Discova is a leading destination management company with a solid presence across East, Southeast, and South Asia. We specialise in providing comprehensive travel solutions tailored for B2B partners, ensuring seamless experiences from start to finish. Our extensive regional expertise and deep local connections enable us to craft bespoke itineraries that cater to diverse client needs, from leisure travel to corporate events and educational tours.
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Discova (discova.com) has a 4.7 out of 5 rating on OK.one, based on 77 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 25% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-10-24.
We spent a lovely day touring Ubud with our very knowledgeable guide 'Eric' and our driver 'Hendra' they both went above and beyond to make our day memorable and special ,we have used Discova during our time in Bali for airport/hotel transfers and for other tours we cannot recommend them highly enough.
We will definitely be recommending Discova to friends and family who will be visiting Bali in the near future and Eric and Hendra are great ambassadors for Discova also a quick mention of Alit who responded quickly and helpfully to any requests or questions we had.
We did three guided tours around Bali with Witri as our guide and Zain as our driver, and they were great!! We learned somuch about the culture and the places we visited. Everything went smoothly with the booking and organizing trough our hotel and the planing of the activities. Even waiting on the traffic jams was fun with them and we could chat about so many things! Can only recommend Witri and Zain!
We had a lovely day with this being our second experience with Discova. Utama and Budi were fantastic and allowed us to be flexible on a 3 waterfall trip making the most of our day with stop offs. Time was never mentioned and as a family we had time and understanding to change and dry off and get plenty of pictures. Utama and Budi are a credit to Discova and the knowledge and information really gave us as a family an understanding of Bali culture and living during our day. A nice lunch and cold drinks on the bus made everything an enjoyable experience
Bali great, Discova guide and driver just as good. We booked a Bali tour through travel agency Tourcompass and their ground operator was Discova. Through 10 days of touring, staying at four locations, we had absolutely no issues. The tours were organised well and every day started on time. Our guide Made Suardana was very informative and spoke excellent English.
We had two experiences booked through our travel agent with Discova, and both fell well below expectations — nothing like what Discova promotes. From the very beginning, the tours were poorly managed: the guides gave little to no introductions, transport was unsafe, and the overall organisation was the worst we’ve ever experienced. We’ve travelled extensively throughout the region and can honestly say our trip to Bali was the most disappointing because of these tours.
I strongly advise customers to beware — what you are promised will not measure up to the reality. We raised detailed feedback with Discova, highlighting over 20 areas where the tours were misrepresented, yet we were told our expectations were “unrealistic” and that they saw no operational failures. This response shows a complete lack of accountability and concern for customer safety or satisfaction.
Based on our experience, we will never use Discova again. Our travel agent has also confirmed they will not be recommending Discova to NZ or AU clients going forward.
Sugi, our guide, was very friendly and accommodating. It was unfortunately raining for our tour, but we had umbrellas, and there were enough breaks in the rain to enjoy both temples, the monkey forest, and a little coffee shop in Bali.
muki our guide was great,he was informative and let us ask plenty of questions about our day with him.
He also offered us various stops and experiences while going to our final destination.
He was basically on call all afternoon and drove us to our door when the day was over.
We will definitely use Discova again.
We had an all day trip Ubud Tour and Ricepadi, had a great day with Utama, lovely temple lots of history provided, water fall and then lunch at Abian Desa was amazing.
Reply from Discova2025-08-16
Hi Brereton, Thank you so much for your wonderful review! We're thrilled to hear you had a great day exploring Ubud with Utama. It sounds like a perfect day, from the history at the temple to the amazing lunch at Abian Desa. We'll make sure to let Utama know his efforts made your day special. We look forward to your next adventure with us!
We had a great tour experience with Discova. The tour was complete and the guide Yadnya has been very friendly and professional. A big thanks to him and our driver Ramdani !
Reply from Discova2025-08-16
Dear Gregory, Thank you so much for sharing your wonderful experience!
We are thrilled to hear that you had a great and complete tour with us. It's fantastic to know that Yadnya's friendly and professional service, along with Ramdani's driving, made your trip special. They are both valuable members of our team, and we will be sure to pass on your big thanks to them.
We hope to have the pleasure of welcoming you on another Discova adventure in the future!
Ubud &rice fields tour, was fantastic tour guide and driver on top of everything.
They both were very helpful experienced at what they did.
