If you want to wait over a month for…
If you want to wait over a month for your order, this is the place. No apologies just straight poor service and no accountability. I’d rather pay the higher prices at the store and not wait over a month.
About dryeyerescue.com
Data updated- Website
- dryeyerescue.com
- Category
- Health & Medical
- Location
- United States · Boca Raton
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 40% (6/15)
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Is dryeyerescue.com legit?
dryeyerescue.com (dryeyerescue.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 40% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Absolutely the most amazing customer…
Absolutely the most amazing customer service I have experienced truly extremely prompt respond to my email and resolved issue so timely and with care I will continue to order from you Thank you so kindly
Exceptional customer service
Exceptional customer service. At first, I accidentally bought a wrong product (with similar name to the product I was supposed to get). I realized my mistake after a few hours and contacted customer service to see if the order could be canceled. Even though the order had been fulfilled by that time, a customer service agent (Kelly) was able to locate the package and stop it from being shipped out, and I received a full refund. I placed a second order for the correct product, which was promptly shipped and received in good condition.
This company is AWFUL - Don’t buy anything from them!!!
This company is AWFUL, beware. There is not refund option if something doesn’t work! They will only issue a store credit and you only find out after you attempt to return the item. It’s on their website as an FAQ and their customer support says you are supposed to check that BEFORE you place an order! Who does that?! Zero stars if I could give it that rating. Terrible customer support.
Ordered on 9/6 and received 9/9 in…
Ordered on 9/6 and received 9/9 in Missouri. Great prices and very fast delivery from FL to MO.
Beware, when you make a purchase, you will not be warned about it.
People have written here about this situation before, and now it happened to me. I made an order and after some time I decided to return it. They accepted my goods, but then they also wrote that they do not return the money to my bank account, but credit it to my account in their store, and now I can only spend this money in their store. I'm not sure, but is it even legal? In general, as for me for such it is extremely unprofessional and certainly, I do not recommend anyone to contact them, as if you return your goods, the money will still remain with them.
fraudulent vendor
I placed an order that was cancelled. I called and inquired why? The CSR told me the order was tagged as potential fraud. Excuse me?? I paid with a valid credit card that was accepted. The CSR suggested I sent a copy of my DL. I told the THEY were the fraud.
Reply from dryeyerescue.com2024-05-25
Hello Tom, sorry you had to go through this. We are getting hundreds of fraudulent orders per month, which forced us to install a 3rd party validation software. For some reason this software flagged your order, and we can not override it. Only thing would be to use another credit card. If you would like to call us, we are happy to discuss further with other options.
NOTICE-They do not refund purchases
NOTICE-They do not refund purchases. They only provide you with a store credit. I called in to place my order and talked to a rep. They never told me upfront. I will never shop at dryeyerescue.
Reply from dryeyerescue.com2024-05-25
Due to the nature of our products being health care, manufacturers do not accept returns, thus we offer at least store credit, as the returned items cannot be resold. We have tried to make our return policy more noticeable to our customers.
It was fast and super easy with…
It was fast and super easy with automatic shipping. Easy to change shipping dates too.
Easy to order- timely delivery
Easy to order
Easy to otder
I like the offers the DryEye Rescue has.
Great service and products
Quality and Price
The price, at first. It was 1 of maybe 2 higher quality brands that were recommended, but the price for this product is a bit better.
Easy to order and fast delivery
If only it was available
The product is exactly what I was looking for but it’s no good if is out if stock. I had to find a different option.
Easy to navigate the website to order…
Easy to navigate the website to order my products and always receive my delivery in a timely manner!
Excellent group, dryeyerescue.
I am very happy with dryeyerescue. They are very easy to work with and always willing to help if I have any issues. They deliver their products on schedule and the packing is excellent! And their price is extremely good.
The product arrives timely and it’s a…
The product arrives timely and it’s a very good product , it’s seems to work , with gradual eye site improvement.
Shipping 2 day air option was a joke
Shipping 2 day air option was a joke Took 5 days to arrive Why offer it as an upgrade if you purchase over a certain amount and not come through???