Marketing but not service
High-quality spices, and I appreciate their support of local farmers. What I am giving only three stars for is the customer experience. I was placing an order that was left abandoned because I was looking for specific things that I could not find. They were quick to email me about finishing my order, but when I responded asking about what I was looking for I got a Robo answer that was of no help. I felt that the whole image of a small business, their "story" and "personal interactions" with you, is just marketing. I say this because I have interactions with another business bigger than them that provide me fresh fish, and they will actually read my emails and respond within a day or two. That's why they have my business.