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Electronics & Technology

Drone Doctor

62 reviews

4.762 reviews
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About Drone Doctor

Data updated
Website
dronedoctor.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
61 reviews
Replies to negative
100% (3/3)
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Is Drone Doctor legit?

Drone Doctor (dronedoctor.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

V
Vikki Vignesh · 160 reviews · Experienced 2026-01-08 ·

Good very good

Reply from Drone Doctor2026-01-07

Thank you for your positive review! We are happy to help you with any future Drone needs.

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JENNIFER WYCOFF · 3 reviews · Verified · Experienced 2025-12-30 ·

Pricing is the best for great thermal drone!

Very good pricing for adult thermal drone. Kind, quick people answering phones in order to help customers.

Reply from Drone Doctor2026-01-07

Thank you for taking the time to share your feedback. We are pleased to hear that you found our pricing competitive and that our team was kind, responsive, and helpful when assisting you by phone. Providing clear guidance and strong customer support is a priority for us, and your comments confirm we are meeting that goal. We appreciate your trust and look forward to supporting you again in the future.

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Jeffrey Williams · 1 review · Verified · Experienced 2025-12-26 ·

We love that they are local in Las…

We love that they are local in Las Vegas and had our NEW Mavic 4 Pro ready to go within a day of ordering plus they had all the info on how to insure our drone now that there is no more DJI Care Refresh. Very professional and helpful with a team of experts to repair your drone too. Highly recommend them

Reply from Drone Doctor2026-01-07

Thank you for the excellent review and for choosing Drone Doctor. We are glad to hear that our Las Vegas team was able to get your new Mavic 4 Pro ready so quickly and provide clear guidance on insurance options now that DJI Care Refresh is no longer available. Professional, timely service and expert support—both for new purchases and repairs—are core to what we do, and it is rewarding to know that came through in your experience. We truly appreciate the recommendation and look forward to supporting you again in the future.

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Xonaar V · 8 reviews · Experienced 2025-12-18 ·

Learned a lot of things !

Learned a lot of things !! Very nice

Reply from Drone Doctor2026-01-07

Thank you for your feedback. We are glad to hear that you found the experience informative and enjoyable. Helping our customers learn and feel confident is important to us, and we appreciate you taking the time to share your thoughts.

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Dr Francisco Garcia, DMD · 4 reviews · Verified · Experienced 2025-11-24 ·

Awesome service and felt very personal

Awesome service and felt very personal. will buy again from them. keep up the good work

Reply from Drone Doctor2026-01-07

Thank you for the kind words and for choosing Drone Doctor. We are pleased to hear that the service felt personal and met your expectations. Building strong relationships with our customers and delivering excellent service is very important to us. We truly appreciate your support and look forward to serving you again.

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Raymundo PerezArellano · 2 reviews · Verified · Experienced 2025-12-04 ·

had a great experience purchasing a…

had a great experience purchasing a drone from Drone Doctor. The entire process was smooth from start to finish, and the quality of their service really stood out. The drone arrived exactly as described and performed flawlessly right out of the box. One thing I really appreciated was how well everything was packaged. The drone was securely packed with plenty of protection, which gave me confidence that they truly care about delivering products in perfect condition. Shipping was prompt, and everything arrived safe and sound. Overall, Drone Doctor is a reliable and professional company that clearly knows drones and values its customers. I would absolutely continue buying from them in the future, and I’d definitely be a repeat customer once the DJI ban gets resolved. Highly recommended!

Reply from Drone Doctor2026-01-07

Thank you for taking the time to share such a detailed and thoughtful review. We are delighted to hear that your purchasing experience with Drone Doctor was smooth from start to finish and that the drone arrived exactly as described and performed flawlessly. Careful packaging, prompt shipping, and product quality are all priorities for us, so it is great to know that stood out. We truly appreciate your confidence in our team and your recognition of our commitment to professionalism and customer care. We look forward to serving you again in the future and will be here whenever you are ready. Thank you for the strong recommendation and for choosing Drone Doctor.

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Tyrone Lewis · 3 reviews · Verified · Experienced 2025-11-11 ·

Hi, I’m brand new

This is my first purchase of a high end drone and I am so satisfied with it and the service I received from the Drone Doctor company. They were a little slow initially in my opinion, but it’s all good at the end. I got a phone call from them when I made the purchase that caught me by surprise, and another after I received it. That’s top notch service y’all I trust em.

