Derila Pillow (derila.com) has a 4.4 out of 5 rating on OK.one, based on 216 user reviews collected here. It is listed under Home & Garden and its reputation is good. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hi Teri, Thank you for taking a moment to leave a review and for choosing Derila. I hope everything goes smoothly with your delivery and that the product works just the way you’re hoping once you’ve had the chance to try it. Best regards, Joan Torres Derila Customer Care Manager
Let's be real for a few seconds. Cooling technology? Yes, when it's already cold. It just absorbs the ambient temperature which means if it's hot, its a heated pillow. Second, you can sleep in one spot on the pillow, not as comfortable considering it's marketed for all sleeper types. Finally, this is false marketeering. Pillows deteriorate quickly and have in my case worsened my medical state. MY neck is ruined while I bought this to try and alleviate my pain. Now, I'm good to go to the hospital. THANKS DERILA!
Hi Jeremy, Thank you for taking the time to share your experience. I'm truly sorry to hear that the pillow did not meet your expectations and that you've experienced discomfort. I understand how frustrating this must be, especially since you purchased it in hopes of helping with your neck pain. I appreciate you reaching out, and I apologize for the inconvenience you've experienced. I want to let you know that I've received your response on Trustpilot, and I'll look into your concern as soon as possible. In the meantime, I kindly ask that you check your email for any updates from our support team, as we'll be in touch to assist you further. Thank you for bringing this to our attention, and I hope to help resolve this for you. Have a great day! Best regards, Joan Torres Derila Customer Care Manager
Hi Sandra, It’s great to hear that everything felt fast and easy for you – that’s exactly the kind of experience I want our customers to have with Derila. I really appreciate you taking a moment to share this and leave a review. Best regards, Joan Torres Derila Customer Care Manager
Ordering was easy. I will wait and see how much I love the pillow when I get it.
Hi Yvonne, Thank you for taking a moment to share your review. I’m glad to hear the ordering process went smoothly for you. I hope the pillow works just as you’re hoping once it arrives and you’ve had a chance to try it out. Best regards, Joan Torres Derila Customer Care Manager
Comfortable pillow, better sleep
Hi Fridrich, I’m really happy to hear that you find the Derila pillow comfortable and that it’s helping you sleep better. That’s exactly the kind of difference I hope our products make. Thanks a lot for sharing your experience and for the 5-star rating. Best regards, Joan Torres Derila Customer Care Manager
Hi Rich, Reading your review made my day – I’m really glad to hear you’ve had great service from Derila. It means a lot that you took a moment to share this and rate us 5 stars. Thank you again for choosing Derila. Best regards, Joan Torres Derila Customer Care Manager
It is bothersome when I order something then have to go through more offers before I get what I want.
Hi Jackie, Thank you for taking the time to leave a 4-star review. I’m glad you chose Derila, and I really appreciate you sharing a bit about your experience. I hear you on the extra offers during the ordering process—it should feel straightforward to complete a purchase without feeling like you have to navigate through too many steps. I’ll make sure your comments are passed on to the team as we keep refining the checkout flow. Thanks again for your honest feedback. Best regards, Joan Torres Derila Customer Care Manager
Hi Pat, It’s great to hear that you found the ordering process straightforward and easy to follow. That’s exactly the kind of experience I want our customers to have from the moment they visit Derila. I really appreciate you sharing this and taking the time to leave a review. Best regards, Joan Torres Derila Customer Care Manager
Pillow was recommended by Doctor of Therapy
Hi Bill, Reading your review really made my day. I’m glad to hear your therapist recommended our pillow and that it’s lived up to that recommendation for you. I really appreciate you taking a moment to share this – knowing that professionals are suggesting Derila, and that it’s working well for their patients, encourages me and the whole team to keep doing what we do. Thanks again for choosing Derila and for the 5-star support. Best regards, Joan Torres Derila Customer Care Manager
Not bad except for the added 'offers' after the order. That was kind of annoying. Can't comment on product or delivery as I just ordered the pillow.
