Communication was great
Communication was great, and everyone was very helpful
Reply from DHX-Dependable Hawaiian Express2026-06-16
Mahalo Nui Loa! This is wonderful to hear!
About DHX-Dependable Hawaiian Express
Data updated- Website
- dhx.com
- Category
- Business Services
- Location
- United States · Rancho Dominguez
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 40% (2/5)
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Is DHX-Dependable Hawaiian Express legit?
DHX-Dependable Hawaiian Express (dhx.com) has a 4.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 40% of negative reviews. Last updated 2026-08-10.
What people say
Notification of availability was…
Notification of availability was timely, pickup was easy, and materials were intact. Personnel were professional.
Reply from DHX-Dependable Hawaiian Express2026-06-16
Thank you for your feedback! This is great to hear! We appreciate your business and support!
Always dependable
Always dependable, for sure!
Reply from DHX-Dependable Hawaiian Express2026-06-15
Mahalo Nui Loa! We appreciate your support!
Ease access to customer support.
Easy access to customer support.
Reply from DHX-Dependable Hawaiian Express2026-06-12
Thank you for the feedback! We appreciate your business!
The delivery was right on time
The delivery was right on time. Requested an early delivery and DHX accommodated us. They even brought their own equipment to off-load the freight. Very satisfied with the service.
Reply from DHX-Dependable Hawaiian Express2026-06-12
Mahalo Nui Loa! This is wonderful to hear! We appreciate you!
Amy Kinimaka helps me all the time with…
Amy Kinimaka helps me all the time with my shipping quotes. She and her team really helps me to give correct billing to my customers when shipping from anywhere. David Yoshikawa with Alexander Brothers, LTD
Reply from DHX-Dependable Hawaiian Express2026-06-12
Thank you for your feedback! We appreciate your business and support!
The communication is horrible....I need…
The communication is horrible....I need to send 2nd and 3rd requests for updates. I could only get updates related to my delivery in Hawaii when I called...no responses by email. Only Sal Campos in LA is doing good work. He seems to care and is helpful when I get him on the phone.
Reply from DHX-Dependable Hawaiian Express2026-06-12
Thank you for bringing this matter to our attention. Upon review, we confirmed that the delay in responding was not consistent with our established communication standards. Timely responses and proactive communication are fundamental components of our customer service protocol and are expectations we hold across our organization. We have addressed this matter directly with the personnel involved and have reinforced these expectations with the broader team to ensure that customer communications are handled promptly, proactively, and professionally. We value your feedback and appreciate the opportunity to review our processes and strengthen our commitment to providing exceptional service.
Top notch service and communication as…
Top notch service and communication as always.
Reply from DHX-Dependable Hawaiian Express2026-06-09
Thank you for your business and support!
The Worst
I would never choose to use this shipper. However, some companies we order through use them and every time I know I am in for a headache. They are always unprofessional in their communication. They act as though inquiring about your shipment is an inconvenience to them. I work at a university and have been contacted about deliveries that do no belong to me. Not because my name was on the package but I am one email in a list of an entire university of emails that they had on file. When I said the package was not mine I was concerned whether or not they would even make an attempt to figure out who it belonged to so I made my best effort to locate the correct person for them (like calling the phone number on the shipping label as opposed to emailing a random person- something they should have done). Delivery drivers do not know where to deliver to and do not put much effort into actually finding it out. I am amazed as to how they stay in business.
Reply from DHX-Dependable Hawaiian Express2026-06-17
Thank you for taking the time to share your feedback. We sincerely apologize and regret that your experience did not meet the standards we strive to uphold. Your review was elevated and carefully reviewed by our leadership team. With respect to the shipment inquiry, our records indicate that your contact information had previously been associated with shipments for your institution and had proven helpful in resolving delivery issues when recipient information was unavailable. However, we recognize that organizational contacts may change over time, and we have reviewed and reinforced our procedures accordingly. We have also reviewed the concerns regarding delivery coordination and recipient identification. Our processes are designed to ensure that reasonable efforts are made to identify the appropriate recipient and delivery location. The matters raised in your review have been addressed with the appropriate teams as part of our ongoing commitment to continuous improvement. We appreciate your feedback and the opportunity to review and strengthen our processes.
Great service and communication
Great service and communication - Thanks John and Natasha.
Reply from DHX-Dependable Hawaiian Express2026-06-04
Mahalo Nui Loa!
Driver called me half hour before…
Driver called me half hour before delivery as requested. Driver was polite and very helpful.
Reply from DHX-Dependable Hawaiian Express2026-06-09
Thank you for your feedback! We appreciate it!
Outstanding Kama'aina Customer Service
Working with DHX Account Executive, John Takizawa, who provided professional, friendly, and kama'aina customer service made this an overall outstanding experience. John was responsive, timely, and provided us with a competitive shipping rate. Mahalo piha!
Reply from DHX-Dependable Hawaiian Express2026-06-15
MAHALO NUI LOA! This is wonderful to hear! We appreciate your business and support!
Follow-up was consistent with Barbara
Reply from DHX-Dependable Hawaiian Express2026-06-02
Thank you for your feedback!
DHX team is very informative about current and future market changes / improvements.
DHX team is very informative about current and future market. They are also extremely helpful and responsive when there are any questions, concerns or needs. Truly appreciate all their support.
Reply from DHX-Dependable Hawaiian Express2026-06-04
Thank you so much! This is absolutely wonderful to hear! We appreciate your business!
Nothing
Nothing, we have not received the package as of 5/28.
ALWAYS GREAT!
Reply from DHX-Dependable Hawaiian Express2026-06-02
Thank you for your business and support!
Always dependable
Always dependable Always Aloha with customer service!
Reply from DHX-Dependable Hawaiian Express2026-05-19
Thank you so much! We appreciate you!
DHX is amazing!!
DHX is very dependable and are very great at communication. The DHX is the best!!
Reply from DHX-Dependable Hawaiian Express2026-05-19
Mahalo Nui Loa! This is amazing to hear! We appreciate your business and support!
ALWAYS DEPENDABLE
Reply from DHX-Dependable Hawaiian Express2026-05-15
MAHALO NUI LOA!
Great service and generator receives on…
Great service and generator receives on Kauai as expected.
Reply from DHX-Dependable Hawaiian Express2026-05-12
Thank you for your feedback!