Dazzling Rock (dazzlingrock.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 79% of reviews are 4 stars or higher and 7% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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David Hanuka · 3 reviews · Experienced 2025-06-13 ·
★★★★★
Great!
Update: The communication ended up a lot better in the end. We actually decided to listen to each other and formed a solution that was favorable for both parties. Customer service is great here. The prices are definitely worth the quality
Reply from Dazzling Rock2025-06-23
Dear David,
We’re truly sorry to hear that you are disappointed with your experience. We value all customer feedback and regret that you feel let down by our service and product.
We’d like to clarify a few important details:
The ring in question was purchased in November 2022 and, as you acknowledged, contained genuine 14k white gold and authentic diamonds. The breakage you described — a ring splitting in multiple places — is not consistent with simple wear or typing on a keyboard. Our jeweler reviewed your photos and confirmed that this level of damage typically results from prolonged external stress or impact over time. While we understand your claim of no misuse, we can only go by the evidence presented and our expertise.
The $342 quote we provided was not a simple repair. The ring’s shank had to be completely rebuilt. We offered this price at our cost, with no markup, even though the piece was well outside our 90-day warranty and over two years old.
As a further gesture, we offered an additional discount on that cost. While we wish we could offer complimentary repairs in all situations, doing so for damage of this magnitude after three years is not feasible.
We always aim to provide transparent, fair service and stand by our materials and workmanship. We regret that we couldn’t meet your expectations in this case, but we’re still here to assist you should you wish to reconsider.
Sincerely,
Kevin
Customer Service Manager
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Randall F · 6 reviews · Experienced 2024-11-25 ·
★★★★★
Ordered a wedding ring (ring guard) for…
Ordered a wedding ring (ring guard) for my wife. It was absolutely beautiful but needed to be resized due to her diamond engagement ring not fitting properly. Kevin promptly resized and sent it back along with a gift.
Truly amazing product and very incredible customer service👍👍
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Chantrell · 1 review · Experienced 2024-09-20 ·
★★★★★
Excellent customer service, beautiful jewelry!
I ordered a 18K diamond cross, a pair of diamond hoop earrings and a white gold chain.
The chain was not available on their website so I emailed them to ask if they had it. And they fixed it.
The communication was excellent! Fast response and helpful. The jewelry are very beautiful! I am happy with my order and I am looking forward to order more from them. P.s I even got a nice gift.
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Consumer · 1 review · Experienced 2024-05-15 ·
★★★★★
I would give ZERO stars if I could!!!
I would give ZERO stars if I could!!!! I purchased an engagement ring. The center diamond was much smaller in person than in the picture, one of the surrounding diamonds was loose. When I contacted the merchant they advised that I would have to pay for the return. I was very unhappy about this but returned the item and insured the return for about $50.00 shipping. I never got my refund!!!!!!!!
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KT · 3 reviews · Experienced 2024-05-31 ·
★★★★★
Great customer service
I ordered a lab-created diamond pendant necklace from Amazon and it ended up being too large. I called customer service and placed a custom order over the phone for a smaller stone and shorter chain. I am pleased with the product. I have read other reviews questioning the authenticity/quality of the products. I haven't taken it to a jeweler for verification but it looks very nice. I'm hoping it stands the test of time. I did notice the chain is different from the first chain I purchased, even though I ordered the same thing.
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Keith Waxman · 2 reviews · Experienced 2024-04-27 ·
★★★★★
STAY AWAY from this Shoddy Company!
I bought this ring for my wife about a year ago. After less than a year, the aquamarine faded to gray. It is now permanently like that. I contacted Dazzling Rock and their representative, Kevin, told me it was past the 30-day warranty and they wouldn't do anything about it. I took it to a jeweler who told me that it may be aquamarine, but based on the color change, it was extremely poor quality. So bottom line is that DazzlingRock knows it sells poor quality jewelry, hence the "only 30-day" warranty. So if you want anything that will make it past 30 days, stay away from this shoddy company.
do not buy anything from here!! massive scam. the jewellery is terrible quality and they have a horrible customer service team who don’t care about their customers at all. save your money!