Hi Cheryl, Thanks for sharing your thoughts so soon after placing your order. I really appreciate you choosing Derila. I hear you about the extra offers popping up after checkout – that can definitely feel a bit much when you just want to finish your order. I’ll make sure your feedback is shared with the team as we keep reviewing how those post-purchase offers are shown. I hope the pillow turns out to be a great fit for you once it arrives. Best regards, Joan Torres Derila Customer Care Manager
Hi Katherine, It’s great to hear you’re enjoying the discounts with Derila. I’m really glad they’ve added extra value to your experience with us. Thanks for sharing your thoughts and for the 5-star review. Best regards, Joan Torres Derila Customer Care Manager
Hi Nora, Reading your review really made my day – I’m glad to hear you’re having great fun with your Derila purchase. It means a lot that you took a moment to share this and spread some positivity about your experience. Thanks again for choosing Derila. Best regards, Joan Torres Derila Customer Care Manager
Hi Joel, I’m really glad to hear you found it easy to purchase your items with Derila. A smooth checkout is something I care a lot about, so it’s great to know this matched your experience. Thanks for taking a moment to share this and for choosing Derila. Best regards, Joan Torres Derila Customer Care Manager
Hi Edith, Reading your review made my day – I’m really glad to hear you found everything simple and efficient with Derila. That’s exactly the kind of experience I want our customers to have. Thank you for taking a moment to share this and for your trust in us. Best regards, Joan Torres Derila Customer Care Manager
It’s a good pillow. We use silk cases.
Hi, Reading your review made my day – I’m really glad to hear you’re enjoying your Derila pillow, and it’s great to know it works well with your silk pillowcases too. Thanks for sharing your experience and for the 5-star rating, it really means a lot. Best regards, Joan Torres Derila Customer Care Manager
Heard that this product was a great pillow,but the order process was a little confusing
Hi Nancy, Thanks for taking the time to share your review and for giving Derila a try. I'm glad you’d heard such good things about the pillow. I also appreciate you pointing out that the ordering process felt a bit confusing. That’s not the experience I want for anyone, so I’ll make sure your comments are shared with the team as we keep working on making the website clearer and easier to use. Thanks again for your feedback and for the 4-star rating. Best regards, Joan Torres Derila Customer Care Manager
After having got the advice to use the PayPal account, I finally managed to compete my Purchase ✌️ I really need this type of Pillow, because as soon as I go to bed and try to adjust my current pillow for comfort, I find myself getting tension in my neck and a developing headache 🥴
Hi Erling, I’m really glad to hear you managed to complete your purchase and that the pillow feels like the right kind of support for your neck – it sounds like you’ve been dealing with a lot of discomfort at night. I appreciate you mentioning that you needed advice to get the payment through with PayPal. The checkout process should feel straightforward, so I’ll be sharing this with the team as we keep working on making ordering smoother for everyone. Thank you for choosing Derila, and I hope the pillow brings you the relief you’re looking for. Best regards, Joan Torres Derila Customer Care Manager
Product looks good, a little too much advertising on other products
Hi Bernadette, I’m glad to hear the product itself looks good to you. I also appreciate you pointing out the amount of advertising for other products. It’s helpful for me to know when this starts to feel like too much, and I’ll make sure your comments are shared with the team as we review how and when we show additional offers. Thanks for taking a moment to share this. Best regards, Joan Torres Derila Customer Care Manager
Hi Luis, I’m really glad to hear you found it very easy to place your order with Derila. Making the process simple and straightforward is exactly what I’m aiming for. Thanks a lot for sharing your experience and for the 5-star rating, it really means a lot. Best regards, Joan Torres Derila Customer Care Manager
Seems like a great product, but didn't like how you keep trying to sell extra products after you've made your decision to purchase the pillow.
Hi Ginaraye, I’m glad to hear the pillow itself seems like a great fit for you. I also appreciate you calling out the extra offers during checkout. The buying process should feel straightforward, not pushy, so your comment is really helpful. I’ll be sharing this with the team as we review how and when we present add-ons during the order flow. Thanks for taking the time to share this alongside your positive review. Best regards, Joan Torres Derila Customer Care Manager
216 reviews matching