Reply from Drone Doctor2025-12-06

Thank you for sharing your experience and for trusting us with your very first high-end drone purchase! 🚁 We truly appreciate your honesty and patience during the process. At Drone Doctor, we aim to provide not only quality products but also personalized support—including follow-up phone calls to ensure every customer feels confident, informed, and taken care of. We’re thrilled to hear that you’re satisfied with your new drone and the level of service you received. Our team is committed to delivering top-notch customer care, expert guidance, and reliable assistance for all DJI drones, FPV systems, and professional repairs. Reviews like yours help new pilots discover why DroneDoctor.com is one of the most trusted drone retailers and repair centers in the country. If you ever need help with drone setup, firmware updates, accessories, repairs, or choosing your next upgrade, we’re always here for you. Thank you again for choosing Drone Doctor—and welcome to the family of pilots who fly with confidence! 💙🚁

T
Truck · 4 reviews · Verified · Experienced 2025-11-24 ·

Service is beyond OUTSTANDING!!

Service is beyond OUTSTANDING!!! Response to questions asked always given with clear information and if they can't answer they always take time to help one for you.

Reply from Drone Doctor2025-12-06

Thank you so much for your incredible feedback! 🙌 At Drone Doctor, we take pride in offering OUTSTANDING customer service, clear communication, and professional guidance for every drone pilot—whether you're a beginner or a commercial operator. Our team is always here to support you, answer your questions, and go the extra mile to find solutions when you need them. We’re honored to be your trusted source for DJI drones, expert drone repairs, FPV support, and professional drone upgrades. Your review helps other pilots discover why DroneDoctor.com is one of the top-rated drone service centers in the United States. If you ever need assistance with drone repair, diagnostics, firmware updates, unbinding, parts replacement, or choosing the perfect new DJI drone, we’re here for you anytime. Thank you for choosing Drone Doctor—your go-to destination for quality, reliability, and unmatched customer care. 🚁💙

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Raymundo PerezArellano · 2 reviews · Verified · Experienced 2025-11-20 ·

The drone was delayed slightly

The drone was delayed slightly, but the customer service was incredibly great. I would definitely purchase from this website again.

Reply from Drone Doctor2025-12-06

Thank you for your thoughtful review! 🙌 We appreciate your patience regarding the slight delay, and we’re very glad to hear that our customer service team made the experience a great one for you. At Drone Doctor, we work hard to provide exceptional support, fast communication, and reliable service for every customer—whether you're purchasing your first drone or adding to your fleet. Your feedback helps other pilots discover why DroneDoctor.com is a trusted destination for DJI drones, FPV gear, and professional drone repairs nationwide. We’re honored that you’d choose to purchase from us again, and we’ll always strive to deliver the smoothest and most dependable shopping experience possible. If you ever need help with drone accessories, repairs, troubleshooting, or upgrades, our team is here for you anytime. Thank you for choosing Drone Doctor! 🚁💙

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Sam Adair · 6 reviews · Verified · Experienced 2025-10-31 ·

Reliable Company

I would give them 5 stars however the delivery was held up for a week before shipping . . I received the drone within 2 days following shipping but it took a week to ship . . Reliable company and product.

Reply from Drone Doctor2025-11-13

Thank you so much for your honest feedback and for choosing Drone Doctor for your drone purchase! We’re glad to hear that once your order shipped, it arrived quickly and that you’re happy with the product and our reliability. We sincerely apologize for the delay before shipping—our team is constantly working to improve processing times, especially as demand grows for popular DJI drones and accessories. Your comment helps us continue to optimize our logistics so every customer receives the fast service they expect from Drone Doctor Las Vegas, your trusted DJI-authorized dealer. If you ever need firmware support, repairs, upgrades, or are looking for your next drone—Mavic 4 Pro, Mini 5 Pro, Air 3S, or any DJI Creator Combo—we’re here to help online or in-store. Thanks again for your trust and for helping future customers feel confident when shopping at DroneDoctor.com!

B
Bob Rozanski · 1 review · Verified · Experienced 2025-10-28 ·

Awesome People and Business

Always a pleasure to visit and do business with

Reply from Drone Doctor2025-11-07

Thank you for your kind words! It’s always a pleasure to serve customers like you. We’re thrilled that every visit and purchase with Drone Doctor Las Vegas continues to meet your expectations. Our team works hard to provide authentic DJI drones, expert repairs, and personalized service—whether you shop in-store or online. Visit DroneDoctor.com anytime for the latest DJI models, batteries, and accessories, all backed by certified support and fast U.S. shipping.

