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DVDFab

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315 reviews

4.2315 reviews
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About DVDFab

Data updated
Website
dvdfab.cn
Category
Electronics & Technology
Location
China
Status
Unclaimed
Last 12 months
94 reviews
Replies to negative
94% (45/48)
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About this business

Founded in 2003, DVDFab is an international leading multimedia processing software supplier, dedicated to developing and exploring multimedia experiences for worldwide users.Our featured products, including DVDFab, StreamFab, UniFab, and PlayerFab, have been trusted by millions of users. Thank you for choosing DVDFab. We are sparing no efforts to provide the best tech as possible as we can. DVDFab is right here and accompanies you as always.

Written by the business, not verified by us.

Is DVDFab legit?

DVDFab (dvdfab.cn) has a 4.2 out of 5 rating on OK.one, based on 315 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the software for its remarkable reliability, excellent conversion quality, and its ability to easily back up extensive physical media collections without hassle. People find the platform extremely practical for organizing movies digitally, noting that the interface successfully simplifies what could otherwise be a complicated technical process. Some people were dissatisfied with customer support, mentioning unresponsive communication channels and difficulties obtaining refunds or resolving account authorization problems. A small group of reviewers also experienced frustrating technical hurdles, such as unexpected license renewal cost increases and recurring software error messages during use.

Auto-generated from all reviews of this business. For reference only.

What people say

DVDFab Review

**DVDFab HD Decrypter Review: A Free DVD and Blu-ray Ripper** If you're looking for a tool to rip DVDs and Blu-rays to your hard drive, **DVDFab HD Decrypter** might catch your interest. Here's an in-depth review based on user experience: 1. **Installation and Usage**: - When you download and install DVDFab HD Decrypter, you get DVDFab 11. It's a free component of the paid-for DVDFab 11 suite. - Regardless of whether you decide to upgrade to the full version, you can continue using HD Decrypter for free forever. - The program allows users to copy/convert nearly all DVDs (except for adult DVDs and those with multiple VTS protections) and Blu-rays released before 2018. 2. **Ripping Features**: - You can convert entire discs or individual titles into MKV or MP4 format. - Works with both PAL and NTSC video standards. - Choose to retain or strip out additional languages and subtitles during the ripping process. 3. **User Experience**: - The scanning, configuring, and ripping process is straightforward. - The program automatically tries to determine what you want to rip from a given disc, saving time. - While part of DVDFab 11, HD Decrypter constantly prompts you to upgrade, but this doesn't affect your ability to rip discs. **Pros**: - Available for Mac and Windows. - Quick and easy to use. - Reasonable choice of output options. **Cons**: I can't rip newer discs. - Doesn't bypass all DVD protection. - Limited ripping options. Remember that DVDFab HD Decrypter is a solid choice as long as your needs fall within its limitations. If you're not dealing with heavily protected discs, it's worth considering for your ripping needs. *Disclaimer: The review is based on the information available at the time of writing and may not reflect the most current version of DVDFab.*

Absolute piece of junk

Absolute piece of junk. tried using Bluray Creator and WOW...Just terrible.. Menus would not save and then once saved you could not reload and it kept defaulting to the built in menu background.. Froze.. could not read my burner..it just went on and on.. when I finally did get a disc to burn and finished.. it did not have any of the menu options!! Just a background image and nothing else. Wasted a $3 disc.. Not a great way to try and convince me to buy your software...lololol

Reply from DVDFab2024-04-07

Hi there! Thanks for reaching out. We apologize for any inconvenience and we'd love to help resolve your problem. Actually, the problem isn't as bad as you think. Sometimes it's just a network issue or you just need to uninstall and restart. Regarding the menu, our Bluray Creator is provided with editing features and works fine. Please send us your email address via Trustpilot request information so that we can contact you and get the log file to figure out the problem. We're committed to resolving your issue so you can enjoy the product you've paid for. Best Regards, DVDFab Team

dvdfab trickery

Trying to get the free version to copy Blu ray. Doesn't work. They keep pushing the paid version.

Reply from DVDFab2024-03-25

Dear Customer, We apologize for any inconvenience. The free version is not as powerful as the paid version, but it can meet basic copying and ripping needs. By the way, our product is available for free trial and I believe it can help you copy any Blu-ray disc. Best Regards, DVDFab Team

NO SUBTITLES Over 3 Months

Over 3 Months ago I reported that Subtitles for Channel 4 have disappeared "working on it" since Nov 2023, many updates and still nothing. spent stupid money on this program and I feel like giving up.

