EazyFares (eazyfares.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 89% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
Love the services and miss Gagandeep is so sweet.. she helped me in overall booking process. Thank you..
Reply from EazyFares2026-08-04
Thank you so much, Pranjal, for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you had a great experience with our service. Gagandeep will be thrilled to know that her support and friendly approach made your booking process smooth and enjoyable.
Thank you for choosing EazyFares. We truly appreciate your trust and look forward to helping you with all your future travel plans. Wishing you a safe and wonderful journey! ✈️😊
Vishal Kumar provided excellent support in helping me find the best flight prices. He was knowledgeable, and explained all the options clearly so I could make the right choice. Thanks to him, I got a great deal and the whole booking process was smooth and stress-free.
Reply from EazyFares2026-07-30
Thank you so much for your wonderful 5-star review! 🌟 We're delighted to hear that Vishal Kumar was able to help you find the best flight at a great price while making the booking process smooth and stress-free. Your kind words about his knowledge and dedication mean a lot to us. We'll be sure to share your appreciation with Vishal. Thank you for choosing EazyFares—we look forward to helping you with your next journey. ✈️😊
Terrible experience — major itinerary change with no notice and no support when my family needed help
when something went wrong, the airline and EazyFares redirected you to each other, leaving your family without anyone taking responsibility.
Avoid EazyFares — No One Takes Responsibility When Your Trip Goes Wrong
I had an extremely disappointing experience with EazyFares and would not recommend using them for international travel, especially when traveling with children.
I booked tickets through EazyFares for my wife and our two daughters, ages 8 and 11, traveling from Hyderabad, India to Dallas, USA. Our original confirmed itinerary was HYD → BOM → CDG → DFW.
One of the most confusing parts of this booking was that the ticket involved different airline names — the flight could be booked/marketed under one airline but actually operated by another airline. When problems started, this became a nightmare because it was unclear who was actually responsible for helping us.
There were flight delays and a major last-minute itinerary change. Instead of the expected Paris-to-Dallas connection, my wife and children were rerouted HYD → BOM → CDG → JFK → DFW, creating an additional connection in New York and making an already long international journey much more difficult.
The worst part was trying to get help.
When we contacted the airline, we were told that because the ticket was purchased through EazyFares, we needed to contact the travel vendor. When we contacted EazyFares, we were told to contact the airline.
So who was actually responsible for helping the passenger?
We were essentially sent back and forth between EazyFares and the airlines, while my wife was traveling internationally with two young children and dealing with delays, itinerary changes, airport transfers and baggage issues.
At JFK, they also discovered that one of their three checked bags was missing and had been left behind in Paris. This added even more stress after an already exhausting and disrupted journey.
I understand that EazyFares does not control airline operations, flight delays or baggage handling. But when you sell an international ticket, customers should be able to expect proper communication and assistance when their booking is disrupted. Instead, our experience was that responsibility kept being passed between the airline and EazyFares.
Based on this experience, I would rather book directly on the airline’s official website, even if it costs a little more. At least there is a direct relationship with the airline, and when a booking needs to be changed or something goes wrong, there is less confusion about who is responsible for handling the ticket.
A cheaper fare is not worth the stress of being stuck between a travel vendor and multiple airlines when your family is already in the middle of an international journey.
I would not use EazyFares again, and I strongly recommend that travelers carefully consider booking directly with the airline instead.
One star based on our experience.
I recently had a conversation with Arun. At first, he was polite and helpful. However, after I mentioned that one of my friends (not me) had previously spoken with another agent just to inquire about the price range and did not proceed further, his attitude changed.
He seemed offended and started lecturing me about respecting the workplace environment. He said that situations like this create conflicts and continued giving me lessons on how customers should behave. Throughout the conversation, I remained calm and respectful, but I found his behavior unprofessional.
This was the worst customer service experience I have had. This is not an appropriate way to speak to customers. If needed, you can review the audio recording of the conversation to verify what was said.
Be careful before booking here. Everything sounds good until there is a problem with your ticket. Support only gives generic replies and the overall experience became very stressful for me.
Reply from EazyFares2026-05-13
Hi Walden,
We’re sorry to hear about your experience and would like the opportunity to look into this matter further. Unfortunately, we’re unable to locate your booking with the information currently provided in the review.
Please share your booking reference number or reach out to us at [email protected]
so our team can investigate and assist you promptly.
Best regards,
Team EazyFares
I’ve used this travel agency several times, but on our most recent booking for a family of four, we ended up paying $1200 more than the airline’s direct price — even though the agency repeatedly assured us there were no extra fees and that we would only be paying the airline’s fare.