Reply from Discova2025-08-16
Hi Greg, Thank you so much for your wonderful review! We're delighted to hear you had a fantastic time on the Ubud & Rice Fields tour.
It's especially rewarding to know that our guide and driver made your experience special with their helpfulness and expertise. We will be sure to pass along your kind words to the team.
We appreciate you choosing us and hope to see you again on another adventure soon!
Our driver and guide shandy were fantastic, we had a great experience and felt so comfortable and valued, will definitely use them again 5 star plus
Reply from Discova2025-06-28
That's wonderful to hear! We're thrilled that Shandy provided you with such a fantastic experience and made you feel comfortable and valued. It's always our goal at Discova to ensure our customers have memorable and positive trips.
We look forward to welcoming you back again soon!
We went to see The Erawan Museum and Ancient city tour in June 2025 with Khun Olivia. She was very friendly and helpful, we really enjoyed our tour with Discova team members. Thank you Discova to pick up from the Bangkok airport and drop off to the Bangkok airport. 🌹
Reply from Discova2025-06-28
Thanks so much for your fantastic review! We're thrilled to hear you had such an enjoyable experience on your Erawan Museum and Ancient City tour with Khun Olivia in June 2025. It's wonderful to know she was friendly and helpful, and we're especially glad our team could assist with your airport transfers in Bangkok.
We really appreciate your kind words and look forward to welcoming you back on another Discova tour soon!
Our Phuket islands tour was awesome. We left and first went to ice cream caves. Then onto James Bond island. Great sights and fantastic photo ops. From there we continued to the floating village where we were able to have a game of soccer with the local kids on a floating soccer field. Later we were treated to a sumptuous dinner before continuing on to see the bioluminescence at our final stop. Boat crew were amazing as was our guide Jimmy. Thanks for a great day out.
Reply from Discova2025-06-28
That sounds like an absolutely incredible day! We're thrilled to hear you had such an awesome experience on your Phuket islands tour.
It's fantastic that you enjoyed the Ice Cream Caves, James Bond Island with its great sights and photo opportunities, and especially the unique experience of playing soccer with the local kids at the floating village. A sumptuous dinner and the breathtaking bioluminescence sound like the perfect way to end such a memorable day.
We'll be sure to pass on your kind words to the boat crew and especially to Jimmy, your guide. They'll be delighted to know their efforts made such a positive impact on your day out.
Thanks for sharing your wonderful feedback! We hope to see you again for another great adventure.
I did the Hanoi’s History Unveils tour with my guide Hung, excellent program and Hung was a great communicator with a fantastic knowledge of the history of Vietnam, he’s a thorough professional, as have the other tour guides been from Discova, can’t recommend the company and people highly enough
Reply from Discova2025-05-19
Thank you so much for your generous feedback, Carole. We're thrilled to hear you enjoyed the Hanoi’s History Unveils tour and that Hung impressed you with his communication and deep knowledge of Vietnam’s history. We're equally grateful for your continued trust in our team at Discova. It means a great deal to know that our guides have consistently delivered meaningful experiences. We hope to welcome you again on another unforgettable journey! - Discova Customer Experience Team
I had a wonderful experience on the Highlights of Hanoi Shared with my tour guide Sunny, he has so much knowledge and expertise and is happy to share it with you so I had a much bigger understanding about the history of Hanoi.
I thoroughly recommend him.
Reply from Discova2025-05-19
Hi Carole! Thank you for your kind words and for sharing your experience on the Highlights of Hanoi tour. We're delighted to hear that Sunny made your visit memorable with his knowledge and enthusiasm. He truly takes pride in helping guests connect with the rich history of Hanoi. We’ll be sure to pass on your lovely feedback to him. We appreciate your recommendation and hope to welcome you on another Discova journey soon!
Absolutely amazing experience touring Bali with Joe and Artha. Joe was our guide and his English was excellent (better than most back home) — clear, friendly, and full of great insights. He made everything easy to understand and added so much local knowledge and personality to each stop, including the stunning waterfall, the fascinating Monkey Forest, and the beautiful coffee plantation.
Artha was our driver, and he was incredible behind the wheel. Bali’s traffic can be chaotic, but Artha navigated it all flawlessly—without even needing google maps. His knowledge of the roads and shortcuts was seriously impressive, and he made the whole journey smooth and comfortable in amongst the chaos of Bali’s roads.