Reply from DVDFab2024-03-25

Dear Customer, We apologize for any inconvenience and regret that our customer service did not meet your expectations on this occasion. I still hope you can give us a chance to solve the problem. Please send us your email address via Trustpilot request information so that we can contact you and get the log file to figure out the problem. We're committed to resolving your issue so you can enjoy the product you've paid for. Best Regards, DVDFab Team

Great Service - Trial is trash though

I recently had the opportunity to try out DVDFab All-in-One software, and I must say that it exceeded my expectations in every way. This powerful tool offers a comprehensive and versatile solution for DVD, Blu-ray, and 4K UHD backup and conversion, making it a must-have for any movie enthusiast. One of the standout features of DVDFab All-in-One is its ability to create flawless backups of discs without any loss in video or audio quality. With its true bit-for-bit clone feature, I can now enjoy my valuable disc contents for years to come without worrying about degradation. The peace of mind it provides is truly invaluable. The software's ability to compress discs is also impressive. With DVDFab All-in-One, I can save valuable storage space without sacrificing seamless playback on any media player. I have the flexibility to adjust compression ratios according to my preferences, ensuring that I can reduce file sizes while maintaining the highest possible quality. When it comes to enjoying movies on my home theater system, DVDFab All-in-One delivers exceptional performance. It effortlessly rips discs into high-quality MP4, MKV, or M2TS files while preserving lossless surround sound formats such as DTS-HD, TrueHD, and Dolby Atmos. The customizable settings for resolution, bitrate, and codec allow me to tailor the outputs to suit my specific needs. Additionally, the software's support for over 1000 video and audio formats ensures maximum compatibility across all my devices. I was also pleased to discover that DVDFab All-in-One takes care of removing Cinavia protections from my discs. This feature allows me to extract non-watermarked audio during the ripping process, offering greater flexibility and convenience. The software provides formats like AAC, AC3, DTS-HD, and TrueHD up to 5.1 channels, ensuring an immersive audio experience. Furthermore, DVDFab All-in-One offers additional features that enhance its value. The AI-enhanced 4K upscaling feature provides sharper resolution for an improved viewing experience. The built-in video editing tools allow me to make customizations and enhancements to my videos effortlessly. And the ability to remove regional lockouts from discs opens up a world of possibilities for accessing content from different regions.

Crashes. Waste of time.

I bought the 1960's Batman TV shows Blu-Ray and I wanted to rip them for playing on my tablet. I tried MakeMVK and DVDFab. MakeMVK had no problem, DVDFab crashed not once but twice - both after about 5 minutes of setting itself up (which if you're sitting there can be a long time).

Reply from DVDFab2024-02-22

Hi there! Thanks for reaching out! We'd love to help resolve your problem. Please trust us again. Sometimes the problem isn't as bad as you think. You may contact us via the contact form from the following link https://www.dvdfab.cn/contact.htm We will contact you as soon as possible to solve your problem. Thanks in advance!

Blu-ray Ripper doesn't work well

It doesn't matter what settings you try, what combinations you try or what usb port you choose the result is always the same. And it appears others are having issues with this €60 dud software that freezes most of the time. When it does respond it's as slow as a tortoise with a gammy leg. When I spend €60 on a piece of software I expect it to work the way it is advertised. I was told by someone in tech support to turn off CUDA setting or try MKV passthrough instead, this is not a solution! Not only did this not work but it froze up my computer. DVD Fab seem more interested in bombarding people with adverts in their software than actually providing something that works for the money. I'm not interested in the one or two people who managed to make it work on their computers, the star rating on here proves a lot. It's being uninstalled and never used again. Waste of money. I feel like I've been swindled. Only solution at this stage is a refund.

Reply from DVDFab2024-01-05

Dear Customer, We apologize for any inconvenience and regret that our technical support and customer service did not meet your expectations on this occasion. We guarantee a refund within 30 days and we fully respect your decision. However, I still hope you can give us a chance to solve the problem. Please send us your email address via Trustpilot request information so that we can contact you and get the log file to figure out the problem. We're committed to resolving your issue so you can enjoy the product you've paid for. Best Regards, DVDFab Team

