Derila Pillow (derila.com) has a 4.4 out of 5 rating on OK.one, based on 216 user reviews collected here. It is listed under Home & Garden and its reputation is good. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I had written a review earlier. It was a misunderstanding on my part which was cleared promptly by the Derila team.
I have been using Klaudena products for sometime and I found them fantastic. The footrest pillow gives a lot of relief to your back and leg muscles when you are at your desk working. I had been using the Klaudena pillows for some time and I thought it was good and gave me relief in my neck and improved my sleep. One day I saw this advt. for Derila Ergo pillows I thought let me try it. It was a fantastic experience. I had never got such a peaceful sleep.
Reply from Derila Pillow2026-08-01
Hi Satish,
Reading your updated review really made my day. I’m glad the earlier misunderstanding was cleared up quickly by the team, and even happier to hear how much you’re enjoying your Derila pillow.
It’s wonderful that, after already having good experiences with other ergonomic products, Derila still managed to make such a difference to your sleep. Knowing that you’re getting more peaceful rest is exactly what I hope for when someone tries our pillow.
Thank you for sharing your story and for trusting us after your first impression—it genuinely means a lot.
Best regards,
Joan Torres
Derila Customer Care Manager
Hi Sandhya,
It’s really nice to hear that you’re finding the pillows comfortable and that they’re working well for your neck and sleep. Knowing they’re helping you rest better genuinely means a lot to me.
I appreciate you taking a moment to share this and leave a review—it helps others feel more confident in choosing Derila too.
Best regards,
Joan Torres
Derila Customer Care Manager
Feedback should be taken after usage of product.
Pillow cover should have been free of cost with pillow.
It's like you order the food then realise that you have to pay for plate also.
So the first expression is that youst are taking your customer for a ride.
Reply from Derila Pillow2026-07-31
Hi Sarang,
Thank you for taking the time to leave a 4-star review and for already sharing such thoughtful feedback about your experience.
I understand your point about collecting feedback after you’ve had more time to use the pillow, and I also hear your concern about the pillow cover being an additional cost. Your “plate with the food” comparison is very clear, and it’s exactly the kind of insight that helps me review how we present and bundle our products so expectations are set from the start.
I’ll make sure your comments are passed on to the relevant team as we continue to refine both our product offering and how we communicate what’s included.
Best regards,
Joan Torres
Derila Customer Care Manager
A excellent product that I have used for several months now. Friendly, efficient service and good follow up.
Reply from Derila Pillow2026-07-31
Hi David,
Reading your review really made my day. I’m so glad to hear that Derila has been working well for you over several months and that you’ve found our service friendly, efficient, and attentive.
It means a lot that you took the time to share this experience and recommend us so warmly.
Best regards,
Joan Torres
Derila Customer Care Manager
I’m very hopeful that the Derila Pillow will work for me without using the cpap machine anymore. The site kept adding more products to purchase…didn’t care for that but I guess that’s what companies do to make more money. I pray I’ll be able to write back a positive comment that the Derila pillow is working for me. Then I will call this purchase an excellent investment and will recommend it to my friends.
Reply from Derila Pillow2026-07-31
Hi Judy,
Thank you for sharing your thoughts and for putting your trust in the Derila pillow – I really hope it brings you the comfort and support you’re looking for.
I also hear your point about the website adding extra products during checkout. That kind of upselling can feel a bit much, and your perspective is really helpful for me as I keep pushing to make the ordering experience feel clearer and more straightforward. I’ll be passing this on to the team for our ongoing reviews of the checkout flow.
I’d love to hear how you get on with the pillow over time, and I really appreciate you taking a moment to leave this review.
Best regards,
Joan Torres
Derila Customer Care Manager
I made a similar order 3 weeks back and no response
I made a similar order 3 weeks back and no delivery was made. When I tried to search with the order number online, the order showed as invalid. started thinking if this is scam or some intermediary is directing the ordered pillows elsewhere. Ordering again now hoping to get a prompt delivery.
Reply from Derila Pillow2026-07-30
Hi Ogilve,
Thank you for giving us another chance and for sharing how you felt about your previous order not arriving. I can completely understand why seeing an “invalid” order number and no delivery would make you doubt the process.
I’m glad you decided to place a new order, and I genuinely hope this one reaches you smoothly. I’ll be sharing your comments with the team so we can keep improving both tracking information and the overall ordering experience.
