Derila Pillow (derila.com) has a 4.4 out of 5 rating on OK.one, based on 216 user reviews collected here. It is listed under Home & Garden and its reputation is good. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hi Robert, Reading your review really made my day. I’m glad to hear you’re happy so far and looking forward to getting even better sleep with Derila. Thanks for taking a moment to share your experience and for the 5-star rating—it truly means a lot. Best regards, Joan Torres Derila Customer Care Manager
You do have a good product. One thing I forgot to mention is that the directions for how to use the pillow could be a little clearer. The reels show it being used from either side - top in one and bottom in another. Am I correct? The diagrams sent with the pillow are not as clear and they could be.
Hi Kim, It’s really nice to hear that you found the ordering process easy with Derila. I’m glad our website made things straightforward for you. I appreciate you taking a moment to share this, as it helps me see what’s working well in the customer journey. Thank you for choosing Derila. Best regards, Joan Torres Derila Customer Care Manager
I have this pillow for a neck problem and like it very much. I'm buying this one for my husband who has sleep apnea. CPAP was unwieldy and didn't help, so I'm going for proper neck alignment.
Hi, Reading your review really made my day. I’m glad to hear the pillow has been helping with your neck problem, and it’s thoughtful of you to get another one for your husband to support his sleep as well. I truly appreciate you sharing how you’re using Derila in your home—it’s insight like this that helps me understand what really matters to our customers. Thank you again for choosing Derila and for taking the time to leave this review. Best regards, Joan Torres Derila Customer Care Manager
Easy to order, price is good, very detailed.
Hi Rich, Reading your review really made my day – I’m glad the ordering process felt straightforward, the pricing worked for you, and the information provided was clear and detailed. I appreciate you taking a moment to share this experience and leave a 5-star rating, it truly encourages me and the whole Derila team. Best regards, Joan Torres Derila Customer Care Manager
Hi Lance, It’s great to hear that you found the ordering process easy – that’s exactly the kind of experience I want our customers to have with Derila. I really appreciate you sharing this and giving us a 5-star review. Thanks for choosing Derila. Best regards, Joan Torres Derila Customer Care Manager
I’m a little upset that I couldn’t change my order 5 minutes after it was placed. Now I have to send something back as soon as I get it.
Hi Rheta, Thanks for taking the time to leave a review and for the 4 stars. I understand why you’d feel frustrated not being able to adjust your order so soon after placing it, especially when you now have to deal with sending something back. That’s not the kind of experience I want you to have with us. I’ll be sharing this with the team as we continue reviewing how our ordering and changes are handled right after checkout. I really appreciate you pointing this out so clearly. Best regards, Joan Torres Derila Customer Care Manager
Hi Larry, I’m really glad to hear you found the site easy to navigate. Making the ordering process straightforward is something I care a lot about, so it’s great to know that came through in your experience. Thanks for taking a moment to share this and for your 5-star review. Best regards, Joan Torres Derila Customer Care Manager
Easy to fill the order and good discounts
Hi Susan, I’m really glad to hear that placing your order was straightforward and that you were happy with the discounts you found. That’s exactly the kind of smooth experience I want our customers to have. I truly appreciate you taking a moment to share this—it means a lot. Best regards, Joan Torres Derila Customer Care Manager
I purchase it just want to try your products see whether it actually will improve my sleep. Hope it will work out. Thanks.
Hi Stephen, Thanks for taking a moment to leave a review and for giving Derila a try. I really hope the pillow helps you sleep more comfortably and that you start to notice a positive change soon. If you ever have any questions about getting the best results from your pillow or need assistance in the future, you can always reach me and my team at https://derila.com/contact-2. Best regards, Joan Torres Derila Customer Care Manager
I previously purchased this pillow and it significantly improved my chronic neckpain.
Hi, I'm really glad to hear the pillow has helped ease your chronic neck pain – that kind of improvement is exactly what I hope for when someone tries Derila. I also notice you chose a 3-star rating, which tells me there’s still something that didn’t quite feel right overall. If there’s anything that held you back from rating your experience higher, I’d genuinely like to understand it so I can share it with the team and keep improving what we do. Thanks for taking the time to leave a review and for giving Derila a try again. Best regards, Joan Torres Derila Customer Care Manager
Hi Hurcinio, I’m really glad to hear that buying from Derila was easy for you. A smooth checkout is something I care a lot about, so it’s great to know that came across in your experience. Thank you for taking the time to share this and for the 4-star rating. Best regards, Joan Torres Derila Customer Care Manager
The added charges of other things to buy!