i purchased DVDfab Down loader last…

i purchased DVDfab Down loader last year and it works great just the occasional failure I've only ever had about 1 out of around 90 Downloads fail. but I've now purchased DVDfab13 on the 29-11-2023 and the trial version worked fine without any issues. but the full lifetime version i purchased doesn't work at all. it won't complete a copy of any Blu Ray and when it does complete the occasional copy they have no sound. i even tired to copy a Blu Ray to USB stick and it didn't work either. it even freezes up and i have to restart the computer to get it to unfreeze. i tried looking up the help guide and followed the instructions but it still doesn't work. I'm very upset as i spent a lot of money on this program. i contacted the company through their help forms 3 times now and i just got ignored no answer from them. no help whatsoever. i feel I've been scammed. so much for their 30 day money back guarantee. now that they have my money they don't want to know about it. disgusting behavior. stay away from this company it's just a scam. I'll never deal with this company again. "update" I'm now using DVDfab12 instead of version 13. and i find that DVDfab12 works perfectly without any issues. so if any one purchases DVDfab13 just use version 12 instead until they get all the issues with DVDfab13 sorted out. i was initially disappointed with DVDfab13 but so long as i have access to DVDfab12 and it works i can use this for the time being. therefore I've changed my rating and hopefully the company will fix all the issues with version 13 soon. as long as i have access to version 12 which works i now recommend this company.

Reply from DVDFab2023-12-04

Dear Customer, We apologize for any inconvenience this may have caused you, and I can understand your disappointment particularly since you had a good experience with our DVDfab Downloader in the past. We regret that our tech support and customer service haven’t lived up to your expectations this time around. As for the issue with DVDfab 13 not working as expected, we would need some more details to troubleshoot effectively. I am escalating this to our technical team with high priority, but we need a log file for troubleshooting quickly. Please send us your email address via the Trustpilot request information so that we can contact you and get the log file to figure out the problem. In terms of the 30-day money-back guarantee, we do stand by that guarantee and if a solution is not found in a timely manner we will certainly honor it. We value fairness and transparency in our relations with customers, and we do not want anybody to feel they were mislead or deceived. Once again, we appreciate your feedback. Please accept our apologies for any distress caused. We're committed to resolving your issue so you can enjoy the product you've paid for. Best Regards, DVDFab Team

New to DVDFab today

New to DVDFab today. So far they have delivered what they promised. I am in the process of saving my DVD collection to my NAS and a few discs have been giving me problems with my other DVD program. The problem discs work fine so far with DVDFab. I've tried both the Copy function and the Ripper function and those both seem to meet my needs. Thanks for getting me on my way with this process, I almost gave up on this disc.

Reply from DVDFab2023-11-29

Dear valued customer, Thank you very much for your 4-star feedback! We are delighted to hear that you are enjoying your experience with DVDFab. ❤️🐵 It is nice to hear that our Copy and Ripper functions met your needs. We always strive to improve and adapt our software based on the feedback and needs of our users, so your feedback is very much appreciated. Should you encounter any questions or difficulties in the future, please do not hesitate to reach out to us. Again, thanks a lot for choosing DVDFab, we are looking forward to assisting you for many years to come! Best regards, DVDFab Team

Blu ray Ripper function does not work

Reply from DVDFab2023-10-24

Hi Edward, I’m sorry to hear about your disappointing experience. I apologize for any inconvenience this may have caused you. Never hesitate to contact our support at https://www.dvdfab.cn/contact.htm and send the log file to us so that we can troubleshoot this problem ASAP. We aim to provide excellent customer service, and it appears we fell short in this instance. I assure you that we take customer satisfaction seriously, and I’d like to personally assist you in resolving this matter. Once again, I want to express my apologies for the inconvenience caused. We genuinely appreciate your feedback as it helps us to improve our services and ensure a better experience for all our customers. If there’s anything else I can assist you with, please do not hesitate to reach out to us. Thank you for bringing this matter to our attention.

Attention foreign film fans

Attention foreign film fans; Dvdfab is a great dvd burning program, providing the movie doesn't require SUBTITLES. This program has had the same subtitles glitch for 15 years. The problem; the subtitles appear TOO LOW ON THE SCREEN,.so low that they are half gone, making them unreadable. There are all these buttons on the control panel THAT DO ABSOLUTELY NOTHING. They claim you can change the size of the subtitles, the color, the font etc....but no matter what setting you choose the subtitles come out EXACTLY THE SAME WAY. For instance if you set the subtitles to come out, small and yellow, they will come out white, giant, and half off the screen. And don't even try to add an external subtitle file, because the program knocks them out of sync with the movie. I'm frustrated because I created a lot of foreign film dvd's without checking them...then I discovered that the subtitles are messed up on EVERY disc, so I have to create the dvd's again, a process that will take weeks...I recommend ConvertX for creating dvd's; the subtitles come out fine with this app...unfortunately the picture quality isn't very good, as a result of the app shrinking the movie file for no reason...I imagined that in the year 2023 that these ridiculous glitches wouldn't exist anymore, but the creators of these garbage products are so quick to get their money that they throw non-working crap on to the market anyway...