If at any point you feel something isn’t right with your current order, please reach out to me through our contact page so I can look into it with you: https://derila.com/contact-2 — just use the subject line “Trustpilot - Derila” and mention your review.
Best regards,
Joan Torres
Derila Customer Care Manager
I think just the constant use of it really helps. I also have bought the upgrade and the covers to raise my head by one inch and it seems to be working.
For me the experience has been really great!
Gregory K
Reply from Derila Pillow2026-07-30
Hi Gregory,
Reading your review really made my day. I’m glad to hear that regular use of your Derila, along with the upgraded version and the extra covers to raise your head, is working so well for you.
It’s great to know the overall experience has been really positive for you, and I’m grateful you took the time to share that here.
Best regards,
Joan Torres
Derila Customer Care Manager
I was skeptical, but this pillow improved my sleep quality starting on the first night. Prior to using this pillow I was averaging a sleep score around 40 with about 10 minutes of REM sleep. Since using this pillow, my sleep score average is around 60, with about 45 minutes of REM sleep. My amount of deep sleep has also improved significantly. I’ve been sleeping on it for a month now and I hope this improvement in my sleep quality continues. It has also reduced my snoring which allows me to sleep on my back for longer periods of time, which I prefer. Side sleeping is also better due to the head and neck support. I definitely recommend this pillow if you’re looking to improve your sleep quality.
Reply from Derila Pillow2026-07-30
Hi Joshua,
Reading how much your sleep has improved since using Derila really made my day. Those changes in your sleep score, REM, and deep sleep over just a month are remarkable, and I’m glad the pillow is helping both when you’re on your back and on your side.
It’s also great to hear that it’s reduced your snoring and let you sleep in the position you prefer for longer—comfort and proper support are exactly what I want our customers to experience.
I really appreciate you taking the time to share such detailed results and recommend the pillow. It means a lot that you chose Derila to support your sleep.
Best regards,
Joan Torres
Derila Customer Care Manager
I cannot rate pillow as it was never delivered to me. I am a senior citizen warning all that they claim to use DHL, USPS,and UPS for delivery. My delivery by speed x i never heard of claim to have my signature wich was forged because I wasn't home on Sunday 7/26 I received no calls,texts or emails. $152. Down the drain. After numerous contacts declined refund or reship. On fixed income be cautious of this delivery co. they use. Specify UPS or legitimate co. Lost a week of groceries pillow has become a PAIN IN MY NECK!! BEWARE!!
Reply from Derila Pillow2026-07-30
Hi Jorge,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience and the frustration you've faced regarding your delivery. I sincerely apologize for the inconvenience this situation has caused.
I've received your Trustpilot review and want to assure you that I'm looking into your concern as soon as possible. Please keep an eye on your email, as I'll be sending you updates regarding your case.
Thank you for your patience and for giving me the opportunity to address your concerns. I hope to resolve this matter for you as quickly as possible.
Have a great day!
Best regards,
Joan Torres
Derila Customer Care Manager
Maybe I read this wrong, but it seemed to me that ANY order would be eligible for the 70% discount, not only the 4 count. However, since I have stopped using my BPap, really wanting to throw it out the window, I want to try your product anyway.
Reply from Derila Pillow2026-07-30
Hi Ann,
Thanks for sharing your thoughts and for giving Derila a try, especially as you’re looking for an alternative to your BPap — I really hope the pillow brings you some much-needed comfort.
I also appreciate you pointing out the confusion around the 70% discount applying only to the 4-count option. Clear pricing and offers are really important, so I’ll make sure your comments are passed on to the team so we can review how this is presented on the website and avoid any misunderstanding in the future.
Thank you again for giving us a chance.
Best regards,
Joan Torres
Derila Customer Care Manager
Detailed info. Wasn't 5 star, because it didn't give all cover choices at once to choose from. Instead, I got the dust cover, and cooling cover, when I would've gotten the last one shown, but refused to buy 3 covers. So it was sleazy way of making extra sales, and I didn't get exactly what I wanted.
Now I hope the quality is as good as it claims to be. I'm shaky on trusting tge company now.
In fact after thinking this through, if I could take 1 star off my rating, it would be more accurately a 3 star rating.
Reply from Derila Pillow2026-07-30
Hi Kaye,
Thank you for taking the time to share such a detailed review and for giving us the chance to learn from your experience.
