure you that our reservations are firm and guaranteed. The fact that you received both a confirmation email and a follow-up about your arrival time is proof of this. The incident with the hotel failing to honor your reservation is a serious and isolated breach that we are urgently addressing with our partner to clarify and correct their process. We are doing everything we can to ensure the reliability of your bookings.
I am truly sorry that you were unable to reach our customer service. It is likely that the agent was already on a call with another client, which led to this regrettable disconnection. We have received your email and will follow up with the hotel. We will get back to you as soon as possible.
Sincerely,
Delphine
Horrible Experience.
DayUse is a scam and their support is truly awful.
(I've already contacted your support. You don't respond.)
Reply from Dayuse.com2026-03-05
Hello MS,
Thank you for your feedback.
We are genuinely concerned to hear that you feel your previous attempts to reach us went unanswered. Please rest assured that we respond to every inquiry we receive; however, based on the information provided in your review, we have not yet been able to locate a specific support ticket or booking in our system that matches your profile.
We want to make your case a priority to understand exactly what happened and find a solution for you. Could you please resend an email to [email protected] and clarify in your message that you are contacting us following our request on Trustpilot? Please also include your booking number and the name of the hotel.
This will allow our team to identify your case instantly and investigate this as a priority. We look forward to resolving this for you as quickly as possible.
Best regards,
Leila
Booked through Dayuse and learned the hard way that “customer service” here means copy-paste policy replies.
When an honest identification oversight happened, instead of offering a simple reschedule, they hid behind “non-cancellation, non-refundable, non-changeable” like it was sacred text. No flexibility, no problem solving, just rigid template responses.
A platform that markets convenience but delivers zero accommodation when something minor goes wrong defeats its own purpose. If you expect human discretion, you won’t find it here. Read every line twice, because they will not lift a finger once payment is made.
Reply from Dayuse.com2026-03-09
Dear Ariel,
Thank you for contacting us.
We are sincerely sorry that you were disappointed with your experience with DAYSUE.
I would like to inform you that the necessity of presenting an ID is clearly indicated at different stages of our booking process on our website.
Regarding your prepaid reservation, our general terms and conditions stipulate that it is non-refundable, non-modifiable, and non-cancellable.
Furthermore, following your request, our agent did attempt to postpone your reservation with the hotel.
Sincerely
Delphine
Dayuse was very user friendly and easy to use. The rates and information about each stay were accurate and easy to find. We used the service last minute and couldn't have found it any easier to use nor more convenient way to book our day stay.