Reply from DVDFab2023-10-24

Dear valued user, If the subtitles in your output are larger or more blurred than the original, you typically need to confirm the following: 1️⃣Typically this might happen with more unconventional or older sources. If possible, please contact us at https://www.dvdfab.cn/contact.htm and let our QA to test 2️⃣Are the subtitles external or embedded in the original source? If the subtitles are external, please send us the subtitle file for testing. If they're embedded, you can use the 'Copy Main Movie' mode to isolate a chapter and make a back-up for further testing. 3️⃣The log file is essential as it allows us to understand what subtitle output mode is being used. 4️⃣Please take note that all the conversion profiles support 4 subtitle modes. However, Passthrough does not support render subtitles. The Ripper module will offer more comprehensive options. Hope this helps, and never hesitate to contact us at 🔗https://www.dvdfab.cn/contact.htm if you have any further questions. We will assist you through it to resolve the issue as quickly as possible. Best regards, DVDFab Team

WARNING DO NOT BUY I purchased the…

WARNING DO NOT BUY I purchased the software in November and have never received the licence key, despite sending several emails in November, December and this month. I have sent numerous emails of complaint and have not received any replies!!! I have checked ALL folders, junk and others and done a search throughout all emails folders and no emails to be found. When I try to login online it will not accept my info and when I try to request a password reset no emails are received. When I try to re-register it states I am already registered. I have now put this transaction into dispute with my credit card merchant. So be warned as most other reviews have stated!!

Reply from DVDFab2023-10-24

Hi, John. As for how to authorize and activate DVDFab: 1️⃣Start up DVDFab, you shall have a license window with an Authorize button at the bottom, if you don't have that option, close this window and get into the main interface of DVDFab, click on Menu button (down-triangle button) at the right top corner of DVDFab screen. 2️⃣Find "Authorize" to put down your registered email and its password at DVDFab Member Center to activate/authorize DVDFab on the computer. (If you forgot your password, you may click "Forgot" or contact us to help you reset it.) 3️⃣For more detail about authorizing, please refer to: http://www.dvdfab.cn/how_to_register.htm *When you login, you will be authorized automatically. No need to input any license code. You may contact us via the contact form from the following link 🔗https://www.dvdfab.cn/contact.htm Or could you please send us your contact email after receiving an invitation from Trustpilot? We will contact you as soon as possible to solve your problem. Thanks in advance!

Just grabbing your money and nothing…

Just grabbing your money and nothing else. Some of their addons are very misleading and tend to cost you more. I agree with other people on here that there are far cheaper alternatives like MakeMKV and Freemake that can do the same job for a lot less brass.

Reply from DVDFab2023-10-24

Hi there! Thanks for reaching out! We'd love to help resolve your problem. Could you please tell us what problems did you encounter?And also your DVDFab account email address you're experiencing this issue on? You may contact us via the contact form from the following link https://www.dvdfab.cn/contact.htm Or could you please send us your contact email after receiving an invitation from Trustpilot? We will contact you as soon as possible to solve your problem. Thanks in advance!

I purchased this software and it really…

I purchased this software and it really does not work/ I now use Makemkv which works 99% of the time and size can be resized with Handbrake or XvidPSP all free

Reply from DVDFab2023-10-24

Hi there! Thanks for reaching out! We'd love to help resolve your problem. Could you please tell us what problems did you encounter?And also your DVDFab account email address you're experiencing this issue on? You may contact us via the contact form from the following link 🔗 https://www.dvdfab.cn/contact.htm Or could you please send us your contact email after receiving an invitation from Trustpilot? We will contact you as soon as possible to solve your problem. Thanks in advance!

BEWARE, think before your purchase DVDFAB software

Bought DVDFAB DVD Ripper and most of the time it simply doesn't work. I occasionally (about 1 in 5 times) get a successful rip, but 80% of the time the software starts and then after less than a minute grinds to a halt. Many other people have reported the same trouble on the internet and this has being going on for over a year with no correction supplied by DVDFAB. It can't be my computer, because I have tried the software on my other PC and the problem is the same. I realise software can have faults, but to take over a year to correct a problem is just totally unacceptable. Four words to sum this problem "rubbish software, rubbish company". I have been told my honest review may be removed by Trustpilot because I gave it one star. Yet I see many other people have already given it one star. For DVD ripping, use the free open source HANDBRAKE software. It may be slower but it's reliable and doesn't give up and grind to a halt,

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