Great company communicative
Great company. Fast shipping. Easy to deal with! Communicative and fair prices!
About dryeyerescue.com
Data updated- Website
- dryeyerescue.com
- Category
- Health & Medical
- Location
- United States · Boca Raton
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 40% (6/15)
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Is dryeyerescue.com legit?
dryeyerescue.com (dryeyerescue.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 40% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Great co
Pkg rec’d as expected. Happy to have a supplier for hard to find scleral lens supplies
Geat Service
I found what I needed quickly. Pkg arrived on time as stted.
Have not noticed any improvement or…
Have not noticed any improvement or difference .
Reply from dryeyerescue.com2024-01-12
Hi there, Thank you for taking the time to leave your feedback! We are sorry to hear that the product is not working out as you had hoped. We would recommend reaching out to your doctor and letting them know! There are many different products that will treat similar symptoms and there definetly could be another product that would work better for you! Please feel free to give us a call at the office if you ever have any questions. You can reach us at (888) 982-7764. Thank you! - The DryEye Rescue Team.
Is there no stars or negative stars?
Is there no stars or negative stars? "Guaranteed 2 Day Shipping" is a farce, there is no "Guaranteed 2 Day Shipping". They only provide excuses and you are lucky that your order arrives in 3 or more WEEKS. Worse service ever.
Reply from dryeyerescue.com2024-01-12
Hi Jennifer, Thank you for taking the time to share your feedback. We do apologize for any inconvience this may have caused you. I was able to pull up your account, and I see that you placed your order on 11/24/23, which was the Friday after Thanksgiving. Our team was off for the Holiday weekend, but they did fulfill your order First thing when they returned to office on Monday. Our Team did make the error of shipping your package with USPS instead of FedEx, but we did refund you right away for that shipping costs as soon as you reached out, and we do sincerely apologize for that. As for the additional time it look for your package to arrive on 12/11/23, once the package is in the hands of the shipping carrier, we do not have any control over that shipping time. The last we spoke I did offer you a one-time exception for a full refund if you wanted to return those items, but it looks like you decided to keep the product. Again we do apologize for any inconvience this has caused you, the shipping delays you experienced are not the norm for us, and we strive to avoid issues similar to yours. We hope we can make it up to you with a future order. Please feel free to reach out at (888) 982-7764 if you have any questions. Thank you! - The DryEye Rescue Team.
Horrible customer service and purchasing experience.
I bought 6 ICaps Eye Vitamin bottles and when they were shipped to me, all 6 of them were expiring in 02/2024. Do they expect customers to consume all 6 bottles with a shelf life of less than half a year?? Ridiculous. Contacted them and they refused to refund the full costs AND shipping fee. According to them, I can consume 2 of the bottles before the expiration date. Do they now dictate customers to immediately consume them?? I wouldn't even have paid for the shipping fee in the first place if I knew they were selling products that were so close to expiring. Horrible purchasing experience. Stay away.
when I was not able to work the…
when I was not able to work the website, as I did not see how to actually complete my selection, as the step to close the desire to purchase...I called your number and I spoke to a representative and she helped.
Great flexibility and customer service
I appreciate the great customer service and flexibility with regards to autoship. An advice is sent out in advance of the new shipment, and there's sufficient time to adjust if necessary. The reps make it easy.
Winner on Mask & Wipes, but...
The eye wipes and the eye mask were great. As well as the eye wash. However, the drops were a fail. No relief from the drops. I continue to use Genteal gel for severe dry eyes.
Great fast service thanks
Fast and correct order thanks will order again prices are great
Definitely a subscriber!
Great product at a great price with quick and easy shipping!
The products are cheaper compared to…
The products are cheaper compared to other sites..
You had products I cannot find locally.
Your orders come on time
Your orders come on time. Service it great!
Good pricing.
Great products
Great products, great prices, great service!!!!
Orders promptly filled
Orders promptly filled, price very reasonable and easy to place order.
Great service!
Ordering my product was easy
Ordering my product was easy. I received my order in a timely manner.