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Satisfied Customer · 1 review · Verified · Experienced 2025-10-14 ·

Fast shipping Factory sealed Life is…

Fast shipping Factory sealed Life is good

Reply from Drone Doctor2025-11-07

Thank you for your awesome feedback! We’re happy to hear your DJI drone arrived fast, factory sealed, and ready to fly—that’s exactly the Drone Doctor Las Vegas standard. Our goal is to make sure every customer enjoys authentic DJI products, quick shipping, and reliable support from start to finish. Visit DroneDoctor.com anytime to explore our latest DJI drones, batteries, and accessories, all backed by certified service and expert care. Life is definitely good when you fly with Drone Doctor! 🚁

M
M. Contreras · 2 reviews · Verified · Experienced 2025-10-20 ·

Was informed on the status of purchase

Was informed on the status of purchase of my drone. This was very helpfu.

Reply from Drone Doctor2025-10-28

Thank you for your review! 🚁 We’re glad to hear that our communication made your drone purchase experience easy and transparent. At Drone Doctor, we believe great service means keeping every customer informed — from order confirmation to delivery — so you always know the status of your DJI drone or accessory. Our team is committed to providing fast shipping, clear updates, and expert support for all DJI products, including the Mini 5 Pro, Mavic 4 Pro, and Air 3S. Visit DroneDoctor.com to shop the latest DJI drones, parts, and professional repair services trusted by pilots nationwide. #DroneDoctor #DJIDrones #DroneStoreUSA #DroneDoctorLasVegas #DroneRepairExperts

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Tyler Schultz · 1 review · Experienced 2025-10-09 ·

Very happy customer

They helped me find a solution for my wrecked Air3. Very easy to get ahold of and talk to a person. Had what I needed in stock. I'll buy from them again!

Reply from Drone Doctor2025-10-28

Thank you for sharing your experience! 🚁 We’re so glad our team at Drone Doctor could help you find the right solution for your DJI Air 3 repair. We know how stressful a crash can be, so we make it a priority to offer real human support, fast communication, and genuine DJI parts — all in stock and ready to ship. We appreciate your trust and look forward to helping you again whenever you need DJI drones, repairs, or accessories. Visit DroneDoctor.com for the latest models like the DJI Mini 5 Pro, Mavic 4 Pro, and Air 3S, plus expert drone service and nationwide delivery. #DroneDoctor #DJIRepair #DJIAir3 #DroneStoreUSA #DroneDoctorLasVegas

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Justin Marshall · 1 review · Experienced 2025-10-20 ·

ordering was straight forward

ordering was straight forward, and simple and shipping was super-fast. Drone was delivered in two days. support reached out the day I ordered to let me know they received and would ship the next day.

Reply from Drone Doctor2025-10-28

Thank you for your excellent review! 🚁 We’re thrilled to hear that your ordering experience with Drone Doctor was smooth, simple, and fast. Our goal is to make every purchase — from DJI drones to parts and accessories — quick, reliable, and worry-free. We take pride in providing same-day processing, fast shipping, and proactive customer support, ensuring every drone pilot gets their equipment on time and ready to fly. Visit DroneDoctor.com to explore the latest DJI Mini 5 Pro, Mavic 4 Pro, and Air 3S models, along with our professional drone repair and upgrade services. #DroneDoctor #DJIDrones #DroneStoreUSA #DroneRepairExperts #FastShipping

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Karl West · 2 reviews · Verified · Experienced 2025-10-15 ·

Great team with good chat and answers…

Great team with good chat and answers to questions in the purchase process. Everything was just as advertised and delivery was quick. Outstanding drone!!

Reply from Drone Doctor2025-10-28

Thank you for your excellent review! 🚁 We’re so glad to hear that our Drone Doctor team provided great communication and support throughout your purchase. Clear answers and fast delivery are what we strive for with every order — whether you’re buying a DJI Mini 5 Pro, Mavic 4 Pro, or Air 3S. We truly appreciate your trust and are proud to deliver exactly what we advertise: authentic DJI drones, accessories, and expert customer service. Visit DroneDoctor.com to explore the latest DJI models, replacement parts, and professional drone repair services available nationwide. #DroneDoctor #DJIDrones #DroneStoreUSA #DroneRepair #DroneDoctorLasVegas

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Kevin · 1 review · Verified · Experienced 2025-07-30 ·