When you book a single ticket, the difference isn’t very noticeable, but when you’re booking for a family, that hidden markup becomes a big shock. We trusted them for peace of mind, but instead it turned into a frustrating experience.
Please be cautious and always verify the fare directly with the airline before booking through this agency. Their “average price” quotes can be very misleading, especially for group bookings.
Reply from EazyFares2026-05-08
Hi,
Thank you for sharing your feedback. We’re truly sorry to hear about your disappointment with your recent booking experience. Transparency and customer trust are extremely important to us, and we understand how frustrating it must have been to notice a significant fare difference, especially when booking for a family.
Airfares can sometimes vary due to factors such as seat availability, fare rules, booking class, timing, and third-party supplier pricing, but we understand your concern regarding the communication around pricing and fees. Your feedback has been taken seriously and will be reviewed internally with our team to ensure clearer fare explanations and better transparency moving forward.
We genuinely value your past support and would appreciate the opportunity to look into this matter further and address your concerns directly.
Best regards,
Team EazyFares
Arun Thankur helped us get exactly what we needed while securing our travel itinerary from the US to India. He was attentive to our requirements, patient in addressing our questions, and ensured that every detail was handled smoothly. His professionalism and responsiveness made the entire process stress-free. Arun is excellent at assisting customers and remains consistently polite and courteous in his interactions.
Reply from EazyFares2026-05-04
Hi,
Thank you so much for sharing your wonderful experience! We're delighted to hear that Arun Thakur was able to assist you in securing the perfect travel itinerary from the US to India. His attentiveness, patience, and professionalism truly reflect our commitment to providing seamless and stress-free service.
We truly appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Team EazyFares
Arun Thakur did a good job, fully satisfied with his service, he explained well with all information needed! Truly a good experience getting our tickets booked by him.
Reply from EazyFares2026-04-27
Hi,
Thank you for your wonderful feedback! We’re happy to hear that Arun Thakur provided you with clear guidance and a smooth booking experience. Delivering excellent service and the best travel solutions is always our priority. We appreciate your trust and look forward to serving you again.
Best regards,
Team EazyFares
S
Srinivas MN · 1 review · Experienced 2026-04-24 ·
★★★★★
Good customer service and prompt…
Good customer service and prompt response.
Keep up the good work.
Reply from EazyFares2026-04-27
Hi there,
Thank you for your kind words! We’re glad you had a smooth experience with our prompt service. At EazyFares, we always aim to provide quick and reliable support. We truly appreciate your feedback and look forward to assisting you again.
Best regards,
Team EazyFares
O
Onie · 1 review · Experienced 2026-04-19 ·
★★★★★
I had an excellent experience booking…
I had an excellent experience booking my airline ticket through Arun Thakur. The entire process was smooth, professional, and stress-free. Arun was extremely helpful and patient, taking the time to explain different flight options and helping me choose the best itinerary at a very reasonable price.
What I appreciated most was his prompt communication and attention to detail. He ensured that all my travel preferences were considered and handled everything efficiently. From booking to confirmation, the service was reliable and very well organized.
I highly recommend Arun Thakur to anyone looking for trustworthy and professional assistance with airline ticket bookings. His dedication to customer satisfaction truly makes the experience easy and pleasant. ✈️😊
Reply from EazyFares2026-04-21
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had an excellent experience booking your airline ticket with Arun Thakur. It’s great to know that he provided smooth, professional, and stress-free assistance while helping you choose the best itinerary at a great price.
At EazyFares, we always strive to deliver reliable service, prompt communication, and complete customer satisfaction. Your kind words truly motivate our team to keep delivering the best.
We sincerely appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
Team EazyFares
J
Justina Susan Jose · 2 reviews · Experienced 2026-04-12 ·
★★★★★
Ashish Rana helped me book my tickets…
Ashish Rana helped me book my tickets in a cheaper price. Great service. No complaints.
Reply from EazyFares2026-04-13
Hi Ashish,
Thank you for your kind words! We're glad to hear that Ashish Rana was able to help you secure your tickets at a great price. Delivering cost-effective and seamless service is what we strive for at EazyFares.
We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Team EazyFares
N
Neha Nahar · 1 review · Experienced 2026-04-04 ·
★★★★★
It was really nice talking to Ashish…
It was really nice talking to Ashish Rana. He listened to the things I needed for the flight and gave me exactly the price and preferences. Thank you for that. Will definitely recommend.
