B2B (edenscent.eu) has a 1.0 out of 5 rating on OK.one, based on 4 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 100% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-10-25.
I want to tell everyone about the sad experience in working with the site edenscent.eu , on which I purchased goods for more than 400 euros! Until the moment of purchase, support will talk to you, after the contact is cut off. Most importantly, the specified delivery dates are not maintained. At the time of writing this review, I have not received the product, there is no communication with the seller, support does not respond. For my part. I can say that the scheme is very similar to fraud. I will try to get my money back through the police, if it turns out. For my part, I do not recommend using this resource edenscent.eu to avoid getting into a situation like mine!
Dear We wrote you several time about Order #1021. Could you inform me: where is my Order? I did not receive nothing. Thank you fir quick info. BR Darko Priljević H. Domobrana 61 44000 Sisak Croatia
Dear
We wrote you several time about Order #1021.
Could you inform me: where is my Order?
I did not receive nothing.
Thank you fir quick info.
BR
Darko Priljević
H. Domobrana 61
44000 Sisak
Croatia
Tel: 00385 44 548 786
Fax: 00385 44 545 500
Cell: 00385 98 207 747
I did not receive my order at all, it’s scammed company, they will take payment and disappear.
I had to dispute payment with my credit card, finally I got my money back from my card, never receive any item from this company,very unprofessional, fake seller
The companies edenscent . eu and elitestatus . eu. are related. The web shops for both these companies are identical (cloned?). If you’re not willing to check this, stop reading right here.
The “employees” on the About Us page of these sites have pictures that are taken from Shutterstock. (Shutterstock is a photo archive where people who are unable to make their own images can acquire (paid or free) professional quality pictures to suit every setting: landscapes, home interiors, people, etc.). The people in these pictures are models posing in fake situations. They are not real. They are definitely not who they will be made out to be.
Elitestatus’ and edenscent’s so-called Team members, Board members, managers, etc. ALL have FAKE Shutterstock PHOTOS.
Trustpilot has been notified of this THREE times. Yet, on all three occasions:
- Trustpilot agents seem to first trust and take the seller's side.
(They do not question the seller but the buyer.)
- Trustpilot agents shake off all the research, effort and burden of evidence onto the buyer.
(They keep asking for more evidence and screenshots only to then ignore it…)
- Trustpilot agents make no effort whatsoever to research the complaint themselves, even if evidence is handed on a silver platter.
(They do not cross reference their own archive where the can clearly read that the bogus site has other negative reviews.)
The action Trustpilot did take was to remove …. MY review on the grounds of IT being … FAKE. I kid you not.
Considerations:
-Trustpilot agents are lazy?
-Trustpilot agents are incompetent?
-Trustpilot agents have interests elsewhere?
@Trustpilot:
Stop bothering me with excuses and just do your job: research, compare, think.
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