Both Joe and Artha were professional, warm, and genuinely enjoyable to spend the day with. I highly recommend them to anyone visiting Bali and looking for an authentic, stress-free tour with a great company (Discova). Thanks again, guys.
Reply from Discova2025-05-19
Thank you so much for your positive review, Jason. We're delighted to hear that your day tour to Ubud was such a memorable experience. Joe and Artha are true gems on our team, and we're thrilled that their professionalism, local knowledge, and warm personalities made your journey both insightful and stress-free. Your kind words mean a lot to us at Discova, and we’ll be sure to share your feedback with them. We hope to welcome you back for more Bali adventures in the future!
We did the the tour of the Garuda wisnu Kencana cultural park and the kecak dancers
Unfortunately our guide although very nice talked extremely fast and was very difficult to understand,. We were very disappointed at the cultural park as we had very little time to look at everything and read the signage and would have loved to buy a souvenir, but we were ushered very quickly back to the car, only to wait almost three hours before the dancers began
I am sure our guide was very knowledgeable but we felt very rushed which spoilt our day.
Reply from Discova2025-05-05
Dear Ann,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience at Garuda Wisnu Kencana Cultural Park and the Kecak Dance performance felt rushed and did not meet your expectations.
While we're pleased to hear that your guide was kind, we regret that the pacing and communication impacted your overall enjoyment of the tour. Your comments regarding the limited time at the cultural park and the long wait before the show are valid, and we understand how this could have affected your day. We’ll be reviewing this experience with our local team to ensure we better balance the itinerary and allow guests the time to fully appreciate each stop.
We value your feedback, and it will help us improve how we design and deliver our tours moving forward. Thank you again for bringing this to our attention.
Warm regards,
The Discova Team
Last Oct 10,2024 around 1:10am we arrived Kuala Lumpur, our flight was not delayed, but when we pick up our luggage it was missing so we were looking for it and went to the customs maybe just 15-20 minutes before we get out the main arrival entrance and it was very quiet only 2 man waiting with the names but our name was not there, also before taking another transport a lady whose helping all the passenger looking for their pick up help us and even got our itinerary and contact your end, but she said no one is picking up, also I tried 2 numbers as attached but I got only an answering machine , that I didn’t wait because it will cost me more money from my roaming, as I said to you, if your client confirm their coming they should wait at least until all the passenger on that flight left or ask some airport security to make sure that everyone ifs gone, or give us a call or message or email to confirm, as you can see in my calls that was 2:46am we’re still in the airport. My husband contact number at that moment is not contactable because he’s having problem with his roaming, but I tried ringing, we paid the person took us in the Oasia hotel for 350 ringgit, and asking for refund, all my testimony to them is not acceptable very bad experience to us and ended up nothing. So if you find a pick up make sure to ask them to wait until the last person out who knows there’s a problem in the custom. And if it’s not contactable find a way of all sort of information you can have before they go.
Reply from Discova2025-01-07
Hello Mary,
Please accept our sincerest apologies for the delay in responding to your feedback. We are deeply sorry for the bad experience during your arrival in Kuala Lumpur and the subsequent challenges with your pick-up service.
Please know that this experience does not reflect the high standard of service we strive to provide, and we truly regret the frustration it caused. We take your feedback seriously and will be thoroughly investigating the circumstances surrounding this incident to ensure it does not happen again.
We would appreciate the opportunity to address your concerns directly. Please reach out to us at [email protected] so we can discuss your experience further and work toward a resolution.
Thank you for bringing this to our attention, and we hope to make things right.
Best Regards,
Rocky
Discova Customer Experience Team
My wife and I who are both in their nineties decided to take the East Bali tour, the driver who goe's by the name Sony and the guide we called Quack Quack because of her constant talking never left my wife alone for one moment and the sense of humor these two had was a breath of fresh air. Sony became my expert camera man who did all my filming for me, nothing was too much trouble for these two.
In conclusion this would have to be the best experience we have had since leaving Australia on the 17th of July.
Reply from Discova2024-09-10
Hi Gordon,
Thank you so much for your wonderful review! We're thrilled to hear that you and your wife enjoyed the East Bali tour. It’s heartwarming to know that Sony and "Quack Quack" made the experience so memorable and fun with their sense of humor and dedication. We're especially glad that Sony could capture those special moments for you.
We truly appreciate your kind words and hope that the rest of your travels have been just as enjoyable. Safe travels, and we look forward to welcoming you both on another adventure
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