Dcconcept (dcconcept.co.uk) has a 2.5 out of 5 rating on OK.one, based on 38 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 58% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 17 of them were added in the last 12 months. Last updated 2026-10-24.
Ordered 2 coffee tables, website says next day delivery available under the add to cart buttons. Further down the website it says 6 weeks, once ordered and paid I was told it was actually 8-10 weeks. I waited patiently and then only 1 arrived and was told there was an error their end and I’d need to wait another 8-10 weeks. I asked for a full refund for both. Poor communication and overall substandard service.
Fake reviews all over the website. Avoid
The worst company I have ever experienced, they happily take your money send you product that looks completely different to what you ordered, then the nightmare starts the refuse to talk to on the phone you just get a robot message back and forth with no joy at resolving the issue. Also be very aware the picture they put on there website is not there’s they get some company in china to copy & definitely done bad very much a drop shipping
…. anyone worrying about that should maybe be a bit reassured. They are, however, less than forthcoming about the availability of items they are selling, in particular delivery dates!! I ordered a really beautiful table from them last week, with delivery advertised as being within 3 - 5 days - if I made the purchase in the next four hours. When I want to buy something, I don’t want to wait for weeks and weeks for it. I still have a mild case of PTSD from a 5+ month delivery delay on a new table from years ago (Every week it was more BS from the retailer, more excuses. Then when it *finally* arrived, it was the WRONG SHAPE). So, unless a company can immediately confirm delivery information I won’t touch them. I got an email from CS at DCConcept the following day to tell me due to this and that “blah blah blah” timescales had changed and dispatch would now be about 14-15 weeks. I went straight back onto the website, looked at ‘my’ table and it was still showing as being available within a 3-5 day delivery window if the purchase was made in the next four hours!! So I sent an email. I got a very apologetic response, and we have secured a refund. But they are still dishonestly showing the item as being available in 3-5 days. This would be sort of/maybe ok if they weren’t totally aware of and up to date on shipping and delivery information but as THEY TOLD ME there was a huge delay, they should have updated the website. I have given 2 stars because they dealt with the refund quickly but they lost 3 for the lack of clarity.
I ordered 6 chairs, 4 of them for a dining table and 1 dining table . All of them were marked as in stock whereas in reality only one was. The rest took 11-14 weeks . The customer advisor initially spent time trying to convince me to buy products I didn’t want just because those items were in stock . I found the service to be ‘wanting’ . The table holes did not align with the screws and despite raising this immediately and inviting 3 possible solutions , I have been fobbed off . I do not think the company is observant of its obligations under the Consumer Rights Act and I am not convinced it is a legitimate company . If they are , they don’t care about the consumer . In any case everything is made in China . I do not recommend this company .
SCAM ALERT Do not order.... i have already left a previous review AVOID AVOID AVOID... This is part 2 to say that they are impossible to deal with - they have had my money now for a month, they are coming up with any excuses not to collect the rubbish they sent and they also tried to charge me more money. After days of messaging, they have agreed to collect - let s see! They probably will find more reasons not to issue a refund but have the item back with them - win win! THE WORST ONLINE SHOPPING EXPERIENCE EVER. I have also reported them to the Trading Standard Agency as well as the fraud police.
Just had a suite delivered with this company they are absolutely brilliant very polite and efficient went above and beyond would definitely recommend them 100%.
Ordered and paid online for the Modern E69 office chair, £559, website said it was in stock. I was then contacted to say that although my money has been taken, the chair isn’t in stock. I waited 3 weeks for an update then decided to chase myself. I was told the chair has been sitting in their warehouse for 2 days, they will get it sent ASAP. Tracking details later received but then I received a message from the courier to say that they went to collect the item from DCConcept, but they were closed. Waited another 4 days. When the chair arrived, one of the arms is very rusty! Contacted them to request a replacement or refund…. No reply
Do not use this website! I ordered a table that was listed as available with a delivery time of two to five business days. The money was taken from my account, and then three days later, the manager sent me an email saying that the table is no longer available and that it is no longer being produced. They sent me some cheap particleboard table from China, even though I purchased a table made of solid wood. Now we are in correspondence about getting my money back. Do not trust this site; they deceive customers regarding product quality and delivery times. They have nothing in stock!
I’m over the moon with my sofas. They are exactly as described, great quality and look incredible. I’ve just moved into my new place and they stand head and shoulders above any other supplier I’ve used for the furniture here. I also found the customer service team exceptionally good: responsive and were totally on the ball. They even arranged for a special courier to deliver them to the Isle of Wight for me. Truly five stars and great value for money!
READ IN FULL BEFORE GIVING YOUR MONEY AWAY! I’ve ordered from these scammers twice. First time I ordered an office chair (£600 just FYI) that was advertised as in stock and ready to deliver in 1-2 days. A day later I get an email saying “sowwyyyy it’s actually on back order we’ll ship it to you in 6-8 weeks; hehe thanks xxx”. Not in those exact words but that’s just so you understand the tone… I asked for a refund to which the guy kept going back and forth with me offering 2% back if I’m willing to wait. So 5 emails later they actually agreed to refund me. Yesterday, I ordered a desk and the same chair. Thinking that maybe it was a one-off and I’ll give them another chance. Guess what…. Both items, which were advertised as in stock and ready to deliver in 2 days are… you guessed it! Out of stock. And yet again “oooopsie! Your items are not in stock but here’s 6% off your order while you wait 10-13 weeks until we get it back in stock” So yes… unless you’re prepared to be scammed out of your money TODAY and wait months until your order. Don’t bother with this company.
I'm impressed with this super king size bed. Its quality is very good and comfortable. Emily helps me a lot from pre-sale to after-sale. It is difficult to find out a big furniture to matching the room. But it did it. Thank you!
We purchased a sofa from them, and the quality is unmatched—definitely the best sofa we've ever had. I can't fault their service, from the ordering process to the swift delivery and the very courteous delivery drivers. Thank you so much!
I waited a long time for this desk to be back in stock, and it was 100% worth the wait. It's a great desk and fits perfectly in my room!
Easy to assemble and the parcels were well. The table is very beautiful and smooth. It’s definitely worth the price and adds the glamour I wanted to my living room!
Excellent space saver design and quality product.The product quality above my expectations. Like this modular sofa. It is also very comfortable.
The quality is excellent, and it looks beautiful. Ordering through the website was very easy. Overall, I'm very satisfied and would definitely recommend it!
SCAM ALERT SCAM ALERT SCAM ALERT DO NOT USE SCAM SCAM SCAM
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