DoFasting app (dofasting.com) has a 2.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. Opinions are polarized: 47% rate it 4 stars or higher while 50% give 1 star; The business has replied to 90% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
A
Anna Bond · 5 reviews · Experienced 2024-12-20 ·
★★★★★
SCAM. STAY AWAY.
Like many others on this page, I have been scammed by this company. I signed up for a 'free trial' which i immediately cancelled upon viewing the app. Despite that, they have taken over £160 from my account over the course of 9 months. I hadn't noticed until they took the most recent amount which prompted me to look back and realise what they have been doing. I contacted the company and was sent the following email back:
Thank you for reaching out to us. I hope this message finds you well, and I apologize for any confusion this may have caused.
Upon reviewing your account, I can confirm that you purchased a recurring 3-month DoFasting subscription on 2024-03-18. As clearly stated in your purchase confirmation, this subscription is set to automatically renew, which is why you are seeing the charge.
According to our Terms & Conditions, in order to cancel a subscription, a cancellation request should be sent to our email address at least 48 hours before the automatic renewal, or you can manually cancel it through the self-service option on our website. Unfortunately, we did not receive a cancellation request from you.
I understand that it’s easy to overlook such details, and I want to assure you that we are here to help. In light of the situation, I would like to offer you a partial refund of 25% for the most recent charge as a gesture of goodwill. Please let me know if you would like me to proceed with processing the refund.
Rest assured, I can confirm that your DoFasting assistant app subscription has been canceled, and you will not be charged for any future renewals. It’s important to note that you will still be able to use the app until the end of your subscription period, which is 2025-03-18.
I have replied to that email and yet now there is radio silence. I've raised this with my bank as fraud and will be taking it further to the relevant American/British regulators but i just wanted to warn everyone to stay well away from this company. I will be putting this same warning on every single online platform i can find in the hope I can prevent this happening to someone else.
EDIT - THE REPLY BELOW IS NONSENSE. I SENT 15 EMAILS YESTERDAY WHICH HAVE ALL BEEN IGNORED. INTERESTING THEY CAN REPLY TO THIS REVIEW BUT NOT TO MY EMAIL ASKING FOR MONEY BACK
Just further evidence that they are liars, scammers and THIEVES
Reply from DoFasting app2024-12-20
Hi,
We’re truly sorry to hear about your experience and understand how frustrating and upsetting this situation must be. We deeply regret any inconvenience caused and take your feedback seriously. If you’ve already replied to our email but haven’t received a response, please email us again at [email protected] to ensure we can address this matter promptly and resolve it for you.
Your concerns are important to us, and we’re committed to assisting you. Thank you for sharing your feedback, and we’ll do our best to make things right.
Best regards,
DoFasting Team
S
Susan Elwood-Penner · 1 review · Experienced 2024-12-14 ·
★★★★★
DO NOT SIGN UP WITH THEM
DO NOT SIGN UP WITH THEM! They continue to recharge you and won't let you cancel! You will be charged over and over! Horrible!!
Reply from DoFasting app2024-12-17
Hi,
We’re truly sorry to hear about your frustration and the trouble with canceling your subscription. Please email us at [email protected] so we can review your account and resolve this issue as quickly as possible. We’re here to help and ensure this gets sorted out.
Best regards,
DoFasting Team
Agree with everyone who says it is a scam. They charged me even after I cancelled and have proof of same. Do not sign up because they will continue to charge.
Reply from DoFasting app2024-12-10
Hi,
We’re sorry to hear about your experience and understand how frustrating this must be. Please email us at [email protected] so we can review your cancellation and assist you in resolving this matter. We take feedback like yours seriously and are committed to addressing your concerns.
Best regards,
DoFasting Team
L
Linda Baker · 1 review · Experienced 2024-11-30 ·
★★★★★
Great app for losing weight
The app has limitations, but with the integrated scale, it has been very instrumental in helping me lose weight and keeping it off for 2+ years!! I love the history it keeps and I highly recommend it (especially for the price)!!
