Drayton Croft (draytoncroft.com) has a 2.8 out of 5 rating on OK.one, based on 24 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 50% give 1 star; The business has not yet replied to negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
A
Alistair Smith · 32 reviews ·
★★★★★
Perfect Service and transactions from the team
Perfect Services, Im sad to see these comments on here, so I thought I would give my review, I used them to by a ninja 650, and they couldnt do enough to help me, they even delivered my bike on the same day I purchased it. to the point where i live, i traveled to them to do a deal with my new ninja 1000 sx, again the service was faultless, they collected both bikes i wanted to trade in.. it was faultless seemless service, as it was a 2020 plate they opened the shop for a few of us to collect on 1st on March which was a sunday, they have also done other things and fitted alarms, heated grips, etc etc.. all at very reasonable costings and great service fitting, couldnt be more helpful. will use them again for sure.
R
RobPegg · 14 reviews ·
★★★★★
Untrustworthy Dealership That Lies & Rips You Off!
I started taking my 2008-58 Suzuki GSX650F to them for service and mot ready for part chopping it against a new Z1000SX. I had it mot'd in sept 2018 with no advisories then had to have an operation in Jan 2019 that meant I couldn't ride for 12 to 18 months. A friend took my bike for service and mot in Sept 2019 with the bike only having done around 20 miles or so between mot's. They told me the brake discs needed doing for its mot, then when I pointed out the miles it had done between mots and there were no advisories the previous year, they then changed it to the discs being worn and listed advisories on the the mot pass cert that discs were worn close to the minimum limit. I got a cheaper quote and had the discs replaced else where and was given the old discs back as spares or to sell as they were not warped, not grooved or pitted and the disc thickness of all 3 discs was the same as the new discs. So my original disc's were still like new. I still had them replaced as did not want to mess the garage around that I had booked in with and requested them to get the parts on Drayton Croft Kawasaki Hinckley's advice. I didnt have Drayton Croft do the brakes as they were about £100 more expensive wanting an extra hours labor to everyone else and more expensive on the parts. When I called to let them know about the issue, I believe it was Sarah Crowfoot I spoke to and she couldn't have cared less sounded very patronising on the phone so they have lost the sale of a new Z1000SX H2 and any future business of mine. Purely in the interest of not wanting to see other people ripped off, I would recommend avoiding this dealership and shopping elsewhere. Very sad as I thought id found a trustworthy reputable dealer. Definitely not the case. AVOID! AVOID! AVOID! Their saying on their website "if you're happy tell everyone, if you're not tell us" didn't get me very far. No apology or offer of anything towards the unnecessary cost I incurred so hence this review to warn others.
B
Bill Poynton · 39 reviews ·
★★★★★
Terrible lying staff
I bought a new Sym Crox 125cc May 2019. The after sales service is 0%. They lie, they damaged my bike. They knocked a chunk out of the engine casting and said my grandson broke it with his finger. Avoid this dealer as they had a no care attitude and if you complain they say they will bar you from the shop. They also talk down to you on the phone. Avoid keep your money or go somewhere else.
R
Rob Lockton · 1 review ·
★★★★★
Terrible Company!
Terrible Company!, new bike sales experience resulted in me leaving without the bike of my dreams because of the owner/sales man and woman trying insted to sell me everything & anything other than the new bike i wanted. then went to the back of the shop to 'check the price' then again to 'check availability' whilst another sales woman tried to sell me a different new bike, then to sell me an exhaust for a different other new kawasaki, then a second hand honda, then i was told they only make £150 on all new bike sales. they were very unprofesional and not very freindly despite having over £4000 in cash to spend there and then on a new Kawasaki 125cc. i complained to Kawasaki Headquarters and the regional sales team said they would address the issues raised but received no follow up or resolution. Also they have a very poor reputation locally from every one i've spoken to.
