CTRL (drinkctrl.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 70% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-11.
The product is awesome! But I got auto signed up for a subscription (EVERY TWO WEEKS) and then I reached out to customer service because I couldn't log in, but no one answered. So I had to pay for 3 bags to try settleds flavor because no one would help me or assist with cancelation or refund:/
Reply from CTRL2024-10-16
Hey Emu, thank you so much for this feedback. We are currently in the process of upgrading our subscription experience as far as visibility before checkout, free gifts with recurring orders, discounts, and more. Please email us at [email protected] and include this review if you are still facing any issues at all around our website or any orders. Thank you
K
Kam · 1 review · Verified · Experienced 2024-09-25 ·
★★★★★
The macros aren’t the best but…
The macros aren’t the best but if you are substituting actual junk food like cookies with CTRL instead it is a worthwhile switch. The taste is alright for most products with a couple actually being pretty good. Overall would recommend with the one caviat being not to treat these as actually healthy, just healthier than the alternative
Reply from CTRL2024-10-16
Thank you so much for your feedback, Kam! Healthier alternatives to junk food is the motto! I'm glad to hear you are able to enjoy a bunch of flavors, and please do not hesitate to reach out to [email protected] if you ever have any questions or concerns.
The product I received was well packaged, but one of my 4 packages of powder had a hole in it and had leaked out. Thankfully, the pouches of powder were in a ziplock, but the inside of the bag and the other pouches were all coated in the leaky powder. So -1 product for me I guess.
Reply from CTRL2024-10-16
Thank you for this feedback Tyler! Please do not hesitate to email [email protected] with your order number and mention the issue with your shakes. We would love to get these replaced and give you a better experience next time around!
It's who you use to deliver the item. Evri in the UK is shocking. We still haven't recieved the item as they have delayed it again. They are very unreliable.
Reply from CTRL2024-10-16
Thank you for this feedback Amy! We have recently turned on international shipping options and we will be continuously making adjustments and changing carriers as we see fit. Your words are very helpful in this process. Please email [email protected] if you have not already as we would love to take a further look into this order with you. Thank you
The apple cereal flavor was good. My shaker cup came broken and leaks. I contacted support twice and they asked for pictures. I sent them and have been completely ghosted. At the price point, it's not worth the risk of getting something broken and getting ghosted.
Reply from CTRL2024-10-16
Thank you for this feedback, Howard. We are extremely sorry for any delays faced while getting you a replacement. At the time of this reply, it looks like an order should be delivered by this Friday. Please do not hesitate to contact [email protected] or message us on social media if there are any future issues.
Paradise Potion tastes great! And it's quite healthy. I've slotted this in as my weekday lunch and it's a pretty nice kickstart into the afternoon. One negative is it's very hard to mix so you're drinking chunks - my whey protein mix does not have this issue.
Going into my second week and I still find it to be worthwhile.
Reply from CTRL2024-10-16
Hey Panzey, thank you so much for this feedback! I'd like to mention all of our shake flavors do have inclusions in them, and Paradise Potion's coconut inclusions may be on the bigger side compared to other flavors. Please contact [email protected] if there does appear to be an issue with this bag, or if you ever have any questions or concerns.
All of the protein bars were melted. The cookies were all crumbled and the drink mixes had torn open and were all over the inside of the box. Don’t think I will order again.
Reply from CTRL2024-10-16
Thank you for this feedback Stephenie. Please email [email protected] with your order number as we would love to try to give you a better experience than this order. We will gladly replace any products damaged during shipping.
I was honestly not expecting this to be as amazing as it was. i was expecting it to be rather chally and very protien shake like, and it was quite the opposite, the flavor is very rich and it is extremely filling. cannot reccomend enough
Reply from CTRL2024-10-04
Thank you so much for this feedback! We are here to break those stigmas around all of those "regular protein shakes". Our Meal replacement shakes were designed with nutrition AND taste in mind! Please do not hesitate to email [email protected] if you ever need any assistance!
Loved the service, loved the flavors, loved the cookie and the shaker. Looking forward to buying more in the future.
Reply from CTRL2024-10-04
Thank you so much for the kind words about your order and our brand! Please do not hesitate to email [email protected] if you ever need any assistance!