My experience

I contacted the Drone Doctor on a Thursday asked if they had the drone I wanted in stock. I was told they did, but it would take a few days to ship. I then expressed my concern about potential damages during shipping based on past experiences and was told that they would package it appropriately, ship it next day delivery and that I should have it by Wednesday. I went ahead and ordered it online and the receipt said express shipping like promised. I called up the next Monday to get a status on shipping since I was sure I would need to be home to sign for it. The person I spoke with acted really weird and told me I needed to talk to the owner. The owner said they did not have them in stock, but it should ship sometime that week and he seemed annoyed at my request for an update. I received a shipping notice Wednesday evening, but to my dismay, it was shipped ground!! That is not a safe way to ship such an expense and fragile item. It took several days to get delivered, and the package was very badly smashed on all sides. I opened the package and the product box was badly smashed on all sides as well. I called them back and reported the condition. They were surprised that it shipped ground, that there was no label stating that it was fragile, and that the packaging was unable to protect the product. Nevertheless, I was told to just open it and use it and that it would be fine. The packaging inside the product box also showed that it had been treated very rough. The drone acted very weird for the first several flights and their response was send us a video and prove it! So long story short, they were dishonest about having the drone in stock. They didn't ship it next day delivery as promised (and it was on the receipt)! They packaged it very poorly. And they took no responsibility for any of their mistakes! Don't buy from them.

Reply from Drone Doctor2025-10-28

We appreciate every customer’s feedback — even when it’s based on a misunderstanding — as it helps us continue to provide exceptional service. In this particular case, the customer’s review contains inaccurate statements regarding the purchase and shipping process. This order was delivered over two months prior to the complaint, and no defects or functional issues were ever reported or verified with the actual DJI drone. The only concern raised was a cosmetic dent on the outer shipping box, which occurred during transit and does not affect the drone’s performance or value. Our team immediately responded and confirmed the item was brand new, factory-sealed, and fully functional — with all DJI serial numbers and activation records confirming authenticity and no prior use. We also provided assistance and follow-up instructions for verification and support. At Drone Doctor, we pride ourselves on honesty, transparency, and customer care. Every order is shipped securely and insured, and we continue to serve drone pilots nationwide with authentic DJI products, expert repair services, and fast delivery. We invite customers to visit DroneDoctor.com or contact us directly for any questions or support — our priority is keeping your drone experience safe, smooth, and professional. #DroneDoctor #DJIStoreUSA #DroneRepair #DJIServiceCenter #DroneDoctorLasVegas

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Michael Carroll · 1 review · Verified · Experienced 2025-10-06 ·

Exactly what was advertised for a fair…

Exactly what was advertised for a fair price and super fast shipping!!

Reply from Drone Doctor2025-10-28

Thank you for your great feedback! 🚀 We’re so glad to hear your experience with Drone Doctor was exactly as expected — authentic DJI products, fair pricing, and lightning-fast shipping. Our team works hard to make sure every customer receives exactly what’s advertised, on time, and ready to fly. We appreciate your trust and look forward to helping you again with your next DJI drone, accessory, or repair service. Visit DroneDoctor.com to explore the latest DJI Mini 5 Pro, Mavic 4 Pro, and Air 3S models — all backed by expert support and nationwide delivery. #DroneDoctor #DJIDrones #DroneStoreUSA #FastShipping #DroneDoctorLasVegas

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KDM · 2 reviews · Verified · Experienced 2025-10-06 ·

A+ customer service

They have customer service drilled into every client..purchased a DJI Mini Pro 5 could not be happier.!

Reply from Drone Doctor2025-10-28

Thank you so much for your incredible review! 🚁 We’re thrilled to hear that you’re loving your new DJI Mini 5 Pro and that our customer service made the experience exceptional. At Drone Doctor, we take pride in delivering not just top-tier drones, but also genuine one-on-one service that ensures every pilot feels supported from purchase to flight. Your satisfaction is exactly what drives our team — fast shipping, real communication, and trusted DJI-certified expertise. We’re honored to have earned your trust and can’t wait to serve you again! Visit DroneDoctor.com for the latest DJI drones, accessories, and repair services available nationwide. #DroneDoctor #DJIMini5Pro #DroneStoreUSA #DroneRepairExperts #DroneDoctorLasVegas

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Mark Witmer · 1 review · Verified · Experienced 2025-09-26 ·

Great to talk to and quick shipping

Reply from Drone Doctor2025-10-09

Thank you for sharing your experience! We’re glad to hear our team was great to talk to and that your order arrived quickly. 🚀 At DroneDoctor.com we focus on fast, reliable shipping and real customer support for every drone enthusiast. Whether you’re shopping for the latest DJI drones, accessories, or expert drone repair services, we’re here to help you fly with confidence. ✈️