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Crystal · 3 reviews · Experienced 2023-10-14 ·
★★★★★
My husband purchased me a blue diamond…
My husband purchased me a blue diamond ring from dazzlingrock a few years back and I absolutely loved it. It was small, but he told me he would get me a bigger one for our 15th anniversary. When I started looking for a ring, I immediately went to dazzlingrock. He got my blue diamond ring .60 ctw for an amazing price. They have great customer service and address your questions or concerns promptly, and keep in touch to make sure you are satisfied. I will definitely buy again from dazzlingrock. They have unique and quality jewelry with amazing deals and competitive prices.
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Margaret · 5 reviews · Experienced 2023-02-18 ·
★★★★★
Dazzeling Rock will not stand by their product
I ordered a size 6 18 K gold chevron ring with diamond accents for $299.04 befire taxes via Anazon. The ring I was sent did not fit. I put it in my ring sizer. and it read 5&3/4 US size ring. I asked for a refund and mailed the ring back bia US Post Office. They wrote back that they gave me a “goodwill refund of $1.00 (one dollar). I wrote to them and they said that “their -our ringsizer says it’s a 6.” They stole my money and I have no ring.
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Michael J Stainner · 1 review · Verified ·
★★★★★
A wonderful experience…worked with us…
A wonderful experience…worked with us to create a beautiful pendant…thank you so much
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Christian C · 1 review · Verified ·
★★★★★
Easy way to get what you want within your budget
Easy to use website offered plenty of options and customizations. Order arrived on time in attractive packaging. No complaints on quality, still holding up strong 4 months later. Customer service was also prompt and helpful in adding expedited shipping even after placing the order.
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Jennifer White · 1 review ·
★★★★★
TERRIBLE QUALITY!
After only wearing my wedding ring for 2 months a stone fell out. The company would not honor their 90-day warranty because I was passed the 90 days, by 2 days!
DO NOT BUY FROM THIS COMPANY
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Cory Washburn · 1 review · Verified ·
★★★★★
The stones in my earrings are gorgeous
The stones in my earrings are gorgeous. The clarity is exquisite. I will purchase from dazzling rock again!
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Lakisha Scott · 1 review · Verified ·
★★★★★
Loved the set for my husband and I.
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Deanna Ivy · 2 reviews · Verified ·
★★★★★
I ordered screw on backs to replace the…
I ordered screw on backs to replace the one I lost and only one stripped do it doesn’t screw on correct but great shipping time.
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Thomas Lewis · 5 reviews · Verified ·
★★★★★
Good product
Good product, good communication, and fast shipping!
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Elizabeth Rose · 1 review · Verified ·
★★★★★
I AM DAZZELED
I AM DAZZELED ! I was a little worried to order something like this online. I called a couple times with questions and everyone I spoke to was thoughtful, and helpful. One young lady even emailed me a picture to help answer a question.I wanted a Diamond enhancer/wrap type of ring. I wanted a ring To go with my Grandmother’s 1929 Diamond engagement ring.
It arrived early too. SURPRISE there was even a small gift included with my ring. I have recommended this website to at least 5 friends since Christmas. Thank you for creating a ring I have dreamed about.
After purchasing a beautiful Diamond Cross from Dazzling Rock, I ordered a custom made Diamond “C” which is Dazzling, no pun intended. Working with Kevin was a plus. I found him to be thoughtful, considerate, and trustworthy to the point that I am currently working on customizing a ring that I hope to order with Dazzling.
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Amy Lalonde · 1 review · Verified ·
★★★★★
I love this ring it fits perfectly and…
I love this ring it fits perfectly and it shines so beautiful I would recommend this to any upcoming bride you won't be disappointed.
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nikeisha sears · 1 review · Verified ·
★★★★★
Product was delivered on time
Product was delivered on time. And is absolutely beautiful
