Della

Customer service rep Nicole was fantastic

Customer service rep Nicole was fantastic, she turned a bad situation into a good one and was very easy to work with.

The ordering process was very easy

The ordering process was very easy. The unit arrived within a few days and installation was easy with the rental install kit. The unit we bought was for a bedroom and works great for bringing both the temperature and humidity down to a comfortable level. I also really like the ability to start and stop the unit on a schedule. I will be buying another, bigger unit for another section of our house.

There was an issue with the one…

There was an issue with the one mini-split unit they got right on it and solved the issue. It was handled very professionally, and everyone was very nice to deal with. Thank you

Just received my order today July 17th…

Just received my order today July 17th after placing order on June 28th.Della was out of shorter freon lines which will force us to hire an HVAC tech to cut and flare lines! It will be a couple of months before they're installed (new construction)so I will update my review after they're installed and operational

Love the system

The installation went smoothly for the most part. The only problem was I set the toque wrench at the specific settling, over tightened every fitting. I called support to ask what I did wrong and the only thing they offered was maybe just use the lowest setting. After remaking all the flairs I tightened the flair fittings a little below the specified settings. Pulled a vacuum and everything held. Opened valves on condenser, fired it up, works great, love the unit.

Della is not an honest merchant

Della is not an honest merchant. My contractor installed a multi zone 24000 BTU Minisplit AC. We had trouble from the very beginning. No one could get the second register to work. Not the contractor, not even an HVAC repair company I hired in desperation. I contacted Della Customer Support (Ruby) and I was informed that my contractor failed to register the unit in the first 100 days of the purchase and they would provide no support unless I could show them the original purchase agreement. Really, ever work with a builder in the USA! Stay away from these people they are crooks peddling cheap overseas electronics. If it works after installation bully for you; when it quits you are really on your own. Spend a bit more and get better product and work with more honest professionals. This company will leave you all hot and bothered and not in a good way.

System won’t pull vacuum…

Good product

Good product Everything shipped correctly. Install only took 3 hours!

Great product so far

Great product so far. Had a small issue that was quickly resolved. Was actually able to speak with a person who resolved the issue in a timely manner. The product itself works great and the install kit rental is a game changer. Great value for your money compared to the competition.

Ruby G was excellent to work with

Ruby G was excellent to work with. She listed and found a solution right away and stayed in contact through the process.

Generally a great setup

Generally a great setup. This unit works great. Cons: short one item in the line cover kit. The wiring harness from compressor to inside unit was about one foot short for the freon tube length. 9k unit.

Customer service was exceptional

I bought a 3 zone cassette style minisplit system from Della. Install was simple for a GC. I had one issue with the instructions and ran into a mistake that needed a special fix and customer service was exceptional in resolving it for me. And of all the knock off minisplit brands out there. I fully recommend going with DELLA, rather than saving that 3% difference. Della actually lasts.

I recently had a problem with two of my…

I recently had a problem with two of my della units losing connection. A phone call to Customer Service quickly solve my problem as agent. Hector knew his stuff and was able to get me reconnected quickly. He was very patient with me and walked me through each step. I normally don’t get such good knowledgeable Tech Support when I call for it nowadays.

Terrible customer service/follow up from Della

Purchased the unit on July 2nd and the site asked me to select a delivery date. I picked July 7th. My son also ordered a unit on the same day with the same delivery date. When his unit showed up and mine didn't I called customer support. I navigated through the automated system and the customer service lady I eventually spoke to told me she would have to talk to a supervisor and will get back with me. I never heard from her but received an email that had a tracking number and carrier instructing me to contact them directly. When I called them, they had no record of the order and I wasn't in their system. I called Della back again and spoke to a guy that responded "This is a tough one". When I asked "what does that mean", he replied " I will need to track this down and get back with you. Never heard from him. Now when I call and get the same automated system, I just keeps telling me it cant understand me and please say that again over and over. My unit is still not here. I received a new email with a new tracking number and new carrier instructing me to call them. Was told by the carrier they weren't notified of the pick up until July 7th and they picked up the unit at 7 pm the same day. Now I have to delay my vacation because the unit will not be delivered until the 13th or 14th. If I had known how much time I wasted tracking this down, I would have bought another brand. The follow up emails by Della customer service could care less. They never tell me what happened or offer to correct the situation and only want to blame the carrier. Buyer beware...there are a lot of mini split brands out there, I would buy anyone but Della.

I purchased a della portable ac with…

I purchased a della portable ac with heat. It was delivered by a 3rd party shipper who threw my unit from the truck onto my sidewalk. The unit was split up the side but still worked. Della actually sent me a whole new unit for free without requiring me to return the original. 3 years later and both units are doing well. Customer service that actually serves is hard to find but Della is where it is at!

Easy as 1,2,3 and I had AC🥶

The product was advertised well on many platforms. The quality of all the ac stuff was top notched and packaged well. The website was clear and understandable. You can’t go wrong with this company!

Had some original issues with a rebate…

Had some original issues with a rebate but Elisabeth with customer service jump on the issue and provided a resolution that was very satisfactory. Thanks, Perry Willard Valley Springs CA.

Unit only worked for less than a day…

Unit only worked for less than a day and then it put up an E6 code and I was told it would be 3 to 5 days before parts would be shipped out

I ordered two Mini-split systems

I ordered two Mini-split systems, a DELLA Vario Series 28000 BTU Dual Zone and a DELLA Vario Series 28000 BTU Tri Zone. The ordering process was simple, the delivery was quick and the product thus far has worked very well. I cannot say enough about the customer service and quality of product.

The unit was very easy to install was…

The unit was very easy to install was only 1 day later than expected. Everything worked good and complete