Reply from DoFasting app2024-12-02
Hi,
Thank you for sharing your experience! We’re thrilled to hear the app and integrated scale have been instrumental in your weight loss journey and maintenance for over two years. It’s great to know you find value in the history feature and the overall price. Keep up the amazing work, and thank you for recommending us!
Best regards,
DoFasting Team
D
Dominique · 1 review · Experienced 2024-11-16 ·
★★★★★
DO NOT SIGN UP WITH THEM unless you to…
DO NOT SIGN UP WITH THEM unless you to pay them for not using their app.
I had written an email to cancel in August and they have charged me in August and they have now charged me again in November. This is despite them replying to say the subscription had been cancelled. This isn’t the worse part. They have an email account that isn’t mine, associated to my subscription. This is their response.
“To assist us in investigating this matter further, could you kindly provide a screenshot of the recent charge in question? Additionally, if there is another email address that may be linked to your account besides xxxx gmail account, please let us know”
Reply from DoFasting app2024-11-16
Hi,
We’re truly sorry to hear about your experience and the continued charges despite your cancellation. We understand how frustrating this must be and apologize for any confusion. Please email us at [email protected] so we can investigate this matter further and resolve it promptly. Your feedback is important to us, and we are committed to addressing this issue.
Best regards,
DoFasting Team
K
Kathrine · 7 reviews · Experienced 2024-10-24 ·
★★★★★
I have to write another one
I have to write another one.
After complaining and trying to get in touch with a real human for weeks, they are now saying I have a subscription, after telling me for almost a year they can not give any money back because I DONT have a subscription!
Be carefull, and never, NEVER have anything to do with these scammers!
Reply from DoFasting app2024-10-24
Hi,
We’re truly sorry for the confusion and frustration you’ve experienced, and we understand how upsetting this must be. If you still need assistance or have any unresolved issues, please email us at [email protected], and we will ensure to look into your account and resolve this matter as soon as possible. Your feedback is important to us, and we want to help.
Best regards,
DoFasting Team
I have no way to actually refer to what I purchased. I only subscribed to what I thought was a limited subscription and now I'm getting hit with $60 withdrawals! I can't do this! I am out of work with health issues and now that money I needed for my family is gone! This is disgusting! Please stay away from this app and all they are involved in!
Reply from DoFasting app2024-10-17
Hi,
We’re truly sorry to hear about your experience and understand how difficult this situation is, especially with your health concerns. This is not the experience we want for our customers. Please email us at [email protected] so we can look into your account and assist you in resolving this matter as soon as possible.
Thank you for sharing your feedback, and we’re committed to helping you.
Best regards,
DoFasting Team
J
Jaime Best · 1 review · Experienced 2024-10-11 ·
★★★★★
Stay away from Do Fasting
I wish I found these reviews before subscribing. Cancelled subscription before renewal and they still took my money. I cancelled my subscription 7 days before renewal and they claimed they didn't receive the request by then. So they've only cancelled my subscription after an email but will not refund my money. I can't even delete my credit card details. Do not subscribe to Do Fasting...they are a bunch of crooks!!!!
Reply from DoFasting app2024-10-13
Hi,
We’re very sorry to hear about your experience and understand how frustrating this situation must be. We apologize for any confusion regarding your cancellation. Please know that we take these matters seriously, and we want to assist you further. Could you please email us at [email protected] so we can look into your account and address this issue properly?
Thank you for sharing your feedback, and we’re committed to resolving this for you.
Best regards,
DoFasting Team
D
Dianna W · 6 reviews · Experienced 2024-09-26 ·
★★★★★
Great Experience
Not sure what everybody is referring to as scams but I paid a lifetime fee upfront, bought the DF scale and I am doing great.
Reply from DoFasting app2024-09-27
Hi,
Thank you for sharing your positive experience! We're glad to hear that you're doing great with the lifetime membership and the DF scale. If you ever have any questions or need assistance, feel free to reach out—we're here to support you on your journey!
