Echarm4u (echarm4u.com) has a 2.6 out of 5 rating on OK.one, based on 51 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 49% of reviews are 1 star, a relatively high share; The business has replied to 45% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-24.
Ordered an Anti theft back pack May 5th 2020. It's June 10th and NOTHING!
Called USPS. They said the tracking number is INVALID!
I called my bank to file a dispute to get a full refund! DO NOT BUY ANYTHING OUTSIDE THE UNITED STATES! SCAM! SCAM!
Reply from Echarm4u2020-06-11
Dear Customer,sorry to make you encounter this situation.According to the date you placed order,the package has been arrived in local the United States.Due to the transition is very slow now, it affects the normal aging.If your tracking number is invalid,maybe your package has been lost halfway.Please contact our cservice and your order number,we will check the status of your package.
Apologize for the inconvenience we caused.
I ordered a RFID wallet on 2020-03-23, which was not filled until 2020-04-10. I have not received it as of today (2020-06-03), and they refuse to make it right by sending a new order by another shipper. Do not buy anything from them!
Reply from Echarm4u2020-06-04
Dear Greg,
We are so sorry for this.Our customer service has responded to the question about resending the package in the email, if you have any questions, you can continue to contact us, thank you！
I ordered a backpack and I paid extra for express shipping and have yet to receive it. I looked up the tracking number and it goes to May22 then stops. I have sent 3 different emails and have no received any response!!! So disappointed with this company!!!!!
Reply from Echarm4u2020-06-04
Hi,Lisa.Apologize for no reply.Please reply us your order number,we will reply you the information about your packageas soon as possible.Due to the express shipping couldn't be used now,so we have changed it to standard shipping,we will make a refundation to you.
I bought the bag april - may 2020 for university and when it arrived I was overwelmed with how it looks identical to the picture it has all the pockets it said it had.
Saying that I just need to Make sure it is waterproof but so far over all it is AMAZING
I didnt expect the website to have good amazing quality products here since i never shopped here before. Due to the pandemic right now it did lag in delivery, the help support helped me through tracking and was really nice. When i recieved it it had amazing quality of the backpack is. I love the colors it looks exactly like the picture. I for sure will purchase more merchandise from this website. I love it
I ordered a pebble grain black leather wallet for 29.99. What I received was a smooth thin plastic looking flimsy wallet I would not of paid 5.00 for.
You already told me that I received the right item and that I had to pay return shipping. I found this unacceptable for your company do this, so this is my review and will stay so until I get a refund.
Reply from Echarm4u2020-05-22
Hello,David.We are so sorry that you have recived a wrong item.We want to make up for this miatake.
If you don't mind,please email us with the image of the item you received,we will schedule a right one for you.Sorry again for the mistake.
I place my order for a wallet on March 28th 2020 and I still didn't receive it yet smh
Reply from Echarm4u2020-04-24
Dear Julius,
Thank you for your purchase with us.We're so sorry for the late delivery.
We have sent you an email with logistics information about your package,please check your email.
Due to the impact of COVID-19,the logistics is likely to be delayed and cannot reach on time.
Please accept our sincerely apology for this.If there is any problem in the follow-up, please contact us.
We will try our best to help you.
I purchased a purse from them. It took a month and half for it to get to the city I live in and shipped back to the company. I wrote them an email asking why and that I wanted to be refunded. It took them 48 hours to get back to me saying please wait it is on its way. The next day I sent them a screen shot showing it was indeed not on its way to me but to them. 1 day later response saying wait more. I waited 6 days.. Nothing. I asked for a refund again, and recieved a partial refund. I had to ask them yet again to give me back my money in full. Do not waste your time with this incompetent company.
Reply from Echarm4u2020-04-21
Dear Lexie,
Thank you for your purchase with us.
We are sincerely apologize for the delay reply and made you feel bad.The package are sometimes returned due to unsuccessful delivery and some other reasons. After confirming that the parcel has been returned to the warehouse, we will inform the customer whether to choose to resend or refund (the shipping fee is non-refundable).Hope you understand.
Due to the delay of our customer service reply, please contact us, we will reply as soon as possible after seeing your email and make some compensation.
I ordered a wallet and didn’t realize it was coming from China and then got an email saying the shipment was delayed. I asked to cancel my order. Now I was very surprised the polite email and the quick response. They refunded my money within 24 hours. I would give them another try just based off the professional way they handled the cancellation
The backpack had such good quality. The water rolled off when I poured water on there. I wanted a backpack that wasn't super spacious so that it wouldn't sag or hurt my back. The backpack had just the right amount of space to keep the things inside compacted. I really like the backpack that I had bought.
Brought a rucksack and two small bags on 13/03/2020. They were delivered 24/03/20. They kept me in the loop with the shipping. Great customer service. I didn’t mind the wait. Came by Royal Mail. They are great bags, great quality, look forward to using them.
Thank you 😊
Really like the bag I bought :) it's really good quality and exactly as described. I've seen loads of negative comments about wait time for delivery but the email I received clearly stated 7-20 working days and it arrived within this time frame. Overall very happy and I can assure you that it's not a fraudulent site :)
I brought a backpack and have not received any sort of confirmation email or text about my order. I also have been trying to make an account and they say they have sent an email but i never got one!
Reply from Echarm4u2020-03-07
Hello,dear Jessica.We are sorry for causing such troubles. Generally, you will receive our order confirmation email after order payment. If the reserved mailbox in your order is correct, please check your mailbox recycle bin, information may be blocked.
There is another situation.If you can't find the confirmation,the email you reserved is incorrect, please contact us"[email protected]", we will confirm your email information and resend the order confirmation information to you.
I ordered a wallet on 9/2/2020 and have still not received it! I also sent an email and did not get a reply , I’m very disappointed. I will not purchase anymore goods .
Reply from Echarm4u2020-03-06
Hello,dear Ginger.Thank you for your purchase with us.We are sincerely apologize for this.
We have responded to the email yesterday, please check your email.
About the status of your order,our severice team have contacted you.Please pay attention to your email.
I want a full refund and my order cancelled. Today marks an entire month since I placed my order for a backpack and I’m extremely upset with how slow the shipment has been. The only reason I didn’t give one star is because customer service was very quick to respond to my email when I contacted them.
Reply from Echarm4u2020-03-05
Hi,kacchan.b,thanks for sharing your feedback.We will contact the shipping agent and provide your feedback.The delivery time may be affected by some factors.Could you please contact us and rely your order number?Our severice team will proceed your order.Our apologies for the inconvenience caused by this situation.
Echarm4u is an excellent shop, its products are of the best, I will certainly buy them again there, I highly recommend them you will love as much as I loved it.
My 15 year old daughter bought a bag with her pocket money. The tracking number is bogus and the emails say it’s been delivered. I want a refund for my daughter. Disgusting 😢
Reply from Echarm4u2020-03-04
Dear Karen,thank you for your order on ECharm4U.Sorry to bother you.Could you please reply us the order number so that we can provide you a satisfactory answer?
Ordered 1/28/2020, standard shipping, no delivery or notice, today is 2/17/2020 very unhappy.
Reply from Echarm4u2020-03-04
Hello,thank you for your order on ECharm4U.We are sorry to bother you .We have tried to contact you but the email you reserved in the order is not exist so that we can't give you a reply.Your package has been delivered on 18th,Feb.Have you receive your package?Please let us know any update.
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