M
Matthew · 1 review · Verified · Experienced 2024-08-27 ·
★★★★★
Terrible Customer Support
They shipped my order to the wrong address. When ordering I miskicked the autofill. I attempted to correct this error with customer support immediately after placing the order. Customer support said they would fix this several times and never did. Even after a full month their system still has the wrong address. Do not trust them with your money.
Reply from CTRL2024-10-04
Thank you for this feedback, Matthew. I am seeing a couple of different tracking numbers on your account. Please email us at [email protected] if you still have not received this order as we would love to make sure this has been corrected!
A
Alex Stone · 1 review · Verified · Experienced 2024-08-27 ·
★★★★★
Love my product and would buy again!
Reply from CTRL2024-10-04
Thank you so much for this feedback, Alex! Please do not hesitate to email [email protected] if you ever need any assistance!
It's legitimately good, like better than I had any reason to believe it would be. Really filling with breakfast.
Reply from CTRL2024-10-04
Hey Alex, we are legitimately STOKED to hear this! Each day that starts with a CTRL shake is going to be a great day. Please do not hesitate to email [email protected] if you ever need any assistance!
J
Jared Parks · 1 review · Verified · Experienced 2024-08-28 ·
★★★★★
Great taste and service
I have tried most of the flavors. Cinnamon toast and paradise potion are by far my favorite. I usually get my order within a day or two after ordering and it keeps me going. This is all I eat in the morning and keeps me going until I eat lunch in the late afternoon
Reply from CTRL2024-10-04
Thank you so much for this feedback, Jared! I have a lot of respect for your tastebuds as the two flavors mentioned are my current go-to as well! Please do not hesitate to email [email protected] if you ever need any assistance!
I do not like pineapple or coconut and this was still delicious.
Reply from CTRL2024-10-04
Pina Colada WHO!? Thank you so much for this feedback on the new Paradise Potion flavor, Bryan! We're stoked to release an all-new flavor compared to our other shakes and equally as stoked to hear that you were able to enjoy it! Please do not hesitate to email [email protected] if you ever need any assistance!
I never got my order. Support hasn't responded. Seems like no recourse.
E: while support wasn't able to help me, it seems like the delivery guy accidentally dropped it off at the wrong building.
Revising my review to 4 stars. I really liked the settled shake, probably the best one so far. The meal bars were not as good.
Reply from CTRL2024-10-04
Hey Arjun, Thank you for this feedback. Could you please email [email protected] and we will get this order sorted for you? Our sincerest apologies for the delays, we would love to make this right!
Order still not processed? I placed a big order 8 days ago. And I haven't received a tracking number. sent 3 emails. No replay. It suckes I hope it's coming my way some day.
Reply from CTRL2024-10-04
Thank you for this feedback. Could you please email [email protected] with your order number? Within 8 days you should have received an update and we greatly apologize for any delays on our end. Let's get this order sorted!
K
Keith · 1 review · Verified · Experienced 2024-08-28 ·
★★★★★
Clumps and chunks
I bought the Paradise Potion flavor. The taste is good, but the drink is always clumpy. I have tried mixing in multiple different ways. I have tried powder first then milk, milk then powder, mix by shaking, mix with a blender. I still have chunks and some chewy bits in the drink.
Reply from CTRL2024-10-04
Hey Keith, thank you so much for your feedback on our new Paradise Potion flavor. I wanted to mention that there are real coconut flakes in this flavor that will not break up even with a blender ball. It is worth mentioning each shake should be made in a shaker cup with the blender ball to ensure the optimal drinking experience. Not all flavors have inclusions like this specifically, and please do not hesitate to email [email protected] if you have not had a chance to try any other flavors, as we would love to give you a full taste-testing experience! Thank you
I enjoyed the taste of the bar and the 4 single packs that I had ordered through the bundle and I was taking a risk by trying this to see if it could help me loose weight. I'm slightly over weight for a person my size and was looking for something to help me shed some pounds.
Reply from CTRL2024-10-04
Thank you for your feedback, Joshua! We are huge advocates of the Bundle Builder and I am stoked to hear that you were able to find some flavors best for your tastebuds! Don't hesitate to email [email protected] if you ever need any assistance, have questions, or anything at all!