Best regards,
DoFasting Team
M
Mary Holyoke · 1 review · Experienced 2023-09-24 ·
★★★★★
Do not use this app
Do not use this app it is an absolute garbage waste of money and they make it incredibly difficult to remove from autopay. They literally stole $400 from me.
Update 10/22/2024 - I have received an email saying that they are escalating my issue. We'll see what happens.
Reply from DoFasting app2024-09-24
Hi,
We’re very sorry to hear about your experience and understand your frustration. We have escalated your case, and our support team will be reaching out to you via email shortly to assist with resolving the issue and ensuring everything is addressed properly.
Thank you for bringing this to our attention, and we’re committed to helping you.
Best regards,
DoFasting Team
D
Dawn Weaver · 2 reviews · Experienced 2024-09-17 ·
★★★★★
Second review on DoFasting to their response to first
So I'll write a second 1 star review because my first one was replied to and I have no way of responding to what DoFasting said in their reply.
My first review was specifically on the Burnbox product I purchased -which is obviously partnered w DoFasting. Their reply was that DoFasting and Burnbox are two different things.
DoFasting is branded over all of the material. On every piece of it. I purchased Burnbox on purpose (immediately regretting it when it arrived). But then they AUTOMATICALLY signed me up for the DoFasting app and charged me without notice.
So DoFasting team, I emailed you a week ago asking that you please end my unwanted subscription as I don't even know how to do that on my own. I can't sign in because I never actually signed up. There's no way for me to end this stupid hideously scammy debacle unless you yourselves do it for me. Since you haven't had the professionalism to respond to my private email, I'm happy to keep putting you on blast here until you actually help me GET RID OF A SUBSCRIPTION I NEVER SIGNED UP FOR from a company that in your own words isn't even affiliated with you. What a goddamn laugh!!
I will continue leaving 1 star reviews until you finally respond to my emails. Thank you kindly.
Dawn Weaver
Reply from DoFasting app2024-09-18
Hi,
We apologize for the frustration you’ve experienced, and we understand your concerns regarding the Burnbox product and your subscription. While Burnbox and DoFasting are separate entities, we take your feedback seriously and want to resolve the issue you're facing with the unwanted subscription.
We’ve requested your contact information to reach out directly and ensure your subscription is canceled as soon as possible. Thank you for bringing this to our attention, and we will make sure to address your concerns promptly.
Best regards,
DoFasting Team
c
customer · 7 reviews · Experienced 2024-09-14 ·
★★★★★
Scam - no subcription taken out £62.00 for the 4th time
Very shocked to find £62 pounds taken from my account when i do not have a subtraction with this company/app/ i down loaded the app months ago, it was deleted very quickly and subscription cancelled. yet they have taken the subscription again. D not uses this app.
After a online chat, they have no record of my email address, i have not received any commutation form them, yet they have took £64 every 2 months.
Reply from DoFasting app2024-09-16
Hi,
We're sorry to hear about your experience, and we understand your concern. We have requested your contact information so that we can investigate this matter further and assist you in resolving the issue. Once we have your details, we will reach out to you promptly.
Thank you for bringing this to our attention,
DoFasting Team
J
Jennifer Milligan · 1 review · Experienced 2024-09-05 ·
★★★★★
DO NOT USE...
DO NOT USE.... I thought I had cancelled this subscription. I have an email stating it was cancelled and they continue to take money out of my account. Like the other reviewers do not use or sign up with this company.
Reply from DoFasting app2024-09-05
Hi,
We're sorry to hear about your experience, and we understand how frustrating this situation must be. We have requested your contact details on Trustpilot so that we can look into this matter and assist you promptly. Once we receive your information, we will reach out to resolve this issue.
Thank you for bringing this to our attention,
DoFasting Team
They stole money out of my account
I send them a cancellation after a few days , but for months they kept taking money , My crédit card company block then they call me to tell me what was going on, till this day they will not give me my money back, do not give this company any of your money
They are hard up for money , so they will give you every story and will not give you your fund back, horrible company
And also too expensive for what they tell you .