Reply from EazyFares2026-04-06
Hi,
Thank you for your wonderful feedback! We’re glad to hear that Ashish Rana understood your travel needs perfectly and provided you with the right pricing and preferences.
At EazyFares, we’re committed to offering personalized service along with the best deals, and it’s great to know Ashish delivered that experience for you. We truly appreciate your recommendation and look forward to assisting you again soon!
Best regards,
Team EazyFares
Arun Thakur is the guy who is trust worthy and helpful.
Will take care like a family and care about your financial also.
He gave us the best airfare .
Reply from EazyFares2026-04-06
Hi,
Thank you so much for your kind words! We’re truly glad to hear that Arun Thakur provided you with trustworthy and helpful support throughout your booking. It’s wonderful to know he treated you like family while also ensuring the best airfare for your journey.
At EazyFares, we always strive to deliver the best value along with personalized care, and feedback like yours means a lot to us. We look forward to assisting you again in the future!
Best regards,
Team EazyFares
Hi,
Thank you for your kind feedback! We’re delighted to hear that you had an excellent and reliable service experience with Guncha.
At EazyFares, we always strive to provide dependable support and the best travel solutions to our customers. Your appreciation truly motivates our team. We look forward to assisting you again soon!
Best regards,
Team EazyFares
Worst experience I ever have with any service provider. I shared my credit card details for ticket booking and my card got fraudulent transactions. It happened on both of my cards. Miss Tanishka handled my ticket booking and also misguide about luggage I can carry.
Reply from EazyFares2026-04-03
We’re sorry to hear about your experience. Please note all payments are processed securely. We also apologize for any confusion regarding baggage information and will review this internally.
Please share your booking details with us so we can investigate and assist further.
Regards
Team EazyFares
The advisor was ashish rana and he was on his holiday and since I spoke a day before that I will be booking he left his holiday and was kind is helping . This team and ashish requires a 5 star review for sure
Reply from EazyFares2026-03-30
Hi,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that Ashish Rana went the extra mile to assist you—even during his holiday. This reflects our commitment to providing dedicated and reliable support to our customers at all times.
Your appreciation means a lot to our team, and we’re grateful for your trust in us. We look forward to assisting you again in the future!
Best regards,
Team EazyFares
It was my first experience with easyfares service , that's was excellent, quick response and so active staff. I want to special mention here to Mr. Vishal Thakur. I really appreciate his support service within limited Time period.
Thanks
Reply from EazyFares2026-03-30
Hi,
Thank you so much for sharing your first experience with EazyFares! We’re thrilled to hear that you found our service excellent, with quick responses and an active support team.
A special thanks for mentioning Vishal Thakur—he’ll be delighted to know his efforts made a difference. We take pride in delivering timely and reliable assistance to our customers.
We truly appreciate your trust and look forward to serving you again soon!
Best regards,
Team EazyFares
s
sk abir ali · 1 review · Experienced 2026-03-11 ·
★★★★★
Vishal is amazing
Vishal is amazing. He not only answered my questions but also patiently walked me through all my requests. He did not try to force me to buy one deal rather helped me choose what I want which proper explanation of dos and DONTs.
Reply from EazyFares2026-03-30
Hi,
Thank you for your wonderful feedback! We’re so glad to hear that Vishal provided such a supportive and patient experience, helping you make the right choice without any pressure.
At EazyFares, we believe in guiding our customers with honest advice and clear explanations, and it’s great to know Vishal delivered just that.
We truly appreciate your trust and look forward to assisting you again!
Best regards,
Team EazyFares
Hi,
Thank you for your kind feedback! We’re glad to hear you had a good experience with our service.
We’ll be sure to pass along your appreciation to Vinet Thakur—he’ll be happy to know his efforts made a difference. We’re committed to providing reliable support and great service every time.
We look forward to assisting you again!
Best regards,
Team EazyFares
Eazy fares is always easy to contact and connect with in minutes. I need to book my child's ticket along with an existing ticket, Vineet Thakur helped me to get the best quote from airlines. Thank you
Reply from EazyFares2026-03-30
Hi,
Thank you for your kind words! We’re glad to hear that you found our service quick and convenient, and that you were able to connect with us.
A special thanks for mentioning Vineet Thakur—he’ll be happy to know he could assist you in booking your child’s ticket and securing the best available quote. Providing smooth and hassle-free solutions is what we aim for every time.
We truly appreciate your trust and look forward to helping you again!
Best regards,
Team EazyFares