Hi Suzanne, I can see why the extra offers and add-ons during checkout left you unhappy, especially if they made the process feel confusing or pressured. That’s not the feeling I want you to have when ordering from Derila. I personally take this kind of feedback seriously and I’d like to review what happened on your order page so I can understand exactly where things didn’t feel clear for you. I’ve sent a request for more information through Trustpilot so we can go into this in more detail. You can also reach me via https://derila.com/contact-2 using the subject line “Trustpilot - Derila” and mention your review so I can find it quickly and take a closer look. Best regards, Joan Torres Derila Customer Care Manager
I’m so excited to get my pillow, I’m a side sleeper and I trust your engineering and design. Let’s see how it goes. It was super easy to order and I appreciate your efforts for the greater good!
Hi Scott, Reading your review genuinely made my day. I’m really happy to hear that ordering was smooth and that you feel confident in the design and engineering behind the pillow, especially as a side sleeper. I truly appreciate you sharing this before you’ve even received the product—it means a lot that you’re already placing your trust in Derila. I hope the pillow lives up to your expectations and brings you many comfortable nights of sleep. Thanks again for choosing us and for your kind words. Best regards, Joan Torres Derila Customer Care Manager
Neck pains significantly better. Would highly recommend. Only minor issue would be that the memory foam can get warm in the current summer heat wave.
Hi Ritabrata, I'm really glad to hear your neck pain has improved and that you'd recommend Derila – that means a lot. I also appreciate you pointing out that the memory foam can feel warm during the heatwave. Warmer nights can definitely make any foam pillow feel a bit toasty, and feedback like yours is really helpful as I keep sharing real-life experiences with our product team. Thanks again for taking the time to write this review. Best regards, Joan Torres Derila Customer Care Manager
Hi Vivek, It’s great to hear that you found the ordering process simple and straightforward. That’s exactly the kind of experience I want our customers to have from the very start. I really appreciate you sharing this and leaving us a 5-star review. Best regards, Joan Torres Derila Customer Care Manager
Had a tough time with ordering. It seemed the web site ordered more than I wanted. I had to call in to cancel the extra items the web site ordered that I did not want.
Hi, Thanks for sticking with your order and for leaving a 4-star review. Ordering should feel clear and straightforward, so I can understand how frustrating it must have been to feel like the website added more items than you intended. I’ll be sharing your experience with our e-commerce team so they can review how the cart and quantity selection work and make things more intuitive. I really appreciate you taking the time to point this out. Best regards, Joan Torres Derila Customer Care Manager
Hi Dau, I appreciate you taking the time to leave a review and share this. I hear you on the number of advertisements—it can definitely feel like too much at times. I’ll make sure your comments are passed on to the marketing team as we keep working on finding a better balance in how we communicate with customers. Thanks again for your honest feedback. Best regards, Joan Torres Derila Customer Care Manager
Hi Mark, I’m really glad to hear that the pillow is helping with exactly the issues you were looking to solve. That’s exactly the kind of impact I hope our products have. Thank you for sharing your experience and for rating us 4 stars—it really means a lot that you took the time to write this. Best regards, Joan Torres Derila Customer Care Manager
BEWARE! This company doesn’t honour their return promised. I have been chasing them for a refund for 10 months now . I think they want to wear me out, but I am determined to keep at them.
Hi, What stands out to me in your review is how long you’ve felt you’ve been waiting for your return to be honoured, and I can see why that would leave you feeling worn down and unhappy with Derila. I want to personally look into what happened here and review your case in detail. To do that properly, I’ve just sent you a request for more information through Trustpilot so you can reply privately there with the details I need. If it’s easier, you can also get in touch with me via our contact page: https://derila.com/contact-2. Please use the subject line “Trustpilot - Derila” and mention this review so I can quickly find and prioritise your case. If you’re in the United Kingdom, you can also call our support team at +442080891401 and reference your Trustpilot review so I know it’s you when I review the case. Best regards, Joan Torres Derila Customer Care Manager
216 reviews matching