Digi

Yusra YusofMalaysia · 1 review · Posted 2021-12-10

DONT USED DIGI !

i was a once love to used digi untill i turn to be someone who hate this telecommunication so bad. i change my line to celcome since digi give me hard time to get internet. it's been a week digi keep play say will proceed , success and still need to wait. if my number not that important i wont jump and just buy a new number on celcome but i need my number but digi was really funny untill now haven't fix my problem ! to anyone out there stay awhile from this snail tele line !!!

I need to switch my line to others

I need to switch my line to others. I have been loyal to Digi for ages. I cannot tolerate the snail paced speed.. from bad to worst. I used my speed test master apps to test Digi's data speed. It shows Less than 5mbps. If there is a choice I will give Digi a minus five star. Anyone please don't subscribe Digi. The customer service went missing for past two days 26th and 27th October 2021. No one is answering at all

Digi app not working for past 2…

Digi app not working for past 2 days...internet slow..one of the worst service ever... gonna change to another provider as soon as my internet monthly package over.

This internet is trash

DON'T USE DIGI YOU'LL REGRET IT

I terminated my Digi broadband line in 2020 and also my digi mobile plan even earlier ahead because their plans were so expensive and yet had such horrible connections. I had fully paid up on the day of termination. However my termination with Digi caused so many problems, including having forced to go their their service centre which was a city away multiple times just to cancel. And like the others, bill collectors hired by Digi kept calling & informed me I owed Digi unpaid bills. After I properly informed them that I have canceled and even went to the service centre once more to reaffirm, they continued to call with different phone numbers day and night. Even after blocking some of their rude callers, they continued to call with other mobile lines. I finally couldn't stand it anymore and paid the remaining amount that 'I haven't paid' according to them. At the very same day after I paid, I received automated calls spamming me again about unpaid bills. Honestly, don't even get digi they are unprofessional, unethical and to top it off, even their services and connection aren't as good compared to even Umobile. And I'm speaking from experience after having tried out the both of them for years.

This is the worst telecom i ever used

This is the worst telecom i ever used. Bad service, slow internet and unstable gaming ping. Stutter in-game is common and pretty annoying. Don't get fooled by 'cheap price high speed internet'. It stable for the first month but not for the rest. I should think twice before wasting my money on this crappy service. 1/5

Karen WongkaMalaysia · 1 review · Posted 2021-04-21

DIGI - Worst Customer Service - Very Bad Review

I terminated my Digi line in 2014, because my mobile data plan did not work/no signal for many months, I had fully paid up on the day of termination. In 2016, bill collector hired by Digi called & informed me I owed Digi unpaid bills. I sent proof I had fully paid up & already terminated the line. 2017, I wanted to apply a new line with Maxis, but was told I was blacklisted & reason was Digi. Since then I had made trips to Digi Centre at Sunway Pyramid & called & emailed many many many times to Digi, but Digi NEVER responded, and I am still blacklisted. Today 21Apr2021, I went to Digi facebook & left a comment to complain, but my facebook post was immediately REMOVED by Digi. This is how Digi treat customer or excustomer. It does not even deserve 1 star.

Miserable attitude to clients' appeals and inconveniences

I have wrote on Digi facebook page about inconveniences of using Digi and... This company disgracefully blocked my comments on their Facebook page. Though, let me tell people here that their mobile Internet is not even close in terms of speed and pings to have convenient video calls and using a mobile as a hotspot to work from a laptop. What is more, they not give a f*** bout their clients' inconveniences, overcharging and feedbacks. They simply block them and trying to pick up new clients on the market. Quite a miserable attitude to customers!

Terrible telecommunications provider

Terrible telecommunications provider. Have tried to cancel an account for the last 6 months or so. Someone else used my details to start the account. Even though they say its cancelled over the phone, they keep sending my bills each month. I’ve reported the account to the police but they still refuse to cancel the account.

Bad in solving customer's problem.

Customer service via hotline was good but they weren't able to solve the problem i encountered until one month after and even then explanations given weren't to the point. Furthermore the Kuching branch customer service was far worse, took nearly 2 hours for my turn and worse of were the staffs that weren't even friendly. Im a customer for 18 years and Im truly disappointed. Digi no more.

Terrible SIM service for internet

Terrible SIM service for internet. They steal the internet data and force you to top-up, even though you have not used it all. Stay away.