Eartune (eartune.com) has a 4.3 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 80% of negative reviews; 56 of them were added in the last 12 months. Last updated 2026-08-10.
This is a great alternative fix for the AirPods slip issue. However, the application process was a bit challenging because the adhesive doesn’t have a tab to pull from. It took me three tries to get it right, but thankfully, they provide extra adhesive. If it had come with tabs for easy application, I would have given it five stars.
Reply from Eartune2025-12-11
Thank you for sharing your feedback with us Jalloh,
We'll be sure to send your suggestion to our R&D team.
Best regards,
Jane from Customer Services
I have purchased several custom-molded earbuds/earplugs from Eartune. They are always of premium quality and the sales and support teams are the best.
Reply from Eartune2025-11-21
We truly appreciate your kind words Chris!
J
James D. · 5 reviews · Experienced 2025-11-17 ·
★★★★★
5 weeks to look like Frankenstein
I waited about five weeks for these, and the result is ridiculous. They stick out so far from my ears that I look like Frankenstein. I understand a custom mold might limit certain AirPods Pro 3 features, but this level of protrusion is unacceptable.
Because they jut out, if anything brushes the AirPods — a hand, a hood, even a collar — they pop right out. They feel more like rushed prototypes than finished products. And the extreme bulk completely negates the sleek, slim Apple design.
I reached out to the company and am waiting to hear back on whether they can offer a solution to this design flaw.
Reply from Eartune2025-11-21
Hello James,
We're very sorry to hear about your experience and we appreciate your communications with us. Our team is currently working to find a better solution for your order. Kindly lookout for an update email from us coming to you shortly. Thank you again.
Best regards,
Eartune
Can't get the small ones to fit on my Bossa Hearing Aids. What do I need to do?
Reply from Eartune2025-11-14
Hello Gary,
Upon checking your order information, we found that you have purchased Eartune Fidelity UF-A which is specifically designed to fit AirPods Pro 1st and 2nd Gen only. These tips will not work with any other models. We'd be happy to assist you with the return process! To begin, please reach out to us again at [email protected].
Best regards,
Jane from Customer Services
Eartune
They do not fit and stick way out of the ears thus falling out if anything touches your AirPods. They seem to be a prototype that was just slapped together and hastily sold.
Because they stick out of the ears so far, They negated all of the AirPod Pro 3 new features such as heart monitoring. They will squeeze your inner ear if you try to cover your head with anything such as a cap or hoodie.
Worst of all, I reached out to the company via email and I have received ZERO FEEDBACK! I will take it up with my credit card company since this is not the product advertised or expected….nuff said on this….
Reply from Eartune2025-11-13
Hello Glenn,
We’re very sorry to hear about your experience, and we truly appreciate you sharing this feedback so we can better assist you.
Our custom-fit tips are designed to sit as low-profile as possible, but there are natural physical limitations depending on each individual’s ear shape and how it interacts with the size and design of the AirPods Pro 3 themselves. Because every ear is unique, certain sensor-based features — including heart-rate monitoring — may not function properly when using custom tips, as the sensors require direct skin contact.
We also want to sincerely apologize for the lack of response to your email. After reviewing our system, it appears your message did not come through our CRM platform properly, and we’re actively investigating this issue to ensure it does not happen again.
We will reach out to your email separately so that we can continue to discuss your experience.
Thank you again for bringing this to our attention — your feedback helps us improve both our products and service.
Best regards,
Jane from Customer Service
Eartune
S
Sam · 1 review · Verified · Experienced 2025-10-31 ·
★★★★★
They are perfect
They are perfect. Just what I needed to keep my AirPods in my ears. Thank you!!!
Reply from Eartune2025-11-14
Thank you for sharing your experience with us Sam!
B
Brian · 10 reviews · Verified · Experienced 2025-03-28 ·
★★★★★
Excellent service and product
Excellent service and product. Would buy from again.
The earplugs look terrific! I haven't tried them yet but I can see how they work. I may have to change the earpiece with one of the other sizes provided.
Thank you for the review Dee!
If you run into any questions, please don't hesitate to reach out to us at [email protected].
Warm regards,
Jane from Customer Services
Eartune
These foam ear tips do not provide anywhere near the level of noise reduction as do Apple’s silicone ear tips when the Airpods are in noise reduction mode.
Reply from Eartune2025-08-26
Hello Carey,
Sorry to hear about your experience! We see that you ordered size Large. If you haven't tried already, please squeeze the memory foam tips first before inserting them into your ears and allow them to fully expand to the shape of your ears. If you are still experiencing seal issue, it maybe possible that you need a bigger size (XL) for better retention. Please look out for an email from our team for further assistance.
Excellent product, excellent service. I had two sets of custom ear molds for my in-ear monitors created from casts made by my audiologist. The molds fit and perform perfectly. The materials and fit offer ideal sound isolation and are far more comfortable than using memory foam tips which I had to force into my ear canals. Highly recommend this product and thank Eartune for taking such good care of my order.
Reply from Eartune2025-08-21
Hello Gregory,
Thank you so much for taking time to leave us a review! We are thrilled to hear that you liked our products and services!
Easy to talk to once I got the correct number. Very professional. Product was what was explained to me and fit is good. Very professional and good customer service.
Reply from Eartune2025-08-18
Hello Mike,
Thank you for taking time to leave us a review! We greatly appreciate it.
EarTune has been solid to deal with. No need for Customer Service conact, so can't comment, but service, delivery, etc. have been on point. One minor quibble, on the off-chance this is read by EarTune: Have been purchasing the "Giant" foam earbuds for my EarPod Pro's--a godsend as previously anything needing a seal my canals were too large for--can we get the ability to order just the earbuds without the accompanying case? I mean, I already have two and at this rate I'm going to wind up with a drawer full of them. Seems unnecessarily wasteful...
Reply from Eartune2025-08-06
Hello Brian,
Thank you for the kind words! We have forwarded your feedback to our team. In the meanwhile, we sent an email to you with an option to re-purchase the tips only in the future.
Finally, my AirPro 2 don’t feel like they are going to fall out….and haven’t yet. Very pleased, great product . Thank you from all the “Big Ear” users!!
Reply from Eartune2025-07-29
Hello Troy,
Thank you so much for taking the time to leave us a review! We are glad to hear that our product worked for you.
R
Raymond Clark · 1 review · Verified · Experienced 2025-07-11 ·
★★★★★
I am extremely pleased with my ear…
I am extremely pleased with my ear tunes. The fit is perfect and the ordering process was effortless. I highly recommend
Reply from Eartune2025-07-28
Hello Raymond,
Thank you so much for your kind review! We are happy to hear that you liked our product and services.