Reply from DoFasting app2024-09-05
Hi,
We're sorry to hear about your experience, and we understand how upsetting this situation must be. We have escalated your case to our team, and we will be reaching out to you soon to help resolve the issue. Thank you for bringing this to our attention, and please rest assured that we are committed to assisting you.
Best regards,
DoFasting Team
M
Michelle Graham · 4 reviews · Experienced 2024-09-04 ·
★★★★★
I heard about intermittent fasting on…
I heard about intermittent fasting on YouTube a while ago and thought I would give it a try. Since then I have been hooked on this type of lifestyle, not only for the amazing health benefits but for healing of my mind and soul. I LOVE THIS APP!
Reply from DoFasting app2024-09-05
Hi,
Thank you so much for sharing your experience! We're thrilled to hear that intermittent fasting has had such a positive impact on your life, both physically and mentally. It's wonderful to know that our app is supporting you on this journey. Keep up the great work, and if you ever need anything, we're here for you!
Best regards,
DoFasting Team
M
Mpleva · 2 reviews · Experienced 2024-08-28 ·
★★★★★
Great fasting app
Not sure why the below reviews claim this to be a scam. If you sign up accidentally and enter into a subscription it doesn’t make it a scam. I have been using the app and bought their scale over a year ago. It is more expensive than some other apps but I love the connection with the scale and the records it keeps to look over time. If you are a serious faster this definitely makes it easier. B
Reply from DoFasting app2024-08-29
Hi,
Thank you for sharing your experience and perspective! We’re glad to hear that you find value in the app and enjoy the connection with the scale. We aim to make fasting easier and more effective for serious fasters like you. If you ever have any questions or need support, please don’t hesitate to contact us.
Best regards,
DoFasting Team
I enjoy this app very much. Keeps the Fasting track really on point. The food tracking could use a bar scanning feature to speed up the tracking process.
Reply from DoFasting app2024-08-29
Hi,
We’re happy to hear you’re enjoying the app and that it helps keep your fasting on track! Thank you for your suggestion about adding a barcode scanning feature for food tracking. We’re always looking for ways to improve, and we appreciate your input.
Best regards,
DoFasting Team
J
Jo Wattle · 8 reviews · Experienced 2024-08-20 ·
★★★★★
I love how thorough the app is
I love how thorough the app is. It's easy to follow, and makes it fun to fast.
Reply from DoFasting app2024-08-21
Hi,
Thank you for your wonderful feedback! We're thrilled to hear that you find the app thorough and easy to follow, and that it's making your fasting journey enjoyable. We're here to support you every step of the way—keep up the great work!
Best regards,
DoFasting Team
a
ailda · 2 reviews · Experienced 2024-07-31 ·
★★★★★
This is not a company this is a scam…
This is not a company this is a scam artist. Let me put my name Ailda Alushi since the company keeps replying to people comments we do not have your contact.
I have sent many copies of support from my CC that funds were taken out of my account (after the dispute) they still keep refusing to refund my money.
I will make sure to put a complain witj BBB...and I advise all the rest to do the same.
Scam artists
Reply from DoFasting app2024-08-02
Hi Ailda,
Thank you for providing your name and feedback. We deeply regret the frustration you've experienced and understand your concerns. We have escalated your case and passed it on to our support team, who will reach out to you shortly to assist with resolving this issue.
Best regards,
DoFasting Team
S
Sherry · 3 reviews · Experienced 2024-07-29 ·
★★★★★
I am unemployed and ill. And they couldn't care less.
I signed up with this company in January for 6 months. I forgot about it like most people probably do. I've been ill and couldn't use it. They charged me $69 and refuse to refund. I still can't use it. And I have absolutely no money at all. They say too bad. In my humble opinion, they have no heart. Heartless.They're all about the numbers, theirs, increasing.
Reply from DoFasting app2024-07-31
Hi,
We’re very sorry to hear about your experience and understand how challenging this situation must be, especially given your illness. We have requested your contact information on Trustpilot as we don’t have your email address. Once we receive it, we will reach out to you directly and do our best to assist you.
Thank you for bringing this to our attention.
Best regards,
DoFasting Team
