CTRL (drinkctrl.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 70% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-11.
I was a bit skeptical at first, as all companies say that their products taste fantastic, but CTRL has great tasting shakes that are filling and nutritious. I believe it to be one of the best, if not the best taking protein/meal replacement shake I have ever had. I usually chug my protein shakes due to it being too sweet and me wanting to get it over and done with, but with CTRL I chug my shakes because I genuinely enjoy it. Like the milk after a fantastic bowl of Cinnamon toast crunch, or fruity pebbles, or even Apple Jacks. Once again great product!
J
Jacob Roberts · 1 review · Verified · Experienced 2024-12-26 ·
★★★★★
Love the product
Love the product. Been watching UnitedGamer on Youtube and finally bite the bullet and been hooked since. Just now trying the Carmel Macchaito. Missing a Shaker, though already sent an email about that and hoping to hear back soon!
Reply from CTRL2025-01-18
That's a bummer your shaker didn't ride along with your Shake. Glad we could get that fixed for you!
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Ben · 2 reviews · Verified · Experienced 2024-12-31 ·
Love the fast delivery and the snacks are even better!
A
Adam Victor · 1 review · Verified · Experienced 2024-12-29 ·
★★★★★
I never received my order
I never received my order. I reached out to the customer service about it as it was sent to the wrong address, and after one email I never received a response back.
Reply from CTRL2025-01-08
Hey Adam - I got word your order reshipped out to you. Please let us know if there's any issues. Thank you!
The powder pouches were stuffed inside the shaker bottle. I’m assuming this was to prevent the pouches from bursting. Unfortunately all the pouches stuffed in the bottles burst. When I opened the shaker bottle I was greeted with powder everywhere.
Reply from CTRL2025-01-08
Hey David - on occasion we've heard of this happening. Please email us at [email protected] and we'll get another one out to you. Sorry about that!
At first I was sus because of the time it took to get my product BUT it was the holiday season and im sure they did the best they could with what they had. I got my product and you already know it's always on point with the quality and flavor. Customer service was top tier and very easy to communicate with. They were very understanding and patient with me. Thank you all so much at CTRL and happy new year!
The order ship quickly and the cinnamon toast meal shake tastes so good.
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Erik Bell · 1 review · Verified · Experienced 2024-12-26 ·
★★★★★
Some of the products were open and…
Some of the products were open and spilled all over the box.
Reply from CTRL2025-01-08
We've heard of this happening during transit on occassion. Please email us at [email protected] and we'll get another one out to you. Sorry about that!
A great selection of products and with options to build a customised package. The products came in good time and in relatively good condition.
(See edit below) Only downside was that the website had some trouble displaying the correct prices for goods when outside of the US and applying coupons, which made the purchasing flow a bit complicated.
EDIT: I went back through to give the flow another look, and it looks like my issue was just that the website and cart are always in USD, whereas the checkout is in your local currency and will apply any discount code you've put in. I had applied a code but then went back to make an edit to my cart before finalising the purchase, and in the process was confused when the numbers weren't adding up with each other. It was my own mistake, so I'll give my review the extra star.
Reply from CTRL2024-12-16
Hey Justin, would love to hear more in regards to the checkout flow for our non-US based customers and how we might continue to improve it. Thank you for the feedback!
One of the sample packs either wasn't seal properly or burst due to package mishandling. Everything was covered in protein, one of the cookies I bought was stale and hard, and so far every I've tried from the powders, to the cookies, to the bars taste gross but they very clearly have a lot of protein in them but who puts collagen in cookies? The cookies tasted like bovine.
Reply from CTRL2024-12-10
Hi Khaliyah - Sorry to hear about the package mishandling. If you can email us at [email protected], we can get new product headed your way.
Hey Austin - sorry to hear that! Please email us at [email protected] and we'll track down your order.
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Manuel R · 1 review · Verified · Experienced 2024-11-24 ·
★★★★★
I like how easy it was to order and…
I like how easy it was to order and there was an option to sample products as a one piece order. I also loved how quickly the order shipped and the notifications that I received during the process.
Reply from CTRL2024-12-10
Thank you for the review. Glad you're enjoying CTRL!