I’m concerned to hear how the cover options were presented at checkout. Choosing accessories should feel clear and transparent, not like you’re being nudged into extras you don’t really want. I’ve flagged your comments to the team so we can review how those choices are displayed and make that process more straightforward.
I also hear your hesitation about trusting the company now, and I don’t take that lightly. Your trust matters a lot to me, and feedback like yours is exactly what helps me improve how we communicate before and during purchase.
If you’d like me to look more closely at your order or talk through the options you were shown, you’re welcome to reach out via https://derila.com/contact-2 using the subject line: Trustpilot - Derila, and I’ll make sure your message is reviewed as a priority.
Best regards,
Joan Torres
Derila Customer Care Manager
After initially placing an order, and the "add on" bonus, it would be helpful if there was a way to ask a question (& then get an answer)...without the timer counting down the time.
I also believe it would be a superb shopping experience if all the bonus products were displayed below the pillows - NOT after the order is placed.
Reply from Derila Pillow2026-07-30
Hi,
Thank you for taking the time to leave a 4-star review and for sharing such thoughtful suggestions about the ordering experience.
I really appreciate your ideas about being able to ask a question without feeling rushed by the countdown timer, and about seeing all the bonus products clearly before placing the order. That kind of feedback is incredibly useful, and I’ll make sure it’s shared with the team as we continue refining our checkout and page layout.
Thanks again for helping us improve how Derila feels to shop with.
Best regards,
Joan Torres
Derila Customer Care Manager
Your product actually sells itself and I find your online site easy to use.
Reply from Derila Pillow2026-07-29
Hi Sandra,
Reading your review really made my day. It’s wonderful to hear that Derila is working so well for you and that you find our website straightforward and easy to navigate.
I personally pay close attention to how our customers experience both the product and the online journey, so your words mean a lot.
Thank you so much for choosing Derila and for sharing your experience.
Best regards,
Joan Torres
Derila Customer Care Manager
Ordering pillow was easy.
However, I do not like "offers" related to care and comfort popping up after I have completed my purchase.
You can-
1) Include accessories on same page with pillow.
2)Offer customer opportunity to purchase item(s) separately.
Reply from Derila Pillow2026-07-29
Hi Ava,
I’m glad to hear the ordering itself felt easy, and I really appreciate you sharing your thoughts about the post‑purchase offers. That kind of feedback is very helpful when I’m looking at how our checkout flow feels from a customer’s perspective.
Your suggestions about showing accessories on the main product page and giving a clear option to buy them separately make a lot of sense, and I’ll pass them on to our e‑commerce team for review as we keep refining the website experience.
Thanks again for taking the time to spell this out so clearly.
Best regards,
Joan Torres
Derila Customer Care Manager
Very easy to order pillow looking forward to using the pillow and see if it’s worth the money and helps with all the benefits it claims.
Reply from Derila Pillow2026-07-29
Hi Robert,
Thank you for taking a moment to share this review. I’m glad to hear the ordering process went smoothly, and I really hope the pillow brings you the comfort and benefits you’re hoping for once you’ve had some time to sleep on it.
Best regards,
Joan Torres
Derila Customer Care Manager
Better sleep certainly. I was disappointed in the marketing strategy to make me think I would be getting a discount if I ordered ,two pillows. Clearly, I would have paid the same price regardless of ordering one. Lots of deceptive practices on the check out page regarding covers etc. I recieved a shady phone call asking for my credit card number and further orders before the pillow arrived. I went through alot of worry that my card was compromised, so something fraudulent is happening at their call centres. But, thankfully, I actually eventually(weeks) received the pillow. It IS comforting but not a regular size, it looks bigger in the ads but it's fine.
Reply from Derila Pillow2026-07-17
Hi Tammy,
I’m really glad to hear you’re sleeping better and finding the pillow comforting. That means a lot to us.
At the same time, I understand your concerns about the checkout offers, pricing expectations, and the worrying phone call you received, as well as the wait for your order and the size feeling different from what you expected. That’s not the kind of overall experience we want for you. I truly appreciate you being so detailed and honest about it. Feedback like yours is very important as we keep working on clearer communication in our marketing and checkout process, and on improving how our partners interact with customers.
If you ever have any questions about an order or communication you receive, you can always reach our customer service team directly here so they can look into it for you: https://derila.com/contact-2
Thank you again for giving Derila a chance and for sticking with it through the issues you faced.
Best regards,
Joan Torres
Derila Customer Care Manager
